MICROSOFT DYNAMICS Ecosystem map March 2021

MICROSOFT DYNAMICS Ecosystem map March 2021

ERP Solutions

DYNAMICS 365 FINANCE

DYNAMICS 365

SUPPLY CHAIN MANAGEMENT

DYNAMICS 365

PROJECT OPERATIONS

DYNAMICS 365

COMMERCE

DYNAMICS 365

BUSINESS CENTRAL

Finance management

for medium and large sized companies

Supply chain management

for medium and large sized companies

Project

management

Retail

management

Enterprise resource management

for small and medium sized companies

Revenue Recognition

Cost management

Asset management

Credit management

Financials embedded Power BI

Master planning

Intercompany

Consolidations

Self service portal

Treasury

General ledger

Organization administration

Fixed assets

Retail headquarter

management

Accounts receivable

Expense management

Transportation

management

Budgeting

Payroll

Inventory management

Audit workbench

Asset leasing

Human resources

Accounts payable

Tax

Production control

Cash and bank management

Finance insights

Product information

management

Credit and collections

Procurement and

sourcing

Vendor collaboration

Project sales management

Resource planning

Time and attendance

Project accounting

Schedule table

Cost allocation

Mixed Reality

integration

Inventory-based projects

Offer management

Sales and marketing

Inventory visibility

Invoice summary page

Lead management

Fraud protection

integration

Questionnaire

Cloud & Edge scale unit

Price list management

Time and expense management

Pricing

Project management

and accounting

Scale Unit Manager

Microsoft Project integration

Client management

B2B & B2C e-commerce

Billing

Teams collaboration

Stores management

Project contracts management

Comprehensive project operations

Shift management

Requirements management

Upgrade from Dynamics 365 PSA

Omnichannel excellence

Service management

Rebate management

Warehouse

management

IoT Intelligence

AI product

recommendation

Commerce app

marketplace

Digital commerce

Assortment

management

Customer segmentation

and targeting

Product categories

Employee management

Retail server

Call centers

Loyalty management

Dynamics 365

Cloud scale unit

Planning

Treasury

Cloud POS &

Modern POS

Warehouse management

Inventory management

Assembly management

Work?ow

Production management

Accounts receivable

Online stores

Analytics

Budgeting

Retail HQ

XBRL

Project management

Microsoft Teams

Integration

Task management

Human resource management

Service management

CRM

Finance management

Microsoft Power Platform integration

Self service portal

Fixed assets

Replenishment

management

PayPal payments

connector

Accounts payable

CRM Solutions

Services

DYNAMICS 365

SALES

DYNAMICS 365

SALES PROFESSIONAL

MICROSOFT

RELATIONSHIP SALES

DYNAMICS 365 PLANNING

OPTIMIZATION

INVENTORY VISIBILITY ADD-IN

FOR DYNAMICS 365 SCM

GLOBAL INVENTORY ACCOUNTING

ADD-IN FOR DYNAMICS 365 SCM

Sales management solution

Sales management

for professionals

Build customer relationships

at scale with relationship selling

External micro service

for planning

External micro service

for inventory

External micro service

for inventory accounting

Client management

Pipeline manager workspace Microsoft Teams

Integration

Order management

Microsoft

Proposal management

Relationship Sales

integration

Lead management

Dynamics 365

Product information

Sales mobile

management

Business process

Competitors management

management

Engagement platform

Contact management

Marketing

Forecasting and

Gami?cation

Digital selling

Visual insights

Document management

LinkedIn Sales Navigator integration

Multi-tenant

Real time

Costing ledger

Simpli?ed opportunity-toinvoice process

Outlook add-in

Relationship visualization

What if analysis

Improved performance

Cost object policy

Teams add-in

Contacts analysis

Planning insights

Simply to share

Input measurement basis policy

Forms pro support

Next best action

Hyper Scale

Simply to integrate

Cost ?ow assumption policy

Sharepoint support

PointDrive integration

External Signals support

InMail communications support

Real time

Customer 360 view

Sales data

Business process ?ow

Documents templates

DYNAMICS 365

CUSTOMER SERVICE

DYNAMICS 365

FIELD SERVICE

DYNAMICS 365

MARKETING

Customer service

management

Field service

and maintenance management

Marketing

management

Simply to integrate

CONFIGURABLE BUSINESS

DOCUMENTS REPORTING

IN WORD AND EXCEL

External micro service to setup documents

Customer service center

Client management

Connected ?eld service

Service orders management

AI powered analytics

Layout editor

Prede?ned templates

Connected customer service

Service management

Competence management

IoT alert AI-based suggestions

Customer journey

Email A/B testing

Document lifecycle management

AI-suggested cases

Omnichannel chat & calls

Resource management

Deep personalization experience

Proactive service delivery

Case management

Integration with Dynamics

365 Virtual Agent for

Customer Service

Support approvals using

Microsoft Automate

Extended Data Model

Queue management

Contracts/Offers

management

Task management

Uni?ed intelligent routing

Service calendar management

Knowledge management

Product information

management

Service scheduling

migration tool

Event management

Sales

Resource scheduling

dashboard

Client management

Return management

Digital marketing

Resource planning

Billing

Customer assets

management

Procurement management

Routing

Microsoft Teams for virtual

events support

Marketing campaign management

Deeply personalized emails

campaigns

ELECTRONIC INVOICING

ADD-ON FOR DYNAMICS 365

TAX SERVICE

External micro service

to setup documents

External micro service

for taxes

Out-of-the-box integration

with Dynamics 365 Apps

Multiple e-invoice formats

(XML, JSON, TXT, CSV)

