Sample RFP for Learning Management System

[Pages:56]Sample RFP for Learning Management System

May 2010

Saba | 2400 Bridge Parkway | Redwood Shores | CA 94065-1166 | USA |

Sample Requirements for a Learning Management Solution

Table of Contents

1. Objectives .................................................................................................................................................. 4 2. Company Profile ........................................................................................................................................ 4 3. LMS Functional Requirements .................................................................................................................. 6

3.1. General............................................................................................................................................... 6 3.2. User Access ....................................................................................................................................... 7 3.3. Classroom and Curriculum Management........................................................................................... 8 3.4. Blended Learning ............................................................................................................................. 12 3.5. Resource Management and Inventory Management....................................................................... 12 3.6. Course Registration and Notifications.............................................................................................. 13 3.7. Course Delivery ................................................................................................................................ 15 3.8. Instructor Tools................................................................................................................................. 16 3.9. Content Standards ........................................................................................................................... 16 3.10. Course Evaluations and Assessments............................................................................................. 18 3.11. Virtual Classrooms ........................................................................................................................... 21 3.12. Certification Management ................................................................................................................ 22 3.13. On-the-Job Training ......................................................................................................................... 23 3.14. Continuing Education ....................................................................................................................... 24 3.15. Pricing and Payment ........................................................................................................................ 24 3.16. Marketing and For-Profit Training .................................................................................................... 24 3.17. Reporting .......................................................................................................................................... 25 4. Content Authoring and Management Functional Requirements ............................................................. 27 4.1. Content Authoring ............................................................................................................................ 27 4.2. Content Management....................................................................................................................... 28 5. Social Learning Functional Requirements ............................................................................................... 30 5.1. Social Learning/Collaboration .......................................................................................................... 30 6. Unified People Management Functional Requirements .......................................................................... 32 6.1. Person Profile ................................................................................................................................... 32 6.2. Unified People Management Solution.............................................................................................. 33 7. Career and Competency Management Functional Requirements .......................................................... 34 7.1. Career Management and Development ........................................................................................... 34 7.2. Competency Management ............................................................................................................... 36 8. Architecture and Configuration Options................................................................................................... 39 9. Architecture and System Requirements (Behind-the-Firewall)................................................................ 42 10. OnDemand Environment ......................................................................................................................... 43

Saba | 2400 Bridge Parkway | Redwood Shores | CA 94065-1166 | USA |

Sample Requirements for a Learning Management Solution

11. Security .................................................................................................................................................... 46 12. Accessibility ............................................................................................................................................. 48 13. Implementation Services ......................................................................................................................... 49 14. Support Requirements ............................................................................................................................. 51 15. Training Requirements............................................................................................................................. 52 16. Quality Assurance and Industry Standards ............................................................................................. 54 17. References............................................................................................................................................... 55 18. Pricing, Terms, and Conditions................................................................................................................ 56

Saba | 2400 Bridge Parkway | Redwood Shores | CA 94065-1166 | USA |

Sample Requirements for a Learning Management Solution

1. Objectives

Top-performing organizations recognize that people are their most important asset. They are implementing people management solutions in order to drive higher productivity, retain their best performers, mobilize their workforces in support of the most important strategic goals, and improve their ability to respond to rapidly changing environments. Learning management is an important function within people management; it enables an organization to take a strategic approach to building the skills needed for successful operations and to connect people to expertise. This RFP template provides requirements for implementing a global learning management solution for formal and informal learning such as collaboration, social networking, etc.

2. Company Profile

Please provide a brief description of your company's history.

How many offices do you have worldwide? Please provide information on each office, including location and services provided.

What distinguishes your company and its offerings from others available in the market?

Please provide an overview of the products your company offers. Please indicate if any of the products offered in your solution are provided to you from a third party (i.e., are nonnative to your core product code) and briefly describe the level of integration between your core technology and third-party add-ons.

Please describe your experience implementing enterprise learning solutions globally.

Provide a brief description of your company's financial and overall stability. Include most recent audited annual report.

Please describe your company's vision for the future. What are you currently doing to achieve that vision?

Saba | 2400 Bridge Parkway | Redwood Shores | CA 94065-1166 | USA |

Sample Requirements for a Learning Management Solution

Provide a brief description of the analyst ratings or feedback your solution has received. Has your company assumed a thought leadership role in the learning market? Does your management team participate in industry forums? What partnerships do you have with technology vendors? What partnerships do you have with e-learning content providers? What makes your system superior to others in terms of its technology platform (open standards-based, system architecture, scalability, security model, data models)? What deployment options do you offer? Do you offer strategic services (such as change management, job role modeling, competency model definition, governance or process modeling) to help ensure my new processes and solution are successful?

Saba | 2400 Bridge Parkway | Redwood Shores | CA 94065-1166 | USA |

Sample Requirements for a Learning Management Solution

3. LMS Functional Requirements

Please use the following legend to indicate compliance with the requirement: 1 = Out-of-the-box 2 = Standard tailoring (i.e., no code rewrite or programming) 3 = Customization required 4 = Partner 5 = Future release 6 = Not available

Number

LMS Requirement

3.1. 1.

2.

3.

4. 5.

6. 7. 8.

General

Describe your ability to integrate with industrystandard email and scheduling applications.

Is the system modular, allowing deployment of only the required functionality for phase one?

Can the system provide a different look and feel for each department where it is deployed?

Does the system support different business rules for each department?

Can both students and administrators access the system through a Web browser?

Does the system support multiple time zones?

Does the system support the use of single signon?

Does the system provide online help?

Compliance

Vendor Response

Saba | 2400 Bridge Parkway | Redwood Shores | CA 94065-1166 | USA |

Sample Requirements for a Learning Management Solution

Number LMS Requirement

3.2. 1. 2. 3. 4.

5. 6.

7. 8. 9.

User Access

Does the system allow users to process selfregistration?

Can users use selfservice to retrieve a lost password?

Does the system provide a personalized learning plan?

How does the system make it easy for users to register for learning that's already assigned to them?

Does the system include an intuitive search experience?

Is the search function a full-text search engine, or does it only search course titles and keywords?

Do users have multiple ways to find knowledge they need?

Does the system provide the user with access to his/her own training transcript?

Can the user add training to his/her own transcript (e.g., for outside education completed)?

Compliance

Vendor Response

Saba | 2400 Bridge Parkway | Redwood Shores | CA 94065-1166 | USA |

Sample Requirements for a Learning Management Solution

10.

Does the system

provide the ability for

users to add "ad hoc"

training events

through self-service

and have them

approved by their

manager?

11.

Can users submit

requests for learning

that isn't available in

the catalog?

12.

Explain how the user

interface can be

modified.

13.

Are there any

limitations on the

number of custom or

unique fields?

Number LMS Requirement Compliance

3.3. 1. 2.

3.

Classroom and Curriculum Management

Describe how a curriculum is developed and managed within the system.

Can administrators add, update, reschedule, and remove courses quickly without requiring support from the IT organization?

Does the system provide access to and track completion/test results for all courses: classroom, online, instructor-led, and e-learning?

Vendor Response

Saba | 2400 Bridge Parkway | Redwood Shores | CA 94065-1166 | USA |

 ................
................

In order to avoid copyright disputes, this page is only a partial summary.

Google Online Preview   Download