Job Description Business Intelligence (BI) CRM Developer ...

Job Description

Business Intelligence (BI) ? CRM Developer

SUMMARY:

This is role sits within the Business Intelligence function and is key to the operation of the business as a whole. The Business Intelligence Team at Craneware has responsibility for the development, maintenance, integration, data governance and data reporting of Craneware's business systems. We are looking for an experienced Microsoft Dynamics CRM administrator / developer.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

The Business Intelligence Team at Craneware has responsibility for the development, maintenance, integration, data governance and data reporting of Craneware's business systems including:

Microsoft Dynamics CRM. Production System. NetSuite ERP System. Pardot Marketing Automation. 3rd party data. Internal SharePoint intranet. The public website.

Our work is to connect these various business systems and data silos to deliver smooth business operations and a joined-up view of all our business data. This enables holistic business analysis and reporting of vital KPI's, often blending data from the different (but connected) business systems. This is critical to Craneware's success.

You will understand the architecture and relationships of these systems. You will understand how User Interfaces and Business Processes are set up within

these Systems.

Core duties and responsibilities include the following and other duties may be assigned.

As part of the team, provide 1st line technical support for our 150 CRM users. Develop, extend and customise features in Dynamics CRM using JavaScript, C# and

CRM SDK. Implement scheduled and real-time data feeds in/out Dynamics CRM using

JavaScript, C# and CRM SDK. Develop/enhance systems integration of Dynamics CRM with other business systems

(including "cloud" based system such as NetSuite and Pardot, and our SQL based Production systems) using the CRM SDK API.

 Develop and maintain a solid working knowledge of Craneware's business, specifically the function Business Intelligence plays.

Develop and maintain knowledge of how the Craneware business functions use Microsoft Dynamics CRM.

Understand and accurately report Company data for analysis which includes Microsoft Dynamics CRM Data.

Seek and accurately capture data required to ensure integrity of all systems within the scope of the Business Intelligence department.

Read and interpret what the customer is saying to proactively identify potential issues and problems.

Advise the customer on best practice and be able to suggest and deliver product enhancements.

Communicate solutions and follow processes to keep customers up to date on system developments.

Initiate and lead projects from start to finish using sound project management skills. Manage own workload and work with the relevant colleagues and customers to

prioritise enhancements. Suggest and deliver new systems and system improvements. Work with the rest of the Business Intelligence Team and fully support them in their

roles.

SUPERVISORY RESPONSIBILITIES:

This job has no supervisory responsibilities.

SKILLS:

Analytical - Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs work flows and procedures.

Design - Generates creative solutions; Uses feedback to modify designs; Applies design principles; Demonstrates attention to detail.

Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skilfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.

Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.

Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.

Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.

 Written Communication - Writes clearly and informatively; Presents numerical data effectively; Able to read and interpret written information.

Business Acumen - Understands business implications of decisions; Displays orientation to profitability; Demonstrates knowledge of market and competition; Aligns work with strategic goals.

Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.

Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.

EDUCATION:

Degree in a computing related discipline; or equivalent combination of education and experience.

EXPERIENCE:

You should have extensive experience in Business Intelligence and Object Oriented development with Microsoft Dynamics CRM within a commercial environment.

You will have worked with customers at all levels of business and it is vital that you can demonstrate you have worked with these customers to gather requirements and translate them into solutions using the necessary skills.

Must have experience in the following technologies: Microsoft Dynamics CRM development. Microsoft SQL Server. Microsoft SharePoint.

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