Effective Communication in the Workplace - Texas Department of Criminal ...
Effective Communication in the Workplace
How well do you communicate????
Objectives
Identify three types of communication Examine barriers to effective communication Discuss three dimensions to any communication Explain the importance of listening in the
communication process
Communication
The act of transferring information from one place to another through verbal, nonverbal, or written means.
Verbal Communication
Everything we say has at least 3 messages:
What we said What we meant What the other person understood
Non-verbal Communication
Facial expressions Gestures displayed through body language Eye contact/gaze
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