STORE SALES CLERK



Town of Troutman

ABC Board

Sales Associate Job Description

Reports to: General Manager.

Summary:

The Sales Associate operates a cash register itemizing and totaling customers’ purchases and performs general stocking, merchandising and store responsibilities. All activities are performed pursuant to North Carolina ABC Laws, regulations and the policies of the Town of Troutman ABC Board. The below listed duties illustrate the major duties and responsibilities of the position as well as other duties that may be assigned.

Statement of Responsibility:

• Evaluate customers for possible impairment and ensure purchasers are over 21 years of age

• Continuously participate in loss-prevention efforts by actively watching for shoplifters and interacting with customers on the sales floor.

• Perform duties of cashier, shelf stocking, customer service, opening/closing of the ABC Store.

• Responsible for Seasonal Marketing and New Product Marketing in store front.

• Responsible for Displays and Shelf Management with regard to Marketing.

• Occasionally work evenings and Saturdays.

• Must regularly lift and/or move up to 33 pounds and frequently lift and/or move up to 40 pounds.

Specific Responsibilities:

• The Store Sales Clerk is responsible for Marketing displays and Shelf Management regarding Marketing.

• The Store Sales Clerk is responsible for the sale of alcoholic beverages to the public, operation of the cash register, preparation of daily reports, and restocking of shelves.

• Work also involves making change and deposits to bank in a night drop.

• Employee must deal tactfully, courteously, and consistently with customers’ inquiries, problems, and complaints.

• Independent judgment and initiative are required in applying all laws and regulations pertaining to the sale of alcoholic beverages.

• Work is performed in accordance with state ABC Commission and Town of Troutman ABC Board policies as well as general administrative direction of the General Manager.

• Work is evaluated through observation, review of daily reports, periodic discussions, and on the basis of overall sales.

Knowledge, Skills, and Abilities:

• Working knowledge of basic principles and practices involved in retail store operations.

• Working knowledge of local, state, and federal laws governing the sale of alcoholic beverages.

• Some knowledge of basic stock and inventory control methods and procedures.

• Some knowledge of shelf maintenance, dusting, cleaning, merchandising.

• Skilled in operation of electronic cash register/Point of Sale System.

• Ability to maintain accurate records and reports.

• Ability to deal tactfully, courteously, and consistently with customers.

• Ability to act quickly, decisively and rationally in emergency situations.

• Ability to maintain effective working relations with those in authority as well as peers and subordinates.

• Ability to problem solve.

• Working knowledge of computers including Word, Excel, POS systems and other systems that may be included.

• Must be able to lift and/or move up to 40 pounds

General Tasks:

• Develop a seasonal sales plan with regard to displays that market items for each season.

• Set up shelf displays for each season/holiday with marketing materials supplied by vendors.

• Sell merchandise to customers, operate cash register, participate in state mandated programs, prepare daily reports. Open or close the store, count cash in drawer, close out the day and prepare deposit for night drop at bank.

• Check to ensure that all prices and codes are correct.

• Assist with warehouse inventory.

• Assist with receiving merchandise from LB&B trucking as deliveries occur.

• Provide quality customer service, including resolving customer issues, while referring complaints to the General Manager.

• Assist customers in locating merchandise.

• Assist in maintaining the appearance of the ABC Store.

• Perform related work as required.

Experience Required: Completion of High School with some experience in Retail Sales.

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