EFFECTIVE COMMUNICATION IN THE WORKPLACE
CSI-PCD-003 v.02
EFFECTIVE COMMUNICATION IN THE WORKPLACE
Lucina Flor Burns-Ramos Director III, CSC
PAGBA 2019 4th Quarter Seminar November 6-9, 2019
Bohol Tropics Resort, Tagbilaran City
COMMUNICATION IS . . .
? the transfer and sharing of meaning ? not merely the transmission of message ? not mere information ? a human process.
CSI. Shaping the Servant-Hero towards Public Service Excellence.
PAGBA 2019 4th Quarter Seminar November 6-9, 2019
Bohol Tropics Resort, Tagbilaran City
COMMUNICATION
CSI. Shaping the Servant-Hero towards Public Service Excellence.
PAGBA 2019 4th Quarter Seminar November 6-9, 2019
Bohol Tropics Resort, Tagbilaran City
Methods of Communication: 1. Oral 2. Written 3. Non-verbal 4. Visual
CSI. Shaping the Servant-Hero towards Public Service Excellence.
PAGBA 2019 4th Quarter Seminar November 6-9, 2019
Bohol Tropics Resort, Tagbilaran City
COMMUNICATION PROCESS
Encoding
P L A N N Sender/ I Encoder N G
Feedforward
Receiving Decoding R
E
Message/
S
Medium
P
Receiver/
O
Decoder
N
S
E
Feedback
CSI. Shaping the Servant-Hero towards Public Service Excellence.
PAGBA 2019 4th Quarter Seminar November 6-9, 2019
Bohol Tropics Resort, Tagbilaran City
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