Rowcrofthospice.org.uk
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JOB DESCRIPTION
1. JOB DETAILS
Job Title: Ecommerce Assistant
Hours: 37.5 hours
Department: Retail
Reports to: Ecommerce Manager
Tenure: Permanent
2. JOB PURPOSE
The post holder will primarily be responsible for assisting the Ecommerce Manager with all day to day tasks involved in maintaining Rowcroft’s online selling platforms, for example, sorting, selecting, researching and listing items as well as completing dispatch requirements.
3. DIMENSIONS
The post holder has no line management responsibility.
4. ORGANISATION CHART
Head of Retail
Retail Business Analyst
Ecommerce Manager
Ecommerce Assistant
5. PRIMARY DUTIES AND RESPONSIBILITIES
▪ To assist in all sections of the retail online business across various platforms, in order to increase volume of sales, customer satisfaction and profitability.
▪ To assist in ensuring that Rowcroft’s online selling platforms are always operational and functioning, reporting any issues to the Ecommerce Manager.
▪ To assist with sorting and identifying saleable items.
▪ To maintain quality assurance of product imagery prior to going live on online trading platforms.
▪ To communicate progress and maintain expected quality levels, reporting any incidents.
▪ General ad-hoc and administrative tasks.
▪ To promote of the work of Rowcroft Hospice to all customers, suppliers and partnerships.
6. COMMUNICATIONS AND WORKING RELATIONSHIPS
▪ Head of Retail
▪ Retail Business Analyst
▪ Ecommerce Manager
▪ Distribution Manager and distribution team
▪ Retail Area Manager and retail team
▪ All hospice staff
▪ Volunteers
7. KEY RESULT AREAS
▪ To assist in the day to day running and development of Rowcroft’s Ecommerce business.
8. MOST CHALLENGING PART OF THE JOB
………………………………………………………………………………………………… ………………………………………………………………………………………………… …………………………………………………………………………………………………
(To be completed by post-holder)
9. AUDIT CLAUSE
All members of staff are expected to participate in audit assessments as appropriate.
10. INFECTION CONTROL CLAUSE
Infection Control is everyone’s responsibility. All staff, both clinical and non clinical, are required to adhere to the organisation’s Infection Prevention and Control Policies and make every effort to maintain high standards of infection control at all times, thereby reducing the burden of Healthcare Associated Infections including MRSA.
All staff employed by Rowcroft Hospice have the following key responsibilities:
• Staff must decontaminate their hands prior to and after direct patient care or contact with the patient’s surroundings;
• Staff members have a duty to attend mandatory infection control training provided for them by the Hospice;
• Staff members who develop an infection (other than common colds and illness) that may be transmittable to patients have a duty to contact Occupational Health.
11. PERSON SPECIFICATION
(Please see attached)
12. JOB DESCRIPTION AGREEMENT
This job description is subject to review. The post may include other duties and responsibilities as determined by the recruiting manager in consultation with the postholder.
The post is subject to Rowcroft Hospice Foundation Ltd. Terms and Conditions of Service.
Postholder’s Signature: Date:
Head of Department’s Signature: Date:
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PERSON SPECIFICATION
|Attributes |Essential |Desirable |
|Qualifications, special training and general |Good overall level of education including Maths, English & |Higher level IT associated |
|intelligence |IT |qualification |
|Knowledge and skills |A general knowledge of online selling platforms | |
| | | |
| |Good IT skills | |
| | | |
| |Ability to maintain multiple streams of activity. | |
| | | |
| |Analytical and problem solving skills. | |
| | | |
| |Excellent communication skills both written & verbal. | |
|Experience |Previous experience working with ecommerce platforms. |Previous experience of working with |
| | |volunteers |
| | |Previous experience of online sales |
| | |in a commercial setting |
|Personal requirements e.g. communication, | | |
|interpersonal |Proactive and highly motivated |Creative flair |
| | | |
| |Logical & efficient with excellent attention to detail. | |
| | | |
| |Ability to work well as part of a team | |
|Other requirements, e.g. Rotas |Occasional requirement to work weekends | |
DATE: February 2020
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Medical Staff
Clinical Director
Director of
Patient Care
Finance
Information Services (IS)
Fundraising & Supporter Development
Shops
Lottery
Payroll & Pensions
Infection Prevention
Education
Chronic Oedema Services
Hospice at
Home
Inpatient Unit
Community MDT
Service Development
ROWCROFT HOSPICE ORGANISATION CHART BY DEPARTMENT
BOARD OF TRUSTEES
CHIEF EXECUTIVE
Palliative Care Consultants
Statutory Compliance
HR
Volunteers &
Reception
Estates &
Transport
Catering & Housekeeping
Director of Human Resources and
Volunteer Services
Associate Director of IT
Director of
Finance
Communications
Outpatient Services
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