Standard operating PROCEDURE FOR Helpdesk at HEPC
ii. Email: A user can also email to the helpdesk at hepc.helpdesk@gmail.com. The helpdesk shall respond to the emails received, log a ticket, record the action taken and the solution provided (if any) for every such email. b) Support Levels: Two levels of support shall be setup at the helpdesk. A query can be ................
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