KEVIN O'NEILL



KEVIN O'NEILL

Canonsburg, PA 15317

724-743-2998 - oneillwebsite@

Objective: To obtain an opportunity that utilizes my 10+ years of management experience coupled with my various project management and technology skillsets.

Computer Skills: IBM, Macintosh & UNIX literate

Enterprise Technical Knowledge: Windows 10 to Windows 95, Office 365, SharePoint 2019-2003, Qumu,

MS-Teams, MS-Planner, MS-Power Automate, MS-PowerApps, PowerBI, Yammer, ServiceNow, ScienceLogic, xMatters, Splunk, Azure DevOps, VersionOne/Team Forge, Microsoft Dynamics CRM, ShareGate, MetaLogix (Content Matrix, ControlPoint), Netapp for SharePoint, Windows 2012 to NT Server, Active Directory, IIS, WordPress, GUI design, Mainframe knowledge, Interwoven Teamsite/Open Deploy/Data Deploy, Hubbard One, Interaction CRM, Tikit (e-Merge, Reaction Server), MetaStorm, Google Mini, Learning Management Systems, Handshake, WebSphere, Apache, DOS and Novell

Desktop Applications: Microsoft Office 2016-95, Visual Studio 2017-2005, Project, Visio, Fiddler with StresStimulus, Balsamiq, MindMap, BigHand, Best Authority, Movie Maker, Camtasia, Captivate, ClarisWorks, Jetform Filler & Design, BBEdit, Multi-Edit, HTML Kit, FrontPage, Paint Shop Pro, Installshield, Toad, Logictran, Primavera and Saja Survey Software

Programming/Scripting languages: ASP, C, C#, C++, CSS, HTML, JAM, Java, JavaScript, jQuery, PowerShell, CGI/Perl, SQL, UML and XML

Databases: SQL Server 2014 to 7.0, Oracle (8,8i), Team Foundation Server, Informix and Microsoft Access

Writing Skills: Industry user manuals, print journalism, newsletters and brochures, plus writing techniques for radio and television

Experience:

Crown Castle-Real Estate Investment Trust/Telecommunications, Canonsburg, PA

November 2014 - Present

IT Services Manager

•Leading team responsible for SharePoint technologies and IT Training

•Meeting weekly with direct reports to review projects, tasks and code

•Lead SharePoint administrator and architect of production, testing and development environments

•Supporting activities related to the enterprise SharePoint environment including operations, maintenance, integration, and improvement

•Responsible for consulting, designing, developing, configuring and deploying SharePoint solutions

•Automating of business processes to support the improvement of company initiatives

•Leading fiber migrations of inherited legacy SharePoint based technologies into latest SharePoint versions

•Leading utilization of Circles-based project methodology for larger projects

•Meeting with business users to compile proper discovery and offer proper recommendations

•Creating high level planning and design documents that are in line with user experience vision, standards and guidelines

•Utilization and support of Office 365 platform (SharePoint Online, Teams, Planner, PowerApps, Power Automate, and Power BI)

•Manager of strategies for optimal use of SharePoint as a collaborative tool within the organization

•Creating cost analysis reports for forward thinking strategic technologies

•Responsible for maintaining the visual design, site navigation and site content of SharePoint

•Working with end users to gather requirements then create needed functionality in SharePoint

•Creating sites, lists, views, forms, SharePoint Designer workflows and configuring web parts as needed

•Creating and managing SharePoint governance planning, search functionality, taxonomy and security models following best-practices

•Supporting SharePoint group owners in maintaining active communities

•Managing end user computing, IT private and leadership forum Qumu video channels

•Supporting Qumu content stewards and end users in regard to video creation, editing and utilization of new technologies

•Responsible for the oversight of help documentation and videos in regard to

•Managing a consistent and effective IT training program

•Training users on the latest technologies (SharePoint, Cisco Jabber, Microsoft Office, etc.)

•Yearly budget planning, project budget planning as well as project management

•Coaching, mentoring, motivating and supervising team members and contractors, and influencing them to take positive action and accountability for assigned work

Pink Cloud Gallery-Retail clock seller, Sharon, CT

January 1997-Present

Freelance Programmer

•Developed gallery website with design team ()

•Developed on a wholesale distribution site for order processing

•Created website for gallery shows

•Created screen savers depicting gallery art works

•Assigned lead responsibility as webmaster for sites

University of Phoenix-Pittsburgh, PA

December 2002-December 2017

Adjunct Faculty

•Computer science and information systems adjunct faculty (B.S. and M.B.A. programs)

•Classes taught include: The Internet & Applications, Java, JavaScript, Database Management, Introduction to C,

Technology Project Management, e-Business, Global Technology of Business, Web Programming, SQL for Business, Intro to UNIX, Application Implementation, Intro to Networking and Windows Networking

