HP OfficeJet Pro 9010 series User Guide – ENWW - Etilize

User Guide

HP OfficeJet Pro 9010

HP company notices THE INFORMATION CONTAINED HEREIN IS SUBJECT TO CHANGE WITHOUT NOTICE. ALL RIGHTS RESERVED. REPRODUCTION, ADAPTATION, OR TRANSLATION OF THIS MATERIAL IS PROHIBITED WITHOUT PRIOR WRITTEN PERMISSION OF HP, EXCEPT AS ALLOWED UNDER THE COPYRIGHT LAWS. THE ONLY WARRANTIES FOR HP PRODUCTS AND SERVICES ARE SET FORTH IN THE EXPRESS WARRANTY STATEMENTS ACCOMPANYING SUCH PRODUCTS AND SERVICES. NOTHING HEREIN SHOULD BE CONSTRUED AS CONSTITUTING AN ADDITIONAL WARRANTY. HP SHALL NOT BE LIABLE FOR TECHNICAL OR EDITORIAL ERRORS OR OMISSIONS CONTAINED HEREIN. ? Copyright 2019 HP Development Company, L.P. Microsoft and Windows are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries. Mac, OS X, macOS, and AirPrint are trademarks of Apple Inc., registered in the U.S. and other countries. ENERGY STAR and the ENERGY STAR mark are registered trademarks owned by the U.S. Environmental Protection Agency. Android and Chromebook are trademarks of Google LLC. Amazon and Kindle are trademarks of , Inc. or its affiliates. iOS is a trademark or registered trademark of Cisco in the U.S. and other countries and is used under license. Safety information

Always follow basic safety precautions when using this product to reduce risk of injury from fire or electric shock. - Read and understand all instructions in the documentation that comes with the printer. - Observe all warnings and instructions marked on the product. - Unplug this product from wall outlets before cleaning. - Do not install or use this product near water, or when you are wet. - Install the product securely on a stable surface. - Install the product in a protected location where no one can step on or trip over the line cord, and the line cord cannot be damaged. - If the product does not operate normally, see Solve a problem. - There are no user-serviceable parts inside. Refer servicing to qualified service personnel.

Table of contents

1 Get started .................................................................................................................................................... 1 Accessibility ............................................................................................................................................................ 2 HP EcoSolutions (HP and the Environment) .......................................................................................................... 3 Understand the printer parts ................................................................................................................................. 6 Use the printer control panel ................................................................................................................................. 9 HP Digital Solutions ............................................................................................................................................. 13 Paper basics ......................................................................................................................................................... 20 Load paper ........................................................................................................................................................... 23 Load an original on the scanner glass ................................................................................................................. 34 Load an original in the document feeder ............................................................................................................ 36 Update the printer ............................................................................................................................................... 37 Open the HP printer software (Windows) ............................................................................................................ 38 Use the HP Smart app to print, scan, and troubleshoot from an iOS, Android, or Windows 10 device ............. 39 Turn the printer off .............................................................................................................................................. 40

2 Print ........................................................................................................................................................... 41 Print using a computer ........................................................................................................................................ 42 Print using the HP Smart app .............................................................................................................................. 48 Print with mobile devices .................................................................................................................................... 49 Tips for successful printing ................................................................................................................................. 50

3 Copy and scan .............................................................................................................................................. 52 Copy ..................................................................................................................................................................... 53 Scan ...................................................................................................................................................................... 54 Tips for copy and scan success ............................................................................................................................ 65

4 Fax ............................................................................................................................................................. 66 Send a fax ............................................................................................................................................................ 67 Receive a fax ........................................................................................................................................................ 72 Set up phone book contacts ................................................................................................................................ 77 Change fax settings ............................................................................................................................................. 80

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Fax and digital phone services ............................................................................................................................ 84 Fax on Voice over Internet Protocol .................................................................................................................... 85 Use reports .......................................................................................................................................................... 86 Additional fax setup ............................................................................................................................................ 90

5 Web Services ............................................................................................................................................. 114 What are Web Services? ..................................................................................................................................... 115 Set up Web Services .......................................................................................................................................... 116 Use Web Services ............................................................................................................................................... 118 Remove Web Services ........................................................................................................................................ 120

6 Work with cartridges .................................................................................................................................. 121 Information on cartridges and the printhead ................................................................................................... 122 Some color ink is used even when printing with black cartridge only ............................................................. 123 Check the estimated ink levels .......................................................................................................................... 124 Replace the cartridges ....................................................................................................................................... 125 Order cartridges ................................................................................................................................................. 128 Store printing supplies ...................................................................................................................................... 129 Anonymous usage information storage ........................................................................................................... 130 Cartridge warranty information ........................................................................................................................ 131

7 Network setup ........................................................................................................................................... 132 Set up the printer for wireless communication ................................................................................................ 133 Change network settings .................................................................................................................................. 137 Use Wi-Fi Direct ................................................................................................................................................. 139

8 Printer management tools .......................................................................................................................... 142 Toolbox (Windows) ............................................................................................................................................ 143 Embedded web server ....................................................................................................................................... 144

9 Solve a problem ......................................................................................................................................... 147 Get help with HP online troubleshooting .......................................................................................................... 148 Get help from the printer control panel ............................................................................................................ 149 Get help from the HP Smart app ....................................................................................................................... 150 Get help in this guide ......................................................................................................................................... 151 Understand printer reports ............................................................................................................................... 177 Solve problems using Web Services .................................................................................................................. 179 Maintain the printer ........................................................................................................................................... 180 Restore original factory defaults and settings ................................................................................................. 184 HP support ......................................................................................................................................................... 186

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10 Technical information .............................................................................................................................. 187 Specifications ..................................................................................................................................................... 188 Regulatory notices ............................................................................................................................................. 191 Environmental product stewardship program .................................................................................................. 199

Index ........................................................................................................................................................... 207

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