MICROSOFT DYNAMICS Ecosystem map March 2021
MICROSOFT DYNAMICS Ecosystem map March 2021
ERP Solutions
DYNAMICS 365 FINANCE
DYNAMICS 365
SUPPLY CHAIN MANAGEMENT
DYNAMICS 365
PROJECT OPERATIONS
DYNAMICS 365
COMMERCE
DYNAMICS 365
BUSINESS CENTRAL
Finance management
for medium and large sized companies
Supply chain management
for medium and large sized companies
Project
management
Retail
management
Enterprise resource management
for small and medium sized companies
Revenue Recognition
Cost management
Asset management
Credit management
Financials embedded Power BI
Master planning
Intercompany
Consolidations
Self service portal
Treasury
General ledger
Organization administration
Fixed assets
Retail headquarter
management
Accounts receivable
Expense management
Transportation
management
Budgeting
Payroll
Inventory management
Audit workbench
Asset leasing
Human resources
Accounts payable
Tax
Production control
Cash and bank management
Finance insights
Product information
management
Credit and collections
Procurement and
sourcing
Vendor collaboration
Project sales management
Resource planning
Time and attendance
Project accounting
Schedule table
Cost allocation
Mixed Reality
integration
Inventory-based projects
Offer management
Sales and marketing
Inventory visibility
Invoice summary page
Lead management
Fraud protection
integration
Questionnaire
Cloud & Edge scale unit
Price list management
Time and expense management
Pricing
Project management
and accounting
Scale Unit Manager
Microsoft Project integration
Client management
B2B & B2C e-commerce
Billing
Teams collaboration
Stores management
Project contracts management
Comprehensive project operations
Shift management
Requirements management
Upgrade from Dynamics 365 PSA
Omnichannel excellence
Service management
Rebate management
Warehouse
management
IoT Intelligence
AI product
recommendation
Commerce app
marketplace
Digital commerce
Assortment
management
Customer segmentation
and targeting
Product categories
Employee management
Retail server
Call centers
Loyalty management
Dynamics 365
Cloud scale unit
Planning
Treasury
Cloud POS &
Modern POS
Warehouse management
Inventory management
Assembly management
Work?ow
Production management
Accounts receivable
Online stores
Analytics
Budgeting
Retail HQ
XBRL
Project management
Microsoft Teams
Integration
Task management
Human resource management
Service management
CRM
Finance management
Microsoft Power Platform integration
Self service portal
Fixed assets
Replenishment
management
PayPal payments
connector
Accounts payable
CRM Solutions
Services
DYNAMICS 365
SALES
DYNAMICS 365
SALES PROFESSIONAL
MICROSOFT
RELATIONSHIP SALES
DYNAMICS 365 PLANNING
OPTIMIZATION
INVENTORY VISIBILITY ADD-IN
FOR DYNAMICS 365 SCM
GLOBAL INVENTORY ACCOUNTING
ADD-IN FOR DYNAMICS 365 SCM
Sales management solution
Sales management
for professionals
Build customer relationships
at scale with relationship selling
External micro service
for planning
External micro service
for inventory
External micro service
for inventory accounting
Client management
Pipeline manager workspace Microsoft Teams
Integration
Order management
Microsoft
Proposal management
Relationship Sales
integration
Lead management
Dynamics 365
Product information
Sales mobile
management
Business process
Competitors management
management
Engagement platform
Contact management
Marketing
Forecasting and
Gami?cation
Digital selling
Visual insights
Document management
LinkedIn Sales Navigator integration
Multi-tenant
Real time
Costing ledger
Simpli?ed opportunity-toinvoice process
Outlook add-in
Relationship visualization
What if analysis
Improved performance
Cost object policy
Teams add-in
Contacts analysis
Planning insights
Simply to share
Input measurement basis policy
Forms pro support
Next best action
Hyper Scale
Simply to integrate
Cost ?ow assumption policy
Sharepoint support
PointDrive integration
External Signals support
InMail communications support
Real time
Customer 360 view
Sales data
Business process ?ow
Documents templates
DYNAMICS 365
CUSTOMER SERVICE
DYNAMICS 365
FIELD SERVICE
DYNAMICS 365
MARKETING
Customer service
management
Field service
and maintenance management
Marketing
management
Simply to integrate
CONFIGURABLE BUSINESS
DOCUMENTS REPORTING
IN WORD AND EXCEL
External micro service to setup documents
Customer service center
Client management
Connected ?eld service
