Application - CalCareers
?Current ?ProposedSTATE OF CALIFORNIACalifornia Victim Compensation BoardRev. 05/18DUTY STATEMENTEMPLOYEERPA / JOB CONTROL #:RPA 21-049/JC-XXXXXVacantPOSITION NUMBERCLASSIFICATIONWORKING TITLE040-210-1139-002Office Technician (T)Document Scanning SupportDIVISIONBRANCHCBIDWWGVictim Compensation DivisionProcessingR042WORK DAYSWORK HOURSTENURETIME BASEMonday through FridayPermanentFull-timeCONFLICT OF INTEREST CLASSIFICATIONThis position is designated under the Conflict of Interest Code and is responsible for making or participating in the making of governmental decisions that may potentially have a material effect on personal financial interests. The appointee is required to complete a Form 700 within 30 days of appointment. Failure to comply with the Conflict of Interest Code requirements may void the appointment.Conflict of Interest Classification? ? Yes ? NoDEPARTMENT OVERVIEWThe California Victim Compensation Board (CalVCB) is a state program dedicated to providing reimbursement for many crime-related expenses to eligible victims who suffer physical injury or the threat of physical injury as a direct result of a violent crime. CalVCB funding comes from restitution paid by criminal offenders through fines, orders, penalty assessments and federal funds.Our mission is to assure the rights of victims of crime by providing responsive financial compensation through a stable restitution fund. CalVCB is a special funded department under the direction of the Government Operations Agency.EMPLOYEE ACKNOWLEDGEMENTI have read and understand the duties of this position and certify I possess essential personal qualifications including integrity, initiative, dependability, good judgment, and ability to work cooperatively with others; and a state of health consistent with the ability to perform the assigned duties as described above with or without reasonable accommodation. (If you believe reasonable accommodation is necessary, discuss your concerns with the hiring supervisor. If unsure of a need for reasonable accommodation, inform the hiring supervisor, who will discuss your concerns with the Equal Employment Opportunity Officer).EMPLOYEE’S NAME (Print)EMPLOYEE’S SIGNATUREDATEVACANTSUPERVISOR ACKNOWLEDGEMENTI certify this duty statement represents current and an accurate description of the essential functions of this position. I have discussed the duties of this position with the employee and provided the employee a copy of this duty statement.SUPERVISOR’S NAME (Print)SUPERVISOR’S SIGNATUREDATESTATE OF CALIFORNIACalifornia Victim Compensation BoardDUTY STATEMENT(REV. 09/17)RPA 21-049GENERAL STATEMENTUnder the general direction of the Coastal Region, Staff Services Manager I (SSM I), the Office Technician (Typing) (OT, T) performs the more responsible and complex support staff duties to assist the Claimant Assistance Branch to achieve program goals and objectives by reviewing and processing preliminary documentation.% OF TIME PERFORMING DUTIESESSENTIAL FUNCTIONS40%20%20%10%10%All duties will be performed in accordance with CalVCB policies and guidelines, such as the State Administrative Manual (SAM) and the CalVCB Retention policy, and in compliance with the established rules and standards governing the program. Candidates must have the ability to perform the following essential functions with or without reasonable accommodations. Must maintain confidentiality of all CalVCB records.Document Review (Scan):Review and index a large volume of incoming documents relating to CalVCB, such as applications, crime reports, provider bills, verification forms, and general correspondence. The review and index tasks include:Key enter information from batch header sheets or scanned documents into the scan program.Apply knowledge of CalVCB document types to index process and route scanned documents to proper user work queues.Conduct quality assurance review on scanned documents and rescan illegible documents that are indexed inaccurately. Submit approved documents in a batch for validation and completion of scan process.Incomplete Applications/Bills:Review applications/bills submitted by victims, providers, or applicants. Identify missing information and contact applicant, representative, law enforcement and/or providers by phone, fax, email, or mail to obtain necessary information or documents.Place detailed notes in the claims management database system to document steps taken to address issues and gather information.Application and Bill Intake:Review applications, bills and receipts submitted by victims of crime. Identify missing information and contact applicant, representative, law enforcement, and/or providers by phone, fax, email, or mail to obtain necessary information. Enter data into the claims management database from applications and bills, ensure applications are processed in compliance with CalVCB statutes, regulations, and policies. Identify possible duplicate applications filed, send the appropriate verification letters to facilitate processing of claims and bills, return bills to the sender and place detailed notes in the system to identify issues and attempts to gather information.Document Review Work Items: Process Document Review work items in the claims management database to ensure that all inbound correspondence is reviewed and addressed, including determining what action is needed and if the work item needs to be re-assigned for further review. Marginal Duties:Prepare weekly processing reports for review by the SSMI. Prepare other reports as needed. Prioritize workload, identify high priority items, and reconcile workload. Attend and participate in team meetings. Work with the SSM I to resolve workload issues. Upload documents via the Document Upload portal as needed.Educate the public and partner with stakeholders to ensure public access to services.Act as a Subject Matter Expert to assist the Training Section.Order and maintain general office supplies.Utilize copy and fax machines to duplicate, receive and transmit information.DESIRABLE QUALIFICATIONSEffectively operate a computer using the following software programs: Microsoft Word, Excel, Outlook, and Access.Ability to develop statistical data and evaluate results.Ability to accurately apply and interpret policies, regulations, and laws.Ability to take and follow verbal or written direction from supervisors/managers.General knowledge of the CalVCB program to be able to establish program goals/objectives, identify/resolve program issues., etc.General knowledge of the formal and informal aspects of the legislative process to analyze proposed legislation impacting the department.General knowledge of CalVCB's mission, goals, and policies to ensure that the progress and completion of work assignments and tasks conform to the overall objectives of the unit and/or division.General knowledge of governmental functions and organization at the State and local level to maintain and foster a good working relationship with our clients.SPECIAL PERSONAL CHARACTERISTICS:A demonstrated interest in assuming increasing responsibility.INTERPERSONAL SKILLS:Ability to problem-solve and use critical and creative thinking to effectively perform work as part of a team or individually.Display good interaction skills and the ability to deal tactfully, congenially, and in a personable manner with the public and with employees of CalVCB.Interact successfully in a team municate successfully in a diverse community and with individuals from varied backgrounds.Be supportive of co-workers and promote their personal growth.Ability to foster positive working relationships with internal and external customers/clients/co-workers.PERSONAL CHARACTERISTICS and EXPECTATIONSDemonstrated ability to act independently and as a member of a team with open-mindedness, flexibility, and tact.Ability to effectively handle stress and deadlines in a fast-paced work environment and can adapt to change in the work environment.Ability to problem-solve and use critical and creative thinking to effectively perform work.Manages competing demands and can deal with frequent change, delays, or unexpected events.Demonstrate and apply the principles and practices of trauma informed terminologies and concepts when communicating verbally and in writing with victims of crime and their families or authorized representative.Be supportive of management and coworkers.Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and ethically and upholds organizational values.Arrives to work on time and is fully accountable for working a forty-hour workweek; maintains acceptable, consistent, and regular e to meetings prepared, including handouts for distribution when appropriate.Dress appropriately for an office plete assignments in a timely and efficient manner.Meet established Performance Standards.Develop and maintain knowledge and skill related to the job.PHYSICAL ABILITIESTypical work requires prolonged sitting using a computer and mon eye, hand, and finger dexterity is required for most essential functions.Grasping and making repetitive hand movements in the performance of daily duties.Some carrying/moving of objects up to thirty pounds. ................
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