Changing Password via Forgot Password - Microsoft

Changing Password via Forgot Password

1. Acess Identity Governance by going to . 2. Click the appropriate URL depending on whether the password is for the PRODUCTION, QA

(Quality Assurance), or DEV (Development) environment. 3. From the blue Albertsons sign on screen, on the "Having login issues? Or Need to reset

password?" section, click here.

4. Select either of the two options in Self Service Password Management.

? Option 1: Forgot Password? (Reset Password Using MFA Registered Device) a. Type the on the Email or Username field. b. Type the characters in the picture or the words in the audio. See the example

below: c. Click Next. d. Select the option depending on your situation.

e. Select the contact method to use for verification. See the example below: Note: The list of option will depend on your MFA Registration preference.

f. Enter the Type a in the New Password and Confirm New Password fields.

Here are the password guidelines: ? Password must have at least 1 letter(s) ? Password must have at least 4 valid character types ? Password must have at least 1 uppercase letter(s) ? Password must have at least 1 digit(s) ? Password must have at least 1 special character(s) ? Password must not be any of the last 10 used passwords,

g. Click Finish. The message "Your password has been reset" will show once

successful . ? Option 2: Forgot Password? (Reset Password Using Challenge Q&A) a. Type the on the Username field, then click Forgot your password?. b. Type the to all three (3) security questions on the Answer Security Questions prompt.

c. Type a in the New Password and Confirm New Password fields.

Notes: o While typing, a password requirement checklist will appear below the Password field. o Each item will turn green as soon as the requirement is met. o If the minimum of (4) requirements are not met, the Change button will not be active (clickable). o Refer to Section D for the password policy.

d. Click Submit.

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