EMAIL ETIQUETTE
EMAIL ETIQUETTE
VALERIE EDGEWORTH CONTINUING EDUCATION CONSULTANT KENTUCKY DEPT. FOR LIBRARIES AND ARCHIVES
OVERVIEW
? Importance of email etiquette ? Basic rules
? formatting ? attachments
? Sample email messages ? Listervs
WHY IS EMAIL ETIQUETTE IMPORTANT
Good communication skills ? part of succeeding on the job ? help you make a good impression ? more likely to receive a response
BASIC RULES OF EMAIL COMMUNICATION
? Direct language can sound harsher in emails than in person
? Use proper written, not spoken language ? Do not assume that reader will "get" a
joke or understand sarcasm ? Be thoughtful and respectful in what you
write ? Do not make demands ? Choose your words carefully
BASIC RULES OF EMAIL COMMUNICATION
? Assume everything you write is a public document
? Avoid talking about other people in an email message
? Use proper grammar and sentence structure (SPELL-CHECK)
? Do not expect or DEMAND an immediate response
? Reread message before sending (rephrase, if necessary)
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