SMB On-Demand CRM Comparison Guide
SMB On-Demand CRM Comparison Guide
January 2012
?
?
Overview
? ?
Vendor
Avidian Technologies
Maximizer Software
Product
Target Environment SMB Team/Department
Prophet CRM
Yes
Yes
OnDemand
Premium Edition
Maximizer CRM Yes
Yes
Live
Basic Pricing $19.95 per month
How To Buy Direct, Resellers
$49.00 per user/month 1 to 4 users; $39.00 Direct, Resellers, VARs per user/month 5 users or more.
Microsoft
Dynamics CRM Yes Online
Yes
Starts at $44.00 per user/month
Direct
NetSuite
CRM+
Yes
Yes
$129.00 per user/month
Direct, Resellers, VARs, Integrators
Oracle
CRM on Demand Yes
Yes
$95.00 single user/month Standard Edition Direct
Sage Software Yes
Yes
Starts at $69.00 per user/month
Direct
SalesBoom SalesForce
On Demand CRM Yes
SalesForce
Yes
SAP
Business
Yes
ByDesign
SugarCRM
Sugar CRM
Yes
Zoho
Zoho CRM
Yes
INP = Information not provided
Yes
Starts at $45.00 per user/month; $240 per Direct, Resellers, VARs,
year Team Edition
Integrators
Yes
$15.00 per user/month Group Edition Sales Direct
Cloud; $65.00 per user/month Professional
Edition Service Cloud
Yes
$149.00 per user per month; minimum 10
Direct, Resellers, VARs,
users
Integrators
Yes
$360.00 per user/year Professional Edition Direct, Resellers, VARs,
for SMBs and Teams
Integrators
Yes
Free for 3 users; $12.00 per user/month
Direct, Resellers, VARs,
Professional Edition
Integrators
Year Founded Financials
Partner Eco System
2002
Privately held
Customer base of 12,000+ companies worldwide
1995
Privately held
Worldwide offices and business partners; 120,000+ global customers
1975 1998 1982
NASDAQ: MSFT
NYSE: N
NASDAQ: ORCL
Global partner network; Technology partners include majority of major hardware companies.
Global partner network; over 10,000 organizations use their cloud application suite.
345,000+ customers and partners worldwide.
1982
Parent: Sage Group plc
28,000 global business partners; over 6.3 million users worldwide
2002 1999
Private NYSE: CRM
Over 95,000 subscribers and 5,800 customers in over 158 countries.
100,000+ global customers
1972 2004 1996
NYSE: SAP Privately held Privately held
1,200 global channel partners; 2,400 global business partners
Over 7,000 global customers; Global partner network
40,000 customers worldwide
Comparison Guide | SMB On-Demand CRM
Ziff Davis, Inc. ?2012
2
Features
? ?
Vendor
Product
Current Version Basic Functions
Avidian
Prophet CRM
INP
Technologies OnDemand
Premium Edition
Maximizer Software
Maximizer CRM Live 2011
Sales, Marketing, Service Sales, Marketing, Service, Workflow
Microsoft NetSuite
Dynamics CRM Online
2011
CRM+
INP
Sales, Service, Marketing, Workflow, System customization, offline synchronization
Sales, Marketing
Oracle
CRM on Demand 19
Sage Software
7.0
SalesBoom
On Demand CRM 8
Sales, Marketing, Service Sales, Marketing, Service Sales, Marketing, Service
SalesForce
Salesforce
INP
SAP
Business ByDesign INP
SugarCRM
Sugar CRM
6
Zoho
Zoho CRM
INP
INP = Information not provided
Sales, Marketing with Sales Cloud; Customer service with Service Cloud
Sales, Marketing, Service
Sales, Marketing, Service, Workflow
Sales, Marketing, Service, Reporting, Inventory management
ADVANCED FEATURES - Sales Contact management, Lead management, Quotes
ADVANCED FEATURES - Marketing
Customer Service/Support
Campaign management, Email marketing, Marketing Customer activity management reporting
Contact management, Lead management, Lead qualification, Sales forecasting, Quotes, Sales analytics, Territory management, Account management, Opportunity management, Sales collaboration
Quotes, Pipeline management, Sales analytics, Territory management, Account management
Campaign management, Email marketing, Response tracking, Marketing analytics, Marketing reporting, Online forms capabilities, Campaign ROI, Market segmentation
Campaign management, Email marketing, Response tracking, Marketing reporting, Campaign tracking, Target customer/group
Case management, Workflow automation, Analytics, Reporting
Case management, Customer activity management, Activity scheduling
Lead management, Sales forecasting, Quotes, Territory Campaign management, Email marketing, Response INP
management
tracking, Marketing analytics, Marketing reporting,
Online forms capabilities, Lead assignment, Target
customer/group
Contact management, Lead management, Sales forecasting, Sales analytics, Account management, Opportunity management, Sales collaboration
Campaign management, Email marketing, Response tracking, Lead assignment
Warranty management, Service management, Call center/CTI integration
Sales forecasting, Quotes, Sales analytics, Territory management, Account management
