Drop Ship Vendor Guidelines (USA)
Drop Ship Version7.1
Vendor
Effective 11/1/17
Guidelines
(USA)
Drop Ship Vendor Routing Guide and Drop Ship Vendor Set-up
I. Overview and Definitions .................................................................................................................. 1 II. Order Fulfillment ................................................................................................................................. 2
A. Inventory .......................................................................................................................................... 2 B. Fill (failure) Rates ........................................................................................................................... 2 C. Required Ship Information ? Both Prepaid & Collect................................................................ 3 D. Product Set-up and Configuration ............................................................................................... 4 E. Product Content and Images:....................................................................................................... 5 F. Packaging Guidelines:................................................................................................................... 5 G. General Shipping Information ? Small Packages and Parcel ................................................. 6 III. Electronic Data Interchange (EDI) / Staples Exchange ............................................................... 8 A. Supported EDI transaction sets (all business units on the Staples Exchange Platform):... 8 B. Invoicing Requirements................................................................................................................. 8 C. Serial Number Capture.................................................................................................................. 9 D. Universal Product Code (UPC) .................................................................................................... 9 IV. Shipment Documentation.................................................................................................................. 9 A. Packing Slip Requirements........................................................................................................... 9 B. Shipping Documentation & Label Requirements .................................................................... 10
1. Parcel Shipping: ....................................................................................................................... 10 2. Bills of Lading (BOL) LTL and TL Shipping:......................................................................... 10 V. Hazardous Materials and Food Product Shipping Instructions ................................................. 11 A. Staples Requirements for Vendors shipping Hazardous Materials ...................................... 11 B. Requirements for Vendors shipping Food and Perishable Items ......................................... 11 VI. Problem Resolution & Mail Order Rule Compliance................................................................... 12 VII. Consumer Privacy ............................................................................................................................ 12 VIII. Merchandise Returns....................................................................................................................... 12 IX. Staples Partners ............................................................................................................................... 13 X. Contact Information.......................................................................................................................... 14 XI. Appendix A: Packing Slip samples ................................................................................................ 15 XII. Appendix B: Bill of Lading Detail.................................................................................................... 17
I. Overview and Definitions
Third Party Vendors shipping directly to customers and doing business with Staples, Inc., and/or its affiliates (e.g., Quill, Staples Advantage, etc.) (hereinafter collectively "Staples") across the USA must follow this Routing Guide. Routing Guide compliance violations can be viewed at . Notwithstanding any requirements in the applicable Vendor agreement that amendments be in writing, Vendor's acceptance of any purchase order issued by Staples to be shipped by Vendor directly to customers shall constitute Vendor's agreement to comply with this Drop-Ship Vendor Routing Guide.
Vendors are expected to follow all details of this drop ship guide. Staples will make every effort to work with Vendors for reasonable accommodations and exceptions that are deemed appropriate. A Vendor's failure to meet any standards in this guideline document will result in a Customer Service fee of $3 per order and a fee of $5 per unit per standard per day of noncompliance that will be applied to each unit that does not meet standards unless otherwise noted in this document or approved by Staples.
If more than 10% of all units shipped are found to be defective, of poor quality, wrong quantity, damaged, substituted, or the wrong product then Staples will assess a fee of $15 per unit for all units in the purchase order sent to our customer.
Any exceptions to these guidelines or fees can only be made by the Staples drop ship compliance team and must be provided in writing. Inquiries should be directed to StaplesGlobaleCommerceSupplyChain@
Vendor shall comply with Staples' Mail Order Rule Vendor Compliance Procedure (see Section VI.) as may be updated by Staples and communicated to Vendor.
Initial Receipt Fill Rate: This is defined as the number of orders shipped divided by the number of orders received.
Order: This includes entirety of 1 purchase order submitted by Staples to a Vendor, with a unique purchase order number, for direct shipment to a customer, regardless of how many cartons will physically ship (i.e. 1 P.O. that has 3 separate cartons is one order.)