Out-of-the-box integration

with Dynamics 365 Apps

Electronic invoice process

con?guration

External web services including

certi?cation handling

Con?guration of tax service

through the RCS

Regulatory Con?guration

Services (RCS) support

Con?gurable exception

message handling

Con?gurable tax matrix

to automatically determine

tax codes, rates, VAT ID

Con?gurable tax calculation

designer to de?ne formulas

and conditions

Shared tax determination

and calculation solution

across legal entities

Customer journey

management

Logistic management

Customer Insights integration

Modular Solutions

DYNAMICS 365 HUMAN RESOURCES

Human resource management

People management

Leave and absence management

Bene?ts management

Task management

Employee and manager self service

Learning

Compensation management Employee development

DYNAMICS 365 OMNICHANNEL

FOR CUSTOMER SERVICE

DYNAMICS 365 UNIVERSAL

RESOURCE SCHEDULING

MICROSOFT DYNAMICS

365 - GAMIFICATION

FINANCE AND

OPERATIONS MOBILE APP

FIELD SERVICE

MOBILE APP

Connect with customers

thru different channels

Schedule any data

in Customer Engagement

Employee and teams

competitions management

Mobile solution for Finance

and Operations

Mobile solution

for Field Service

Communication panel

management

Business processes management

Compliance

Organization and personnel management Performance management

HR programs optimization

Employee transfer management

LinkedIn integration

Alerts management

Personal management

Skills management

Next best action

Single interface

Agent con?gurator

Multi-resource scheduling

Ful?llment preferences

Gami?cation management

Prede?ned workspaces

Server data in real time

Agent dashboard / work items

Facility scheduling

Schedule board tab

KPI��s management

Custom workspaces designer

Signature support

Video / audio calls support

Resource pools

Resource crew scheduling

Gami?cation portal

Built-in integration with Dynamics 365

Email integration

Optimization tool for of?ine capabilities

Push noti?cations

Access documents

CUSTOMER PORTAL FOR DYNAMICS

365 SUPPLY CHAIN MANAGEMENT

DYNAMICS 365

CUSTOMER VOICE

DYNAMICS 365

UNIFIED SERVICE DESK

DYNAMICS 365

APP FOR OUTLOOK

DYNAMICS 365 FOR

PHONES AND TABLETS

DYNAMICS 365

CONNECTOR FOR LINKEDIN

Power Apps portals template that create

business-to-business (B2B) website

Enterprise feedback management

application

Framework

for call centers

Customer Engagement

solution for Microsoft Outlook

Uni?ed app

for phones and tablets

Seamless synchronization

of LinkedIn leads

Authentication

and authorization

Invitation process for

customers to use the website

Ability to view order history

Ability to create orders

Personalized surveys

Personalize survey

Note capturing

Audit trails

Contacts and leads

Email templates

Uni?ed Interface

LinkedIn authentication

Ability to view account

information

Question builder

Real-time insights

Agent scripting

Session management

Link emails to contacts

Global search

Access to all apps

Matching strategy management

Integrated customer

data platform

Feedback solution templates

Application

integration

Con?gurability

Relationship assistant

Phone calls and tasks

Of?ine work support

Pre-con?gured user roles and

entity permissions

Partial response

Multichannel survey

distribution

Con?gurable toolbars

User

management

Business process library

System

diagnostic

Mixed Reality Solutions

DYNAMICS 365

CUSTOMER INSIGHTS

DYNAMICS 365

CUSTOMER SERVICE INSIGHTS

Power personalized engagement

with customer insights

AI-driven insights and virtual agents

in customer service

Data enrichment / Segmentation

