Effective Communication in the Workplace - Texas Department of Criminal ...

Effective Communication in the Workplace

How well do you communicate????

Objectives

Identify three types of communication Examine barriers to effective communication Discuss three dimensions to any communication Explain the importance of listening in the

communication process

Communication

The act of transferring information from one place to another through verbal, nonverbal, or written means.

Verbal Communication

Everything we say has at least 3 messages:

What we said What we meant What the other person understood

Non-verbal Communication

Facial expressions Gestures displayed through body language Eye contact/gaze

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