Supplier Order Processing Time (SOPT): This is also called the Vendor Order to Ship Cycle (also referred to as Quill Vendor Lead Time). SOPT is defined as the number of Business Days (any day other than a Saturday or Sunday or a U.S. national holiday) required to fulfill a Staples order to the point it has shipped. For example, if Vendor receives order at 11am on Friday, and order ships by Monday end of day, this is an SOPT of 1 day.
Total Lead Time (Expected Delivery Date): This is defined as the number of days to complete an order, from Purchase Order (P.O.) creation to receipt by the customer. The lead time includes the order day, the SOPT, the ship day, transit days, weekends, and the receiving day.
Transit Days: This is the number of days in transit from Vendor to customer; it will depend on the mode, origin and distance to the destination.
Unit: This is lowest unit of measure of item presented for sale online to the public. (i.e. 1 ink cartridge, 1 tape dispenser, 1 paper shredder, etc.)
Staples, Inc. | Drop Ship Vendor Guidelines (USA) 1
Vendor Collect Freight: "Collect with Freight Load" (for Drop-Ship Product) shall mean Staples selects and pays carrier directly ? Staples determines freight percentage to be added to SKU cost and then deducts according to Collect Freight Addendum
Vendor Prepaid Freight: Under this term with Staples, the Vendor selects and pays carrier directly ? standard delivery included in product cost.
II. Order Fulfillment
A. Inventory
Having product in stock for our customers is critical to driving an improved customer experience. In order to ensure we're able to be in stock for our customers, we require Vendors to: ? Update inventory 5 days per week via Staples Exchange (M-F); This update must match the
agreed upon assortment approved by Staples and or Quill. fi - Failure to submit a daily inventory feed without prior written exemption from the Global eCommerce Supply Chain team may result in a$50 per day compliance fee.
? Identify discontinued items in inventory feeds on a weekly basis and communicate to Staples and Quill. - Discontinued items must be communicated with Staples using DropShipSKUmaintenance@ as well as your merchant and or product specialist
? Provide updates to inventory levels of all items and communicate to Staples and Quill immediately if any discrepancies or issues require escalation.
? Staples Exchange Vendors should communicate with ExchangeSupport@ immediately if any inventory uploading issues occur or if discrepancies in inventory are identified.
? Identify out of stock items and then communicate item availability dates in Staples Exchange.
? Failure to provide accurate inventory on a weekly basis may result in an additional chargeback of up to $175 per occurrence.
B. Fill (failure) Rates
Initial Receipt Fill Rate must be maintained at 100%.
? No partial shipments on individual lines are allowed for ? All Vendors servicing must provide notification of and receive pre-approval from
Staples for any partial shipments in accordance with any Quill Vendor Agreement terms and conditions. ? Vendor will not cancel any orders or lines without Staples pre-approval ? Vendor shall pay $3 per order administrative fee plus $5 per unit fee for cancellations caused by the vendor. ? Vendors must provide cancellation notification to:
- - VendorReturns@ - Staples Advantage - NSPAdminGroup@ - - DSSexpeditor@
Staples, Inc. | Drop Ship Vendor Guidelines (USA) 2
C. Required Ship Information ? Both Prepaid & Collect
? SOPT for all orders is 1 business day from receiving the Purchase Order unless prior arrangements are made with the Global eCommerce Supply Chain team. o SOPT begins when a Vendor accepts an order and ends when the order is shipped and no longer in Vendor possession. The day the order is accepted is not counted towards the SOPT as there is one processing day permitted. o Additionally, if the order is accepted after 5pm EST the order acceptance is rolled over to the following business day. (Example: Vendor receives order at 10am EST Monday; Staples' expectation is that the order ships by Tuesday end of day local time).
Staples, Inc. | Drop Ship Vendor Guidelines (USA) 3
................
................
In order to avoid copyright disputes, this page is only a partial summary.
To fulfill the demand for quickly locating and searching documents.
It is intelligent file search solution for home and business.
Related searches
- canadian pharmacies that ship to us
- drop ship business opportunities
- canadian pharmacy online ship to usa
- international pharmacies that ship to the usa
- celebrity solstice ship details
- british sink french ship ww2
- ww2 us navy ship types
- chinese navy ship list
- list of naval ship class
- buy us navy ship patches
- us navy ship classes
- us navy ship types ww2