Kristen Ridgley - TAB



Jacquetta A. ThurmanPROFESSIONAL SUMMARYCall center professional with over 10 years of diversified customer service and call center experience. Experience in responding to all incoming calls in a high volume call center environment, Excellent written and oral communication skills, Works well independently or as a team, Ability to multi-task and is detailed oriented.PROFESSIONAL EXPERIENCEDrive time, Fort Worth TXLoan Advisor May 2016-- CurrentAssisting customer’s with their auto loansPayment ProcessingCustomer ServiceCollectionsData EntryScheduling payment arrangements and setting up automatic draftsMaking Modifications to auto loan if/when necessaryJoyce Tax Service, Arlington, TX Aug 2015 - Apr 2016Office ManagerPrepare invoices, reports, memos, letters, financial statements, and other documents, using word processing, spreadsheet, database, or presentation software.Answer phone calls and direct calls to appropriate parties or take messages.Conduct research, compile data, and prepare papers for consideration and presentation by executives, committees, and boards of directors.Attend meetings to record minutes.Greet visitors and determine whether they should be given access to specific individuals.Read and analyze incoming memos, submissions, and reports to determine their significance and plan their distribution.Perform general office duties, such as ordering supplies, maintaining records management database systems, and performing basic bookkeeping work.File and retrieve corporate documents, records, and reports.Open, sort, and distribute incoming correspondence, including faxes and email.Time Warner Cable, Irving, TX Jul 2014 – Jul 2015Customer Service RepInbound Calls for new service set-up, Collections, billing, schedule tech visits, handle customer complaints, troubleshoot service for technical issues, walking customers through rebooting their devices,DLClark Inc., Euless, TX Jun 2011 – May 2014Office ManagerCommunicate with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders and address complaints.Answer telephones, direct calls and take pile, copy, sort, and file records of office activities, business transactions, and other plete and mail, contracts, policies, invoices, or checks.Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems and personal computers.Go out in field to follow-up on all current customers.Hire all qualified applicants.Put on computer calendar what everyone's duties were for each day.Silverleaf Resort, Arlington, TX Nov 2008 – May 2011Reservationist/ Assistant ManagerOutbound calls to contest winners, set and scheduled appointments for dates and times to pick up gifts at multi-million dollar resorts.Verified all winners information such as name, address, and type of gift won.Then took inbound calls for customers inquiring on complete address and name of facility they are needing to travel to or any other issues, concerns or complaints.Courts of Bedford, Bedford, TX Oct 2007 – Oct 2008Leasing Agent/Assistant managerAssisting prospects in finding a home suitable for one. Focused on current residents and making sure to keep them satisfied along with meeting a monthly quota to obtain a full and well kept property. bookkeeping, rent roll, and posting rent., Arlington, TX Feb 2006 – Aug 2006Customer service/ReservationistSetting reservations for customers wanting to book vacations in advance and assisting current customers with issues with there vacation packages.World Net Communications, Arlington, TX Jan 2004 – Jan 2006Customer Service Rep/Sales/Collections Assisting customers with issues due to phone service not being connected when due, credit or collection issues that may need addressing and signing up customers needing home phone service.Office Max Call Center, Fort Worth, TX Jan 2003 – Jan 2004Customer Service/CollectionsCollecting on unpaid debts and showing a high volume of customer service to all customers. Being available to assist customers with all their needs quick and efficient.E.A Health, Randoll Mill Rd, TX Nov 2000 – Dec 2002Health Care SpecialistSetting potential clients up with health care coverage for individuals along with business owners for their employees. Maintaining a high level of customer service and meeting a high weekly quota.EDUCATIONHigh School DiplomaLamar High School Arlington TX ................
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