Campaign management, Email marketing, Campaign tracking, Outbound call management
Case management, Service management, Analytics, Reporting, Customer data access
Contact management, Lead management, Sales forecasting, Quotes, Revenue forecasts, Account management, Commission management, Opportunity management
Campaign management, Email marketing, Event management, Response tracking
Case management, Workflow automation, Service management, Activity scheduling, Analytics, Reporting, Call center/CTI integration
Contact management, Lead management, Lead qualification, Sales forecasting, Quotes, Sales analytics, Territory management, Account management, Opportunity management
Campaign management, Email marketing, Response tracking, Marketing analytics, Marketing reporting, Online lead capture, Campaign tracking, Lead assignment
Case management, Workflow automation, Activity scheduling, Analytics, Call center/CTI integration
Contact management, Lead management, Lead qualification, Sales forecasting, Quotes, Pipeline management, Sales analytics, Account management, Opportunity management
Campaign management, Response tracking, Marketing analytics, Campaign tracking, Lead assignment, Target customer/group, Market segmentation
Case management, Customer activity management, Analytics, Customer data access
Lead management, Sales forecasting, Quotes, Account Campaign management management, Opportunity management
Case management, Workflow automation
Contact management, Lead management, Sales forecasting, Quotes, Account management
Campaign design, Campaign management, Response tracking, Online lead capture, Online forms capabilities, Campaign ROI, Lead assignment
Case management, Customer activity management, Customer data access
Comparison Guide | SMB On-Demand CRM
Ziff Davis, Inc. ?2012
3
Enterprise On-Demand CRM Comparison Guide
January 2012
?
?
Overview
? ?
Vendor Aplicor
Product Online CRM
Target Environment(s) Small Enterprise
No
Mid-market Enterprise
Yes
Large Enterprise Yes
Avidian Technologies
Maximizer Software
Microsoft
NetSuite
Prophet CRM Yes OnDemand Enterprise
Maximizer CRM Yes Live
Dynamics CRM Yes Online
CRM+
Yes
Yes
Yes
Yes
No
Yes
Yes
Yes
Yes
Oracle
CRM on
Yes
Demand
RightNow Technologies
Sage Software
RightNow CX No Yes
SalesBoom SalesForce
On Demand
Yes
CRM Enterprise
Edition
SalesForce
Yes
Enterprise
Edition
SAP SugarCRM
Business
Yes
ByDesign
Sugar CRM
Yes
Yes
Yes
No
Yes
Yes
Yes
Yes
No
Yes
Yes
Yes
No
Yes
Yes
Zoho
Zoho CRM
Yes
INP = Information not provided
Yes
No
Basic Pricing From $89.00 per user/month
How To Buy
Year Founded Financials
Direct, Resellers, INP VARs, Integrators
Private
Partner Eco System
Global clients in over 60 countries; channel partners
$49.00 per user/month
Direct, Resellers
2002
Privately held
Customer base of 12,000+ companies worldwide
Contact vendor
Direct, Resellers, VARs
1995
Starts at $44.00 per user/month; Enterprise agreement volume licensing available.
$129.00 per user/month
Direct, Resellers, VARs, Integrators
Direct, Resellers, VARs, Integrators
1975 1998
$130 per month for single-user Enterprise edition; starts at $75 per user per month for multiple users. $110 per user/month
Starts at $69.00 per user/month
Direct, Resellers, VARs, Integrators
1982
Direct, Resellers, VARs, Integrators
Direct
1997 1982
$95.00 per user/month
Direct, Resellers, VARs, Integrators
2002
Privately held NASDAQ: MSFT NYSE: N NASDAQ: ORCL
Worldwide offices and business partners; 120,000+ global customers
Global partner network; Technology partners include majority of major hardware companies.
Global partner network; over 10,000 organizations use their cloud application suite.
345,000+ customers and partners worldwide.
NASDAQ: RNOW
2,000 global customers
Parent: Sage Group plc Private
28,000 global business partners; over 6.3 million users worldwide
Over 95,000 subscribers and 5,800 customers in over 158 countries.
Enterprise $125.00 per user/month; unlimited $250.00 per user/month; Integrated service features priced separately.
$149.00 per user per month; minimum 10 users
Sugar Corporate $540 per user/Year; Sugar Enterprise $720 per user/YEAR; Sugar Ultimate $1,200 per user/YEAR
$25.00 per user/month for Enterprise Edition
Direct
Direct, Resellers, VARs, Integrators Direct, Resellers, VARs, Integrators
Direct, Resellers, VARs, Integrators
1999
1972 2004 1996
NYSE: CRM
NYSE: SAP Privately held Privately held
100,000+ global customers
1,200 global channel partners; 2,400 global business partners Over 7,000 global customers; Global partner network
40,000 customers worldwide
Comparison Guide | Enterprise On-Demand CRM
Ziff Davis, Inc. ?2012
2
Features
? ?
