Customer Service Representative - E-commerce
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Position:
Customer
Service
Representative
Departments:
Marketing
&
E--commerce
FLSA
Status:
Non--exempt
Reports
to:
Brand
Marketing
Manager
Supervisory
Direction
from:
Customer
Experience
Specialist
Schedule:
Monday
?
Friday,
9am
?
6pm
Summary:
This
Customer
Service
Representative
position
is
a
member
of
Rishi's
Marketing
and
E-- Commerce
sales
teams.
The
function
of
this
role
is
to
provide
high--touch
customer
service
to
shoppers
on
Rishi's
e--commerce
website:
rishi--.
This
role
serves
as
the
initial
point
of
contact
for
Rishi's
e--commerce
customer
service
telephone
line
and
e--mail
inbox.
The
Customer
Service
Representative
is
responsible
for
responding
to
all
e-- commerce
customer
inquiries
within
one
business
day.
Essential
Job
Duties:
? Respond
to
all
e--commerce
customer
inquiries
? Manual
entry
of
orders
placed
by
telephone
? Modify
or
cancel
orders
? Manage
e--commerce
inventory
in
platform
backend
? Coordinate
international
shipping,
including
customs
documentation
? Set
up
promo
codes,
new
products,
simple
page
updates
via
platform
backend
Sphere
of
Interaction:
The
Customer
Service
Representative
engages
with
a
wide
range
of
departments
at
Rishi,
including:
Production,
Fulfillment,
Warehouse,
Sales,
Marketing,
and
Accounting.
Requirements:
? Four--year
Bachelor's
degree
? Fluency
with
Microsoft
Outlook,
Word,
Excel,
Powerpoint
? Savvy
internet
user
? Web
design
or
programming
skills
a
plus
? Minimum
3
years
customer
service
experience,
preferably
in
an
e--commerce
business
? Passion
for
tea,
fine
food,
or
beverage
? High
energy
level;
self--motivated;
desire
to
learn
? Attention
to
detail;
ability
to
multi--task
? Global
perspective;
cultural
mindfulness;
multi--lingual
a
plus
? Comfortable
working
both
independently
and
as
a
member
of
a
team
................
................
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