Service orders management
AI powered analytics
Layout editor
Prede?ned templates
Connected customer service
Service management
Competence management
IoT alert AI-based suggestions
Customer journey
Email A/B testing
Document lifecycle management
AI-suggested cases
Omnichannel chat & calls
Resource management
Deep personalization experience
Proactive service delivery
Case management
Integration with Dynamics
365 Virtual Agent for
Customer Service
Support approvals using
Microsoft Automate
Extended Data Model
Queue management
Contracts/Offers
management
Task management
Uni?ed intelligent routing
Service calendar management
Knowledge management
Product information
management
Service scheduling
migration tool
Event management
Sales
Resource scheduling
dashboard
Client management
Return management
Digital marketing
Resource planning
Billing
Customer assets
management
Procurement management
Routing
Microsoft Teams for virtual
events support
Marketing campaign management
Deeply personalized emails
campaigns
ELECTRONIC INVOICING
ADD-ON FOR DYNAMICS 365
TAX SERVICE
External micro service
to setup documents
External micro service
for taxes
Out-of-the-box integration
with Dynamics 365 Apps
Multiple e-invoice formats
(XML, JSON, TXT, CSV)
Out-of-the-box integration
with Dynamics 365 Apps
Electronic invoice process
con?guration
External web services including
certi?cation handling
Con?guration of tax service
through the RCS
Regulatory Con?guration
Services (RCS) support
Con?gurable exception
message handling
Con?gurable tax matrix
to automatically determine
tax codes, rates, VAT ID
Con?gurable tax calculation
designer to de?ne formulas
and conditions
Shared tax determination
and calculation solution
across legal entities
Customer journey
management
Logistic management
Customer Insights integration
Modular Solutions
DYNAMICS 365 HUMAN RESOURCES
Human resource management
People management
Leave and absence management
Bene?ts management
Task management
Employee and manager self service
Learning
Compensation management Employee development
DYNAMICS 365 OMNICHANNEL
FOR CUSTOMER SERVICE
DYNAMICS 365 UNIVERSAL
RESOURCE SCHEDULING
MICROSOFT DYNAMICS
365 - GAMIFICATION
FINANCE AND
OPERATIONS MOBILE APP
FIELD SERVICE
MOBILE APP
Connect with customers
thru different channels
Schedule any data
in Customer Engagement
Employee and teams
competitions management
Mobile solution for Finance
and Operations
Mobile solution
for Field Service
Communication panel
management
Business processes management
Compliance
Organization and personnel management Performance management
HR programs optimization
Employee transfer management
LinkedIn integration
Alerts management
Personal management
Skills management
Next best action
Single interface
Agent con?gurator
Multi-resource scheduling
Ful?llment preferences
Gami?cation management
Prede?ned workspaces
Server data in real time
Agent dashboard / work items
Facility scheduling
Schedule board tab
KPIs management
Custom workspaces designer
Signature support
Video / audio calls support
Resource pools
Resource crew scheduling
Gami?cation portal
Built-in integration with Dynamics 365
Email integration
Optimization tool for of?ine capabilities
Push noti?cations
Access documents
CUSTOMER PORTAL FOR DYNAMICS
365 SUPPLY CHAIN MANAGEMENT
DYNAMICS 365
CUSTOMER VOICE
DYNAMICS 365
UNIFIED SERVICE DESK
DYNAMICS 365
APP FOR OUTLOOK
DYNAMICS 365 FOR
PHONES AND TABLETS
DYNAMICS 365
CONNECTOR FOR LINKEDIN
Power Apps portals template that create
business-to-business (B2B) website
Enterprise feedback management
application
Framework
for call centers
Customer Engagement
solution for Microsoft Outlook
Uni?ed app
for phones and tablets
Seamless synchronization
of LinkedIn leads
Authentication
and authorization
Invitation process for
customers to use the website
Ability to view order history
Ability to create orders
Personalized surveys
Personalize survey
Note capturing
Audit trails
Contacts and leads
Email templates
Uni?ed Interface
LinkedIn authentication
Ability to view account
information
Question builder
Real-time insights
Agent scripting
Session management
Link emails to contacts
Global search
Access to all apps
Matching strategy management
Integrated customer
data platform
Feedback solution templates
Application
integration
Con?gurability
Relationship assistant
Phone calls and tasks
Of?ine work support
