COACHING SUGGESTIONS FOR TRAINING INTERVENTIONS
COACHING SUGGESTIONS FOR TRAINING INTERVENTIONS
BEFORE THE TRAINING
ASK THE FOLLOWING QUESTIONS:
□ What do you hope to gain from attending the training?
□ What specific skills or behaviors would you like to focus on during the training?
• State the performance expectations in the relevant skill/competency area (focus on what is expected in terms of results and/or behavior, i.e., what employees are expected to do, say, etc.).
• Explain what you have observed the employee to be doing in that area (their actual performance). Again, focus on observable facts and behaviors. What is the specific performance gap?
• Identify specific behavior changes you would like to see after the program is completed. What behaviors by the employee would indicate improvement in their performance?
COACHING SUGGESTIONS FOR TRAINING INTERVENTIONS
AFTER THE TRAINING
ASK THE FOLLOWING QUESTIONS:
□ What was your experience of the training?
□ What was your greatest take-away from the training program?
□ How can you apply what you learned from the training to your job?
□ What specifically will you stop, start, modify?
DISCUSS THE FOLLOWING:
□ The specific behaviors that you (supervisor) expect to see stopped, started, or modified.
□ The timeline for making any changes and/or meeting performance goals.
□ The type of support available to the employee.
□ The follow-up plan for providing feedback to the employee and for recognizing anticipated improvements.
□ Consequence(s) of improvement and of ongoing failure to meet expectations.
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