JOB DESCRIPTION - Wine & Spirit Education Trust



JOB DESCRIPTION Job Title:Assistant ManagerResponsible to:Assessments Manager, WSET AwardsResponsible for:Level 1 Assessment AssistantLevel 1 Assessment Support AssistantLevel 2 Assessment Assistants x2Level 2 Assessment Support Assistant The Wine & Spirit Education Trust (WSET) is a registered charity which provides market-leading qualifications in wines, spirits and sake in 18 languages. Our qualifications are offered via a network of 678 centres (Approved Programme Providers) in 73 countries. WSET Awards is the awarding body division of the Wine & Spirit Education Trust, responsible for the design, content and administration of WSET qualifications.Overall ResponsibilitySubject to the instructions of the Assessments Manager, to ensure the accurate and timely processing of examination orders and the issue of candidate results for WSET Level 1 and Level 2 qualifications with maximum efficiency in terms of customer service, quality and quantity of output.Key Result AreasAssessment Administration and ProcessingManage the processing of Level 1 and Level 2 examination orders and dispatch of assessments to Examination Centres in accordance with agreed targets and WSET Awards policies and procedures.Ensure the accurate and timely processing of completed assessments on return from Examination Centres and the issue of results for Level 1 and Level 2 in accordance with agreed targets and WSET Awards policies and procedures.Assist with Level 3 and Level 4 assessment processing as required, supporting the Assessments Manager in all aspects of qualification administration.In collaboration with the Assessments Manager, develop and manage systems to assure continuing compliance with WSET policies and customer service targets.Produce management information reports for Level 1 and Level 2 qualifications as required.Customer EnquiriesAnswer enquiries from internal and external customers promptly and professionally and/or ensure they are actioned by the appropriate team member.Liaise with the APP Administration, Qualifications and Business Development Teams as necessary to ensure best practice in the delivery of assessments for WSET qualifications.Other ActivitiesAs required by the Director of WSET Awards, contribute to the successful operation of the division overall and support other members of the division, participating in the Presentation of Scholarships, trade fairs and other PR opportunities.Contribute to the division’s awareness of its market and the needs of its customer base by actively seeking feedback from interested parties and ensuring views are recorded and fed into the relevant planning and review cycles.Skills and CompetenciesTeam management experienceGeneral office and administration skillsGeneral IT skills (Microsoft Outlook, Word and Excel)Access database experience to intermediate level - including ability to handle simple queriesExperience of working in the awarding organisation/education administration sector highly desirablePersonal AttributesWell-organised with meticulous attention to detailNumerate Sound planner who anticipates issues, prioritises and can work to deadlinesExcellent team worker with first-rate communication skills Honest with the ability to declare and correct errorsHigh level of integrity to work with confidential information Maturity and authority to maintain WSET criteria and standards when working with customersSalary + Benefits: Salary commensurate with experienceContact InformationJackie Rawlings, Assessments Manager (jrawlings@wset.co.uk)Closing Date: Friday 3 February 2017 ................
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