ROYAL AUSTRALIAN MINT



Job Description:Sales ManagerExecutive Level 1Sales, Marketing and Distribution BranchThe Sales, Marketing and Distribution Branch is responsible for development and delivery of the marketing program of the Mint, including development and design, marketing communications, tourism and education. The Branch is also responsible for management of the Mint sales program of collectable coins through both retail and wholesale operations. The numismatic sales program for the Mint is in excess of $30m annually. An experienced, determined professional is required to manage the numismatic sales program.Individual role within the TeamReporting to the General Manager Sales, Marketing and Distribution, under limited supervision:Grow the revenue base and associated gross margin of the Royal Australian Mint collectible coin business in Australia across all retail, ecommerce and wholesale channelsIn collaboration with the Design and Development Team, identify opportunities for new Royal Australian Mint product linesDevelop the wholesale network and where the opportunity exists, put in place programs to help support and grow this channelManage and measure the total customer experience for the Royal Australian Mint retail shopper across all channels, including physical shop, regional pop-up events, eShop, mail order and contact centreDevelop and maintain relationships with key customers and associated stakeholders;In association with the Marketing Communications Section, assist to develop programs and promotional activities that help to stimulate the growth in the customer base;Analyse and manipulate data from multiple sources to effectively measure and manage performance of the Sales program;Utilise CRM to understand customers behaviours and preferences in order to proactively sell to retail customers;Deliver detailed monthly reporting on performance and provide regular feedback on the state of the market and major influencing factorsIdentify opportunities for innovation and improved efficiencies and develop those opportunities with internal network managementSELECTION CRITERIAClassification:Executive Level 1Position No: 1010Branch:Sales, Marketing and DistributionTitle:Sales ManagerStrategic DirectionIn depth understanding of organisational objectives and align operational activities accordinglyConsider the ramifications of issues and longer-term impact of own work and work areaIdentify critical gaps that may impact on the organisationUndertake systematic analysis, exploring possibilities and innovative alternativesAchieves ResultsEstablish clear plans and timeframes for project implementation and completion, ensuring quality outcomes and on-time deliveryReview project performance and identify opportunities for continuous improvementGather and analyse information from diverse sources to provide a solutionShare information and assist others to adapt to a changing environmentEnsure information is captured, recorded and maintained within the appropriate systemsProductive working relationshipsBuild and sustain relationships with network of key people internally and externallyLead own team, identifying and addressing performance issues as they arise Treat people with respect and courtesy, recognising the needs of othersIncorporate different opinions and value diversity to enhance interactionsIdentify learning opportunities for others, and empower staff by delegating effectively Personal drive and integrityProvide impartial and forthright advice, upholding own position when challengedPromote organisational objectives through representation at various forumsPersist with, and focus on, achieving objectives even in difficult circumstances Adhere to Mint Values, Code of Conduct and promote security and WHS guidelinesEvaluate and take responsibility for own and team performance recognising the impact on othersIdentify risk, undertake risk assessments and manage risks accordinglyCommunicationsInfluence negotiations confidently in a clear and concise mannerListen carefully to others and clarify issues to ensure understandingIdentify and convey information to engage stakeholdersPrepare and deliver written material to a high standard Knowledge, Skills and ExperienceProven track record of success in sales and/or business development, managing a salesportfolio of $20m+Demonstrated leadership and management experienceExpertise in stakeholder management, particularly client relationship managementExperience in developing business strategy, with a revenue generation focusDemonstrated experience in and commitment to the provision of superior customer service ................
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