ECommerce Logistics - Nagel

ECOMMERCE LOGISTICS AT A GLANCE Tailored, end-to-end solutions ? from order processing and

inventory management to order fulfilment and returns handling Dedicated or shared user warehousing and distribution facilities Reliable, fast and precise order picking techniques Optimised and tailored packaging design Comprehensive integration with local and international carriers Global network of multimodal transport services Culture of continuous improvement that is part of Kuehne + Nagel's DNA

ECOMMERCE LOGISTICS BENEFITS INCLUDE Meet and exceed your end consumers' expectations with our in-depth expertise and specialised logistics fulfilment skills Enhance your operational excellence thanks to our proven in-house IT platform and strong partnerships with trusted technology partners Create a uniform brand experience, improve customer satisfaction and foster loyalty with simplified ordering processes Optimise costs by reducing material usage, weight and volume with our innovative packaging solutions Improve returns and claims management through enhanced transparency of inventory

kuehne-

Sgi MV-MP/as-CL-20160401

eCommerce Logistics Fulfilment that delivers the difference.

Focusing on intelligent fulfilment

Kuehne + Nagel uses its proven eCommerce expertise to develop end-to-end solutions that help increase sales and foster customer loyalty.

With physical and digital commerce converging, consumers now expect seamless, omnichannel shopping experiences. Changing business landscapes, new regulations and market volatility present considerable challenges to companies. Kuehne + Nagel's specific eCommerce expertise is here to help you overcome these challenges.

We treat your daily business challenges as our own. Powered by enhanced monitoring and supervision, our motivated teams drive visibility, efficiency and competitive advantage right across your supply chain. And we leverage our genuine understanding of brands to develop innovative solutions that support your goals and long-term strategies.

Through our collaborations with leading technology partners, we provide innovative, scalable solutions that improve your operational performance and help you expand into new markets. Our expertise is supported by an unrivalled international network of dedicated or shared warehousing facilities placed at strategic locations throughout the world.

ECOMMERCE LOGISTICS SOLUTIONS Fast and cohesive supply chain solutions that let you react flexibly and precisely to your customers' wishes ? ensuring a fulfilling omnichannel experience.

Order management and dynamic order allocation

Orders

Orders

Products Suppliers

Procurement

Products

Inbound

Inventory

Picking & packing

Orders

Claims & reverse

Returns

Carrier management Orders

Webshop

Orders Customers

Returns

Call centre management

Returns

Returns

Dispositioning

Core services Optional services

A COMPREHENSIVE RANGE OF SPECIALISED LOGISTICS PROCESSES AND OPERATIONS INCLUDING:

Advanced pick wave planning, forecasting tools and

Culture of continuous improvement

flexible solutions to cover volume spikes

Implementation philosophy that minimises

Dedicated or shared warehousing facilities

risk and provides the best possible solutions

Fast and reliable order processing techniques

Strong partnerships with leading global

Global network of multimodal transport

technology providers

services and solutions for evolving customer needs

Optimised packaging design

Committed to driving your business forward

As your partner, we use our experience, innovative thinking and state-of-the-art technologies to enhance your speed, accuracy and operational excellence.

Kuehne + Nagel builds strong, solid partnerships based on trust, engagement and a culture of continuous improvement. Our technology-enabled strategies deploy best-practice solutions to meet the ever-changing demands of your customers.

PROCUREMENT & DYNAMIC ORDER ALLOCATION Purchasing of consumables on customer's behalf

Allocation of orders to appropriate fulfilment centre Coordination and execution of supply chain processes

INBOUND & STOCK AND INVENTORY MANAGEMENT Receiving, checking and storage of stock items Planning and balancing of client stock levels via inventory checks and real-time visibility of order levels

FRONT END SERVICES Webshop design and hosting Payment verification and fraud prevention Managing the customer journey

ORDER PROCESSING Receipt of orders into warehouse management system Order preparation and dispatch to end consumer Personalisation and customisation services

CARRIER MANAGEMENT Dynamic carrier selection and seamless integration

with a wide variety of parcel carrier networks worldwide Electronic interfaces that reduce manual data entry

CLAIMS, REVERSE MANAGEMENT & DISPOSITIONING Returns management & reconciliation with original order

Grading of customer returns and disposition routing Repair and rework services

END-TO-END, ECOMMERCE LOGISTICS AND FULFILMENT SOLUTIONS THAT DELIVER RESULTS Kuehne + Nagel uses its expertise to develop reliable and flexible fulfilment services that meet the highest standards of speed, quality and accuracy ? and cater to the needs of your customers around the world.

Kuehne + Nagel Contract Logistics reach around the world

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