EFFECTIVE COMMUNICATION IN THE WORKPLACE

CSI-PCD-003 v.02

EFFECTIVE COMMUNICATION IN THE WORKPLACE

Lucina Flor Burns-Ramos Director III, CSC

PAGBA 2019 4th Quarter Seminar November 6-9, 2019

Bohol Tropics Resort, Tagbilaran City

COMMUNICATION IS . . .

? the transfer and sharing of meaning ? not merely the transmission of message ? not mere information ? a human process.

CSI. Shaping the Servant-Hero towards Public Service Excellence.

PAGBA 2019 4th Quarter Seminar November 6-9, 2019

Bohol Tropics Resort, Tagbilaran City

COMMUNICATION

CSI. Shaping the Servant-Hero towards Public Service Excellence.

PAGBA 2019 4th Quarter Seminar November 6-9, 2019

Bohol Tropics Resort, Tagbilaran City

Methods of Communication: 1. Oral 2. Written 3. Non-verbal 4. Visual

CSI. Shaping the Servant-Hero towards Public Service Excellence.

PAGBA 2019 4th Quarter Seminar November 6-9, 2019

Bohol Tropics Resort, Tagbilaran City

COMMUNICATION PROCESS

Encoding

P L A N N Sender/ I Encoder N G

Feedforward

Receiving Decoding R

E

Message/

S

Medium

P

Receiver/

O

Decoder

N

S

E

Feedback

CSI. Shaping the Servant-Hero towards Public Service Excellence.

PAGBA 2019 4th Quarter Seminar November 6-9, 2019

Bohol Tropics Resort, Tagbilaran City

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