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|Job Title: |Business Product Analyst (e-Commerce) |
|Responsible to: |Company Supervisor and Knowledge Base Supervisor |
|Responsible for: |n/a |
|Job Summary and Purpose: |
|The objective of this exciting KTP project is to pilot an innovative e-commerce concept (patented) into the UK’s retail industry and |
|obtain product evaluation and subsequent improvement by business customers and end customers, using scientific methods and instruments |
|of measurement and evaluation. |
|The successful candidate will be appointed as a KTP Associate and will be based at the company’s office in Crystal Palace, London, |
|although they will be employed by the University of Surrey on behalf of the KTP. The Associate will be required to travel to the |
|Surrey Business School at the University of Surrey and to customer sites in the UK. |
|The Associate will work with Morris Consultancy Services and Surrey Business School to implement a innovative patented eCommerce |
|concept in a current theoretical business model which relies on business agility and a cycle of continuous improvement, through closely|
|working customers. They will ensure the product is flexible enough to meet the needs of a diverse market base of online retailers – |
|every retailer will have their own expectations and needs. The Associate will collect data for a conference paper publication, such as |
|the British Academy of Management or similar. The Associate will learn new skills relevant to the current and future business |
|environment and learn to be creative and apply theory in a business context to deliver an innovative product to the retail sector. At |
|the end of the KTP project it is expected that the KTP Associate will become highly employable both within and outside the company. The|
|Associate will develop confidence, skills and acquire new knowledge of the sector, the business setting and the market. |
|Main Responsibilities/Activities |
|PREPARE FOR PROTOTYPE PRODUCT EVALUATION |35% |
|Investigate readiness for technology deployment of 8 UK business customers and develop a plan to integrate the MCS’ | |
|prototype product. Integrate MCS’ prototype product within customer sites | |
|Develop a strategy for the specification of product evaluation | |
|EVALUATE AND IMPROVE PROTOTYPE PRODUCT VIA BUSINESS-CUSTOMER FEEDBACK |20% |
|Execute Beta testing and data collection with the customer | |
|Create an evaluation model using statistical methods on the collected data | |
|Identify and create a specification for prototype product improvements | |
|Verify that improvements are implemented successfully | |
|EVALUATE AND IMPROVE PROTOTYPE PRODUCT VIA END-USER CLIENT FEEDBACK |30% |
|Improve measurements and evaluation | |
|Execute Live testing and data collection from online customers with the product | |
|Carry out statistical analysis and an evaluation model using collected data | |
|Specify further product improvements | |
|FINALISE EMBEDDING |15% |
|Write “Transformation of e-commerce” assessment report | |
|Participate in workshops to ensure successful knowledge transfer | |
| |
|Person Specification (State (D) for Desirable or (E) for Essential after each element |
|Qualifications and Professional Memberships: |
|Masters’ Degree (Merit desirable) in in Business, Administration, Marketing, Retail, Computing, Management Information Systems, Economics,|
|Business Analytics or a related field. |
|Prior to Masters – have achieved a minimum of 2:1 or equivalent Degree in Business, Administration, Management Information Systems or |
|Computing. |
|English Language at minimum IELTS 0.7 or native English speaker. |
|Knowledge and Skills: |
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|Essential |
|Desirable |
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|A high level of skill and enthusiasm for working with online tools and use of internet technology including easy familiarity with the |
|internet, databases and spreadsheets. |
|x |
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|Experience in Sales, Marketing, Business Analysis or Product Analysis |
|x |
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|Clear evidence of familiarity and confidence with data analytics, numerical forms of data and basic statistical analysis. |
|x |
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|Strong organisation, communication and interpersonal skills, with a focus on presenting and justifying ideas and decisions within the |
|company (oral and written). |
|x |
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|Ability to think and plan strategically; ensuring that operational decisions and actions advance the company strategy, with the ability to|
|generate creative ideas for improvement in a business context. |
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|x |
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|Strong attention to detail leading to a structured, logical approach to product design and accurate record keeping |
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|x |
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|Experience with eCommerce Solutions |
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|x |
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|Experience with Consumer Behaviour Analytics |
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|x |
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|Experience: |
|Required: A minimum of 1 years' experience or equivalent working for a business enterprise. |
|The applicant will have experience in Sales, Marketing or Business Development with customer-facing ability and presentation skills in a |
|corporate setting. |
|He / She is expected to have an understanding of Internet Technologies (e-Commerce is desirable) with demonstrable knowledge in data |
|analytics and insight into consumer behaviour. |
|Relationships and Contacts |
|The post holder will work closely with the Knowledge Base Supervisor & Company Supervisor and liaise with the University KTP Office and |
|central KTP management where appropriate. The post holder will also have the opportunity of networking with other KTP Associates and will |
|be expected to meet regularly with professionals from Morris Consultancy Services Ltd who will provide feedback on the scope and progress |
|of the project. |
|Special Requirements |
|The post holder must be prepared to work outside normal working hours when required and must be willing to undertake further studies. |
|Background Information |
|The project is funded through the KTP scheme and by Morris Consultancy Services Limited. Knowledge Transfer Partnerships are collaborative|
|projects between a university and a company partner providing the opportunity to fast-track careers by benefiting from business based |
|training and personal and professional development, whilst managing a project within a company. |
|The post holder will be based primarily at Morris Consultancy Services Ltd offices. Contact with the supervisors will be maintained |
|through regular meetings in the workplace and visits to the University of Surrey. |
|The working hours and annual leave entitlement will be that of Morris Consultancy Services Ltd. |
|Working hours: 9.00 am to 5.30 pm Monday to Friday. |
|Annual leave entitlement: 28 days including public holidays. |
|For further information on KTP please visit: |
|surrey.ac.uk/business/services/ktp/associate/index.htm |
|.uk/graduate-opportunities |
Employees are expected to:
• Positively support equality of opportunity and equity of treatment to colleagues and students in accordance with the University of Surrey Equal Opportunities policy.
• Help maintain a safe working environment by:
- Attending training in Health and Safety requirements as necessary, both on appointment and as changes in duties and techniques demand
- Following local codes of safe working practices and the University of Surrey Health and Safety Policy
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