Pre-con?gured user roles and
entity permissions
Partial response
Multichannel survey
distribution
Con?gurable toolbars
User
management
Business process library
System
diagnostic
Mixed Reality Solutions
DYNAMICS 365
CUSTOMER INSIGHTS
DYNAMICS 365
CUSTOMER SERVICE INSIGHTS
Power personalized engagement
with customer insights
AI-driven insights and virtual agents
in customer service
Data enrichment / Segmentation
Segment analysis
Customer journey
Synapse workspace
Pro?le uni?cation
Relationship management
Next best interaction
Next best offer recommendations
Customer cards
Engagement insights
Customer satisfaction
dashboard
Pro?le search & discovery
Audience insights
Intelligent work?ow
Teams and Power Automate add-in
Metrics builder
Topic details dashboard
Automated AI-driven
cases grouping
Agent suggestions
Data proo?ng capabilities
Azure Synapse Analytics integration
DYNAMICS 365
SALES INSIGHTS
DYNAMICS 365
FINANCE INSIGHTS
DYNAMICS 365
PRODUCT VISUALIZE
DYNAMICS 365
REMOTE ASSIST
AI-driven insights in sales
Built-in AI tools
to improve cash ?ow
Place a 3D digital twin
of product in real life
Mixed reality remote
presence tool
Case resolution dashboard
Sales accelerator
Virtual agents
Notes analysis
KPI summary dashboard
Natural language support
Incoming cases dashboard
Relationship intelligence
Teams and Power Automate add-in
Talking points
Knowledge search historical
analytics
Business data dashboard
Customer payment predictions
Predictive lead/
opportunity scoring
HoloLens-based
Surveys and walkthroughs
Mobile support
Knowledge and service
insights
Remote cooperative work
Share key sales details
External data for cash ?ow forecasting
Video calling
Asset Capture
Mobile support
File sharing
Integration with Teams
Service and repairs
Sales Coaching
& Call Intelligence
Natural language support
Real-time observational data
to improve in-store operations
AI anti fraud solution
Virtual agent con?guration tool
MICROSOFT CUSTOMER
DATA PLATFORM (CDP)
Daily Summary dashboards
Adaptive AI technology
Test and verify rules
Power Automate integration Transfer chats to manager
Marketing customer pro?le
Intelligent Command Center
Customer acquisition funnel
Fraud protection network
Virtual agent designer
Sales customer pro?le
Integrated work?ows with
Microsoft Power Platform
Integration with video cameras
Loss prevention scale motion
Risk decisioning
dashboard
Customer escalation
Transaction acceptance booster support tool
Behavioral and mobile
?ngerprinting
Loss prevention
No code customizing
Microsoft Dataverse
integration
Conversation tracing
DYNAMICS 365
IMPORT TOOL
Solution to the problem
of disconnected customer data systems
Triggered real-time alerts
Store analytics
Notes support
Prede?ned integration
with Teams
View product in context
Treasurer workspace
Advanced forecasting
and pipeline intelligence
DYNAMICS 365 VIRTUAL AGENT
FOR CUSTOMER SERVICE
Shift management recommendations
3D animation
Intelligent budget proposal
Conversation intelligence
DYNAMICS 365
FRAUD PROTECTION
Anomaly detection
Prede?ned integration with
Dynamics 365 for Sales
Forecast bank balance
Assistant studio
DYNAMICS 365
CONNECTED STORE
Equipment failures control
Environment
management
Implementation process
control
AI Solutions
Venue/Zone management
Collaboration portal
to manage
the application lifecycle
Updates management
UX themes
Pause and resume survey
Inventory recommendations
LIFECYCLE SERVICES
Customer satisfaction
(CSAT) dashboards
Tool importing 3D models
to MR solutions
Optimize the converted
3D models
Convert 3D models to GLB
Customer service pro?le
AI-assisted authoring
Layouts support
Multi-source data analysis
Integrated Power
Virtual Agents
DYNAMICS 365 GUIDES
Holographic instruction tool
Send models to Microsoft
Capture work processes tool Step by step instructions
HoloLens support
3D models scaling
Instructor cards management
Visio add-in support
Non-linear (branching)
work?ows
Spatial Triggers
Guides constructor
Prede?ned connectors
Productivity dashboards
Attachments support
Integration with IoT
Power Platform
POWER AUTOMATE
MICROSOFT DATAVERSE
Robotic process automation
Cloud-based, low-code data
service and app platform
AI BUILDER
POWER VIRTUAL
AGENT
Arti?cial intelligence solution
POWER APPS
Intelligent virtual agents
POWER APPS
PORTALS
Business solutions tool
Tasks automation
Desktop
