General Services Administration
Attention Users with Nuance PDF Converter – Not applicable to Adobe Reader Users
If Nuance PDF Converter has recently been installed on your PC, you may experience issues with displaying PDF reports or orders in TOPS. Please be advised of this workaround:
1. If necessary, log out of TOPS and log back in to begin.
2. After you are at the screen to view the report or order desired, proceed to click on the button (View/Print), to print or display an order.
3. Once the order or report displays, DO NOT CLOSE it. Simply minimize the report/order.
4. Proceed to go back to TOPS to repeat steps to view/print another order or report, if necessary.
Note: This only applies to displaying a pdf from the web site. If you are given the choice to “Save” versus “Open” the file when the file download dialog box appears, you may save and open the orders or reports without this issue.
The FAS Help Desk is aware of this issue and can only recommend this workaround at this time. If you have questions regarding these instructions, or TOPS ordering, please contact the FAS Billing Help Desk. For any other PC questions, please contact your local IT.
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