Segment analysis

Customer journey

Synapse workspace

Pro?le uni?cation

Relationship management

Next best interaction

Next best offer recommendations

Customer cards

Engagement insights

Customer satisfaction

dashboard

Pro?le search & discovery

Audience insights

Intelligent work?ow

Teams and Power Automate add-in

Metrics builder

Topic details dashboard

Automated AI-driven

cases grouping

Agent suggestions

Data proo?ng capabilities

Azure Synapse Analytics integration

DYNAMICS 365

SALES INSIGHTS

DYNAMICS 365

FINANCE INSIGHTS

DYNAMICS 365

PRODUCT VISUALIZE

DYNAMICS 365

REMOTE ASSIST

AI-driven insights in sales

Built-in AI tools

to improve cash ?ow

Place a 3D digital twin

of product in real life

Mixed reality remote

presence tool

Case resolution dashboard

Sales accelerator

Virtual agents

Notes analysis

KPI summary dashboard

Natural language support

Incoming cases dashboard

Relationship intelligence

Teams and Power Automate add-in

Talking points

Knowledge search historical

analytics

Business data dashboard

Customer payment predictions

Predictive lead/

opportunity scoring

HoloLens-based

Surveys and walkthroughs

Mobile support

Knowledge and service

insights

Remote cooperative work

Share key sales details

External data for cash ?ow forecasting

Video calling

Asset Capture

Mobile support

File sharing

Integration with Teams

Service and repairs

Sales Coaching

& Call Intelligence

Natural language support

Real-time observational data

to improve in-store operations

AI anti fraud solution

Virtual agent con?guration tool

MICROSOFT CUSTOMER

DATA PLATFORM (CDP)

Daily Summary dashboards

Adaptive AI technology

Test and verify rules

Power Automate integration Transfer chat��s to manager

Marketing customer pro?le

Intelligent Command Center

Customer acquisition funnel

Fraud protection network

Virtual agent designer

Sales customer pro?le

Integrated work?ows with

Microsoft Power Platform

Integration with video camera��s

Loss prevention scale motion

Risk decisioning

dashboard

Customer escalation

Transaction acceptance booster support tool

Behavioral and mobile

?ngerprinting

Loss prevention

No code customizing

Microsoft Dataverse

integration

Conversation tracing

DYNAMICS 365

IMPORT TOOL

Solution to the problem

of disconnected customer data systems

Triggered real-time alerts

Store analytics

Notes support

Prede?ned integration

with Teams

View product in context

Treasurer workspace

Advanced forecasting

and pipeline intelligence

DYNAMICS 365 VIRTUAL AGENT

FOR CUSTOMER SERVICE

Shift management recommendations

3D animation

Intelligent budget proposal

Conversation intelligence

DYNAMICS 365

FRAUD PROTECTION

Anomaly detection

Prede?ned integration with

Dynamics 365 for Sales

Forecast bank balance

Assistant studio

DYNAMICS 365

CONNECTED STORE

Equipment failures control

Environment

management

Implementation process

control

AI Solutions

Venue/Zone management

Collaboration portal

to manage

the application lifecycle

Updates management

UX themes

Pause and resume survey

Inventory recommendations

LIFECYCLE SERVICES

Customer satisfaction

(CSAT) dashboards

Tool importing 3D models

to MR solutions

Optimize the converted

3D models

Convert 3D models to GLB

Customer service pro?le

AI-assisted authoring

Layouts support

Multi-source data analysis

Integrated Power

Virtual Agents

DYNAMICS 365 GUIDES

Holographic instruction tool

Send models to Microsoft

Capture work processes tool Step by step instructions

HoloLens support

3D models scaling

Instructor cards management

Visio add-in support

Non-linear (branching)