K&L Gates-Law Firm, Pittsburgh, PA

June 2004-November 2014

Manager, IT Training (May 2013-November 2014)

•Leading team responsible for all global firm wide training of firm-wide technologies

•Performing training sessions as needed to individuals and groups

•Analyzing current training offerings and providing recommendations pertaining to enhancement of existing training programs and development of new training programs

•Maintaining training content on SharePoint sites, Yammer and Learning Management System (LMS)

•Developing and designing training curricula for a law firm setting, including all elements such as setting competency-based training standards, developing training material, establishing teaching methodologies and teacher training

•Developing new employee orientation training programs that incorporate personnel policies, employee procedures and technology offerings

•Working with business owners, project managers & business analysts to identify and develop process documentation to support training participants

•Responsible for the oversight of process documentation, courseware development, and projects involving the information technology department

•Yearly budget planning and project budget planning as well as oversight of budget

Senior Web Systems Analyst (May 2012- May 2013)

•Supporting internally and externally deployed web solutions for corporate websites. Includes SharePoint 2013, SharePoint 2010, SharePoint 2007, Metastorm, Handshake, Interaction/Tikit and Hubbard One content management toolsets

•Providing project leadership and oversight on system enhancements to ensure consistent standards among suite of web systems

•Project manager for customer relationship management toolsets in USA and Europe versions

•Assisting clients in the selection, implementation and production support of application packaged solutions

•Supporting business process management items – new business intake (NBI), alternative fee arrangement (AFA), etc.

•Providing tier 2/3 technical and functional support; coordinate with the system vendor/development team to resolve problems/trouble tickets

•Performing maintenance support (e.g., patch application) and application enhancements to support end-user requests

•Conducting estimates, analysis and business process modeling for technical specifications of software changes and enhancements

•Testing and control changes in the production, test and development environments

•Stress testing major applications for quality assurance purposes

•Maintaining and administering web systems security

•Investigating requests, identifying continuous improvements/alternative solutions and making recommendations that are operationally and technically feasible whilst understanding the risks and impact of requests

•Working with business teams as they plan for scalability of the organization in regards to customizations

•Working with the business and operational teams as well as consultants to identify business requirements and to translate those requirements into recommendations which create more effective and efficient processes

•Contributing to the promotional evangelism of internal and external web sites

•Contributing to the project management, analysis, systems analyst, business analysis, user stories, prototyping, testing and maintenance of web systems and applications

•Supporting power-users on advanced design and customization topics

•Facilitating communications and training needs in the use of processes and systems

•Writing and maintaining functional and technical documentation as needed to support environments

Team Lead Web & Portal Solutions (June 2007-April 2012)

•Leading team (5 full time direct reports) responsible for developing, maintaining, testing and implementing web-based environment to support the operation of the firm's Internet, Intranet, Extranet, Business Process Management (BPM) and Customer Relationship Management (CRM) applications

•Managing and overseeing consultants as needed per project specifications

•Managing more than 50 servers including DMZ Active Directory and web servers in support of firm’s web based infrastructure

•Providing SharePoint farm administrative support in regards to firms Intranet and Extranet

•Leading standards and practices for SharePoint development including simple browser-created applications leveraging out-of-the-box SharePoint features, SharePoint designer-created functionality and custom component development

•Managing customer relationships by communicating architecture standards and frameworks; answering questions and resolving concerns and issues

•Leading SharePoint support of firms secure document library set-up, general site creation and CAML queries

•Μanaging complex application features and technical designs which includes work with .Net, web services and BPM toolsets

•Mobile device planning and implementation for those applications best suited for handheld devices. Includes managing applications used by executives and developers

•Directing first-level responsibility for all quality control within the web development team. Includes process, adherence to a project methodology, department procedures (time reporting, status reporting, expectations agreements, etc.) and all firm procedures

•Developing project technology strategy by understanding key client objectives; diagnosing and mapping client requirements; articulating solution risks and barriers; recommending project approaches; preparing time and cost estimates and planning full project life cycle

•Managing large-scale architecture planning for major application move into a data center. Work included detail project planning and environment documents as well as installation, configuration, testing and post go-live support planning

•Providing technical support and direction to team members, as needed in regards to SharePoint, BPM, CRM and general applications

•Meeting weekly with direct reports to review projects, tasks and code. Additionally, performed all annual reviews.