Scheduled integration with other systems
Predi?ned AI models
Invoice processing
AI chatbots
Graphical interface
Process automation
Synchronization
management
Steps recorder
Solution-based ?ows
Transform and import data using Power Query
Data connectors
Receipt processing
Bots analytics
No code development
Application constructor
Microsoft Teams
integration
Process advisor
One-time import of data
Power Apps integration
IDs processing
Voice interactions
Robotic Process
Automation
Interacting with tables
Power Automate
integration
Signature detection
Adaptive Cards
Integration with Bot
Framework Composer
AI-assisted authoring
Multi-turn topic
suggestions
Microsoft Dataverse for
Apps
Testing and debugging
tool
Built-in to Dynamics 365
products
Async OnSave events
Entities management
Prede?ned connectors
Built-in mixed reality
UI Flows connector
AI Builder integration
Prede?ned
integration templates
Power Automate
Mobile support
Business rules & ?ows
Business logic with code
Form processing
Build apps for Microsoft
Teams
Converged mobile app
Portal content management
Prede?ned dashboards
Power BI Mobile
Knowledge base management
Power Automate visual
Power PI Service
Microsoft Azure Analysis
Services support
Power BI Insights Apps
Smart Narrative
Embedded analytic
Microsoft Dataverse
for Analytics
Authentication management
Work?ow
AUTOMOTIVE
MEDIA AND
ENTERTAINMENT
NONPROFIT
Foundational components
for Manufacturing industry
Foundational components
for Automotive industry
Foundational components
for Media industry
Foundational components
for Nonpro?t industry
Qualify a new supplier
Enable API data integration onboarding
Maintain and provide ongoing visibility
into supplier transactions
Maintain and provide ongoing visibility
into API data exchange
Sample model-driven apps
Sample canvas apps for the Fleet
Manager
Event and venue management
Sports management
Ticket sales
Individual solutions for Sales, After
Sales, etc
Guest management
Test drive experience through
AppSource
Manage and approve supplier requests
Sample ''Model.json'' ?le
Manage and track supplier health
Extensions to Common Data
Model
Sample Power BI dashboards
Manage and approve access requests
AI visualization
Microsoft Platform
MANUFACTURING
Extensions to Common Data Model
Big data foundation
Export to different formats
Industry accelerators
Enable new suppliers to contact
a manufacturer
Business
intelligence solution
Portal management
Alerts
Transparent
processes between
systems
POWER BI
Display and advertising sales
A sample power portal app
Extensions to Common IATI Hub
Data Model
Project management
A Program design
& program design
template application
Assessment management
Connect logframes
Sample Power BI
Awards
dashboards
Case management
Deployable sample data
Constituents
Data integrator templates
Delivery frameworks
Test drive experiences
through AppSource
Fundraising
EDUCATION, INCLUDING
HIGHER EDUCATION
AND KC12
Foundational components
for Education industry
Extensions to Common
Data Model
Test drive experiences
through AppSource
K-12 parent and student
portal
A student portal
Collect School paperwork
and forms
Ability to engage donors
and raise funds
Student Behavior
Management application
Advisor dashboard
A business partner
dashboard
The Accomplishment
extension
The Grants phone app
Track and Report Attendance Sample model-driven
application and dashboard apps
FINANCIAL SERVICES,
INCLUDING BANKING
AND INSURANCE
MICROSOFT CLOUD
FOR HEALTHCARE
Foundational components
for Finance industry
Set of solutions
for the healthcare market
Extensions to
Common Data
Model
Sample modeldriven apps
Sample canvas
apps for the Fleet
Manager
Sample Power BI
dashboards
Sample ?les to
implement the
banking data
model
Individual
solutions for retail
and commercial
banking
Test drive
experiences
through
AppSource
MICROSOFT AZURE
Cloud computing solution
Care management
Azure Bot
IoT Suite
DevOps
Home Health
Machine Learning
Cloud computing
AppSource
Patient Access
Logic Apps
Cognitive Services
Regression Suite
Automation Tool
Patient Outreach
Patient Service Center
MICROSOFT 365
Of?ce solutions
Sharepoint
Excel
Outlook
Project
Word
Visio
Skype
Planner
Teams
Excel
MICROSOFT
GRAPH
Gateway to data
and intelligence
Manage
employee pro?les
Excel integration
Real-time updates
Microsoft Graph
API
Convert
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