work?ows

Spatial Triggers

Guides constructor

Prede?ned connectors

Productivity dashboards

Attachments support

Integration with IoT

Power Platform

POWER AUTOMATE

MICROSOFT DATAVERSE

Robotic process automation

Cloud-based, low-code data

service and app platform

AI BUILDER

POWER VIRTUAL

AGENT

Arti?cial intelligence solution

POWER APPS

Intelligent virtual agents

POWER APPS

PORTALS

Business solutions tool

Tasks automation

Desktop

Scheduled integration with other systems

Predi?ned AI models

Invoice processing

AI chatbots

Graphical interface

Process automation

Synchronization

management

Steps recorder

Solution-based ?ows

Transform and import data using Power Query

Data connectors

Receipt processing

Bots analytics

No code development

Application constructor

Microsoft Teams

integration

Process advisor

One-time import of data

Power Apps integration

IDs processing

Voice interactions

Robotic Process

Automation

Interacting with tables

Power Automate

integration

Signature detection

Adaptive Cards

Integration with Bot

Framework Composer

AI-assisted authoring

Multi-turn topic

suggestions

Microsoft Dataverse for

Apps

Testing and debugging

tool

Built-in to Dynamics 365

products

Async OnSave events

Entities management

Prede?ned connectors

Built-in mixed reality

UI Flows connector

AI Builder integration

Prede?ned

integration templates

Power Automate

Mobile support

Business rules & ?ows

Business logic with code

Form processing

Build apps for Microsoft

Teams

Converged mobile app

Portal content management

Prede?ned dashboards

Power BI Mobile

Knowledge base management

Power Automate visual

Power PI Service

Microsoft Azure Analysis

Services support

Power BI Insights Apps

Smart Narrative

Embedded analytic

Microsoft Dataverse

for Analytics

Authentication management

Work?ow

AUTOMOTIVE

MEDIA AND

ENTERTAINMENT

NONPROFIT

Foundational components

for Manufacturing industry

Foundational components

for Automotive industry

Foundational components

for Media industry

Foundational components

for Nonpro?t industry

Qualify a new supplier

Enable API data integration onboarding

Maintain and provide ongoing visibility

into supplier transactions

Maintain and provide ongoing visibility

into API data exchange

Sample model-driven apps

Sample canvas apps for the Fleet

Manager

Event and venue management

Sports management

Ticket sales

Individual solutions for Sales, After

Sales, etc

Guest management

Test drive experience through

AppSource

Manage and approve supplier requests

Sample ''Model.json'' ?le

Manage and track supplier health

Extensions to Common Data

Model

Sample Power BI dashboards

Manage and approve access requests

AI visualization

Microsoft Platform

MANUFACTURING

Extensions to Common Data Model

Big data foundation

Export to different formats

Industry accelerators

Enable new suppliers to contact

a manufacturer

Business

intelligence solution

Portal management

Alerts

Transparent

processes between

systems

POWER BI

Display and advertising sales

A sample power portal app

Extensions to Common IATI Hub

Data Model

Project management

A Program design

& program design

template application

Assessment management

Connect logframes

Sample Power BI

Awards

dashboards

Case management

Deployable sample data

Constituents

Data integrator templates

Delivery frameworks

Test drive experiences

through AppSource

Fundraising

EDUCATION, INCLUDING

HIGHER EDUCATION

AND K�C12

Foundational components

for Education industry

Extensions to Common

Data Model

Test drive experiences

through AppSource

K-12 parent and student

portal

A student portal

Collect School paperwork

and forms

Ability to engage donors

and raise funds

Student Behavior

Management application

Advisor dashboard

A business partner

dashboard

The Accomplishment

extension

The Grants phone app

Track and Report Attendance Sample model-driven

application and dashboard apps

FINANCIAL SERVICES,

INCLUDING BANKING

AND INSURANCE

MICROSOFT CLOUD

FOR HEALTHCARE

Foundational components

for Finance industry

Set of solutions

for the healthcare market

Extensions to

Common Data

Model

Sample modeldriven apps

Sample canvas

apps for the Fleet

Manager

Sample Power BI

dashboards

Sample ?les to

implement the

banking data

model

Individual

solutions for retail

and commercial

banking

Test drive

experiences

through

AppSource

MICROSOFT AZURE

Cloud computing solution

Care management

Azure Bot

IoT Suite

DevOps

Home Health

Machine Learning

Cloud computing

AppSource

Patient Access

Logic Apps

Cognitive Services

Regression Suite

Automation Tool

Patient Outreach

Patient Service Center

MICROSOFT 365

Of?ce solutions

Sharepoint

Excel

Outlook

Project

Word

Visio

Skype

Planner

Teams

Excel

MICROSOFT

GRAPH

Gateway to data

and intelligence

Manage

employee pro?les

Excel integration

Real-time updates

Microsoft Graph

API

Convert

documents

Created by Vadim Korepin

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