•Yearly budget planning and project budget planning as well as oversight of budget

•Participated in system projects as a team member and team leader.  Includes coding of applications when applicable

•Managing best practices of software development life-cycle (SDLC) as deemed fit

•Utilization of various project management methodologies (Waterfall, Agile, SCRUM, Stage Gate and COCOMO)

Practice Support Analyst (April 2004-May 2007)

•Creating web-based enhancements for using Hubbard One content management system, Tikit and Interaction toolsets

•Lead technology analyst for marketing department (includes technology lead on all major projects)

•Creating general systems analysis documentation in regards to consultation, scope statements, design specifications, project work-plans, project reports, cost analysis, test scripts, system documentation, etc.

Federated Investors-Mutual Fund Company, Pittsburgh, PA

July 2000-April 2004

Intermediate Systems Analyst/Programmer

•Created ASP, JSP and Java webpages for

•Interwoven administrator for corporate web-site (includes utilization of IIS, Tomcat and Apache web servers)

•Recommended software purchases for both internal and external business processes

•Created executive reports, scope documents, design specifications and system documentation

•Created dynamic SQL statements in Oracle for back-end Internet processing

•Utilization of Websphere application and personalization servers

•Federated Employee of the Month (February 2001)

NRS - National Regulatory Services, a division of Thomson Financial -Software company, Lakeville, CT

June 1996-June 2000

Programmer Analyst/Webmaster

•Programmed code for relational database management product using SQL and JAM

•Designed/programmed electronic forms for database management software product

•Developed and managed corporate websites as webmaster both private and publicly available ()

•Operated and developed ComplyNet, an online bulletin board of financial news, whose partner sites include Charles Schwab

•Provided worldwide technical support for Fortune 500 clients using NRS form filing applications for SEC/NASD

•Recognized for outstanding customer support performance (Employee of the quarter spring ’98)

Mental Health Association of Dutchess County-Poughkeepsie, NY

August 1999-June 2000

Freelance Programmer

•Built customized Access97 database to replace legacy DBaseIII system

•Developed enhancements and provided technical support as needed

Chipurnoi, Inc.-Confectionery Co, Sharon, CT

April 1999-June 2000

Freelance Consultant

•Supported corporate office with hardware and software maintenance

•Provided off-site technical support

Comlynx-Internet providers, Poughkeepsie, NY

Oct 1995-June 1996

Editor/Programmer

•Managed, wrote, designed and edited on-line magazine

•Programmed HTML source code for customer web sites

The World-Newspaper, Barre, VT

Jun 1995-Oct 1995

Writer

•Wrote special feature articles complete with photography

•Wrote weekly articles on county events

Richard L. Hanley Associates-Investment Consulting, New York, NY

Sept 1994-Jan 1996

Intern

•Requested and organized financial information which included amongst other information annual reports, 10-K and 10-Q of firms

•Organized contact information of firms into office suite products (Word and Excel)

The Day-Newspaper, New London, CT

May 1994-Aug 1994

Intern

•Wrote articles of correspondence for senior public relations manager

•Proofread general news articles of senior public relations manager

Niantic News-Newspaper (Disney owned), Niantic, CT

Sept 1988-Aug 1994

Sports Writer

•Wrote weekly columns covering American Legion baseball games

•Wrote weekly columns for local high school sporting events

Education:

Marist College, Poughkeepsie, NY

MSCS-Computer Science and Information Systems May 2000

BA-Communications/Journalism with Minor in Music May 1995

Certificates:

Mountain Goat Software, Morristown, NJ - Agile - Certified ScrumMaster (CSM) - August 2017

ProTech, Pittsburgh, PA – Microsoft Course – Microsoft SharePoint 2013 Power User – Dec 2013

ProTech, Pittsburgh, PA – Microsoft Course 10175A – Microsoft SharePoint 2010 Application Development – Oct 2011

Metastorm, Baltimore, MD - Metastorm BPM Version 9 Delta and Metastorm BPM Administration Version 9 July 2011-August 2011

Riverhead Training, Pittsburgh, PA

Microsoft Official Course 10174A - Configuring and Administering Microsoft SharePoint 2010 - Sept-Oct 2010

Microsoft Official Course 5061A - Implementing Microsoft Office SharePoint Server 2007

Developing SharePoint 2007 Applications Nov-Dec 2007

Metastorm, Baltimore, MD - Metastorm BPM Version 7 Foundation, June 2007

Riverhead Training, Pittsburgh, PA –

Microsoft Course 2310B - Developing Microsoft Web Applications Using Visual

Microsoft Course 2124 - Programming with C# Oct 2005 – Nov 2005

IBM, Pittsburgh, PA - Introduction to Java using Websphere, JSP/EJB Development using Websphere Sept 2002 - Oct 2002

Interwoven, Inc, Sunnyvale, CA

Using Teamsite, Developing Teamsite Templates, Advanced Teamsite Templates, Teamsite System Administration,

Teamsite Project Administration, Team Workflow Fundamentals, OpenDeploy Administration, June 2002 - July 2002

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