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Business Email Etiquette

Dragos V. Iliescu

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Drago V. Iliescu

Business Email Etiquette

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Business Email Etiquette 1st edition ? 2014 Drago V. Iliescu & ISBN 978-87-403-0734-4

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Business Email Etiquette

Contents

Preface

About the Author

1

General Information

1.1

A Brief History of Email

1.2

Email Today

1.3

How Email Works

1.4

Why Email is Popular

1.5

Defining Etiquette

1.6

Understanding Email Etiquette

2

Email Form

2.1

Email Address Local Parts

2.2

Subject

2.3

Salutations and Closings

2.4

Font

Contents

7

8

9 9 10 11 12 14 15

16 16 19 21 23

the

of th +

- ste - c

+

in + + ity

Be a part of the equation.

RMB Graduate Programme applications are now open. Visit rmb.co.za to submit your CV before the 23rd of August 2013.

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Business Email Etiquette

2.5

Paragraph Spacing

2.6

Signature

3

Email Content

3.1

Writing Style

3.2

Tone and Punctuation

3.3

Enumerations

3.4

Emoticons

3.5

Attachments

4

Replying to Emails

4.1

Reply, Reply All and Forward

4.2

Response Time

4.3

Auto-Replies

4.4

Sent From Mobile

5

Specific Situations

5.1

Emailing Customers

5.2

Emailing colleagues

5.3

Emailing suppliers

The next step for top-performing graduates

Contents

25 25

27 27 28 29 30 31

32 32 32 32 33

34 34 35 35

Masters in Management

Designed for high-achieving graduates across all disciplines, London Business School's Masters in Management provides specific and tangible foundations for a successful career in business.

This 12-month, full-time programme is a business qualification with impact. In 2010, our MiM employment rate was 95% within 3 months of graduation*; the majority of graduates choosing to work in consulting or financial services.

As well as a renowned qualification from a world-class business school, you also gain access to the School's network of more than 34,000 global alumni ? a community that offers support and opportunities throughout your career.

For more information visit london.edu/mm, email mim@london.edu or give us a call on +44 (0)20 7000 7573.

* Figures taken from London Business School's Masters in Management 2010 employment report

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