Vendor Aplicor
Product Online CRM
Current Version Sales Functions
Marketing Functions
7.0
Contact management, Lead management, Sales forecasting,
Campaign management, Response tracking, Campaign ROI
Sales analytics, Account management, Opportunity management
Avidian
Prophet CRM
INP
Technologies OnDemand
Enterprise
Maximizer Software
Maximizer CRM Live 2011
Microsoft
Dynamics CRM Online
2011
Contact management, Lead management, Quotes
Campaign management, Email marketing, Marketing reporting
Contact management, Lead management, Lead qualification, Sales forecasting, Quotes, Sales analytics, Territory management, Account management, Opportunity management, Sales collaboration
Quotes, Pipeline management, Sales analytics, Territory management, Account management
Campaign management, Email marketing, Response tracking, Marketing analytics, Marketing reporting, Online forms capabilities, Campaign ROI, Market segmentation
Campaign management, Email marketing, Response tracking, Marketing reporting, Campaign tracking, Target customer/group
Customer Service/Support Functions Customer data access
Customer activity management
Case management, Workflow automation, Analytics, Reporting
Case management, Customer activity management, Activity scheduling
NetSuite
CRM+
INP
Oracle
CRM on Demand 19
RightNow
RightNow CX
INP
Technologies
Sage Software
7.0
SalesBoom
On Demand CRM 8 Enterprise Edition
SalesForce
Salesforce
INP
Enterprise Edition
INP = Information not provided
Lead management, Sales forecasting, Quotes, Territory management
Campaign management, Email marketing, Response tracking, Marketing analytics, Marketing reporting, Online forms capabilities, Lead assignment, Target customer/group
Contact management, Lead management, Sales forecasting, Sales analytics, Account management, Opportunity management, Sales collaboration
Campaign management, Email marketing, Response tracking, Lead assignment
Contact management, Sales analytics, Account management, Opportunity management
Email marketing, Response tracking, Campaign ROI, Campaign tracking, Outbound call management
INP
Warranty management, Service management, Call center/CTI integration Analytics, Reporting, Customer data access
Sales forecasting, Quotes, Sales analytics, Territory management, Campaign management, Email marketing, Campaign tracking, Outbound call Case management, Service management,
Account management
management
Analytics, Reporting, Customer data access
Contact management, Lead management, Sales forecasting, Quotes, Revenue forecasts, Account management, Commission management, Opportunity management
Campaign management, Email marketing, Event management, Response tracking
Contact management, Lead management, Lead qualification, Sales forecasting, Quotes, Sales analytics, Territory management, Account management, Opportunity management
Campaign management, Email marketing, Response tracking, Marketing analytics, Marketing reporting, Online lead capture, Campaign tracking, Lead assignment
Case management, Workflow automation, Service management, Activity scheduling, Analytics, Reporting, Call center/CTI integration
Case management, Workflow automation, Activity scheduling, Analytics, Call center/ CTI integration
Comparison Guide | Enterprise On-Demand CRM
Ziff Davis, Inc. ?2012
3
Features
? ?
Vendor SAP
SugarCRM
Product
Business ByDesign
Current Version INP
Sugar Enterprise/ 6 Ultimate
Sales Functions
Marketing Functions
Customer Service/Support Functions
Contact management, Lead management, Lead qualification, Sales Campaign management, Response tracking, Marketing analytics, Campaign forecasting, Quotes, Pipeline management, Sales analytics, Account tracking, Lead assignment, Target customer/group, Market segmentation management, Opportunity management
Case management, Customer activity management, Analytics, Customer data access
Lead management, Sales forecasting, Quotes, Account management, Opportunity management
Campaign management
Case management, Workflow automation
Zoho
Zoho CRM
INP
Contact management, Lead management, Sales forecasting, Quotes, Account management
Campaign design, Campaign management, Response tracking, Online lead capture, Online forms capabilities, Campaign ROI, Lead assignment
Case management, Customer activity management, Customer data access
INP = Information not provided
About Ziff Davis
Ziff Davis, Inc. is a leading digital media company specializing in the technology market, reaching over 40 million highly engaged in-market buyers and influencers every month. Ziff Davis sites, which feature trusted and comprehensive evaluations of the newest, hottest products, and the most advanced ad targeting platform. Ziff Davis B2B Focus, Inc. is a leading provider of online research to enterprise buyers and high-quality leads to IT vendors. More information on Ziff Davis can be found at .
Comparison Guide | On-Premise Web Conferencing Comparison Guide|v01262012
Ziff Davis, Inc. ?2012
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