Chapter 7: Emotions and Communication



Chapter 7: Emotions and Communication

Question: (Create a question from this chapter’s information. Pose the question to your peers during the discussion of this chapter.)

Key Concepts

|cognitive labeling view of emotions |interactive view of emotions |

|counterfeit emotional language |irrational beliefs |

|deep acting |organismic view of emotions |

|emotional intelligence |perceptual view of emotions |

|emotions |rational-emotive approach to feelings |

|emotion work |self-talk |

|feeling rules |surface acting |

|framing rules | |

Chapter Outline

I. ______________, or feelings, are part of our lives. We feel happiness, sadness, shame, pride, embarrassment, envy, disappointment, and a host of other emotions. And we _______________ to express our emotions.

A. _________________ is the ability to recognize feelings, to judge which feelings are appropriate in which situations and to communicate those feelings effectively.

a. Emotional Intelligence on the Job is a critical factor in career advancement.

B. By understanding emotions, we can define __________ as processes that are shaped by physiology, perceptions, language, and social experiences.

1. A physiological approach to emotion, also known as________________________________, suggests that when an event occurs, we respond physiologically, and only after that do we experience emotions.

2. A __________________________suggests that subjective perceptions shape what external phenomena mean to us. External objects and events, as well as physiological reactions, have no intrinsic meaning. Instead, they gain meaning only as we attribute significance to them.

3. A ___________________________suggests that what we feel may be shaped by how we label physiological responses.

4. A social influences or __________________________suggests that what we feel and how we express those feelings is influenced by social influences.

a. ________________define the emotional meaning of situations.

b. ___________________tell us what we should feel or expect to feel in particular situations based upon the values of cultures and social groups.

c. _________________is the effort to generate what we think are appropriate feelings in particular situations

5. The approach towards emotions we ________________affects our belief that we can (or can’t) control our emotions and the feelings we can experience and express in our everyday lives.

II. There are two related sets of _________________to effective emotional communication.

A. Just because we feel an emotion does not mean we ____________it to others.

1. ________________________for Westerners indicate that it is more acceptable for women to express emotions and for men to refrain from expressing most emotions.

2. _________________________or being afraid/fearful of what we express could affect others perceive us.

3. In an effort to protect others, we may not choose to express emotions because it may hurt or upset others.

4. Certain ________________________dictate that we not express certain types of emotions.

B. Just because we express an emotion does not mean that we communicate it effectively.

1. Sometimes we speak in ______________________which do not effectively express our true emotional states.

2. Our nonverbal repertoire for expressing emotions is limited.

3. Counterfeit emotional language seems to express emotions but does not actually describe what a person is feeling.

III. There are six general guidelines for expressing our emotions more effectively.

A. We need to identify what we feel before we try to express it to others.

B. Choosing how to communicate our emotions involves assessing our current state as well as selecting an appropriate time and place to discuss our emotions.

C. Use I-language to express our feelings so that it reminds us we own our own emotions and avoids making others feel defensive.

D. _____________________ how we talk to ourselves about our emotions allows us to gain a better understanding of what we are feeling and whether we want to express it to others.

E. Adopting a rational-emotive approach to feelings focuses attention on

_________________________________ about emotions that harm the self and relationships

With others.

F. We need to respond sensitively to others when they express their feelings, just as we would like them to respond _________________to us when we express our emotions.

IV. It is also important to respond _________________when others express their feelings to you.

A. Helping another solve a problem may be appreciated, but usually it’s not the first support a person needs when she or he is expressing______________. What many people need first is just the freedom to say what they are feeling and have those feelings accepted by others.

B. When others express emotions to you, it’s supportive to begin by showing you are willing to discuss ________________ topics and accept where they are as a starting place.

C. Paraphrasing is another way to show that you understand what another feels. When you _________________back not just the content but the feeling of what another says, it confirms the other and what he or she feels.

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