5 Performance Management Scenarios - ComplyRight

[Pages:39]5 Performance Management Scenarios:

Navigating Everyday Encounters for Greater Results

February 2018

Jaime Lizotte HR Solutions Manager

5 Performance Management Scenarios

Welcome! Before we get started...

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Learning Objectives

? Counseling techniques to improve behavior and output ? How to balance positive and negative feedback ? at review time and

year-round ? Coaching and mentoring tips to help motivate employees ? Conflict resolution tactics for when tempers interfere with team

performance ? How to terminate employees fairly and legally when all else fails

First...a Quick Poll

How long have you been managing employees?

Everyday Encounter #1: Counseling to Improve Behavior and Output

Michelle

Scenario #1

? Project manager ? 3 years on staff ? Consistently hard-working, reliable and positive ? Strong performer with great attention to detail ? But... ? Work has been slipping over past few weeks ? Missed critical details on three separate projects ? Not tracking due dates and following up on late

deliverables ? Two team members have shared concerns and

implied Michelle has `personal issues'

What Should You Do?

DON'T... ? Ignore the situation and hope it will go away ? Commiserate or speculate with other employees ? Jump to a disciplinary action

DO... ? Address it quickly and directly with the employee ? Seek insight before deciding on action ? Follow through until it's resolved

The Counseling Conversation

? Schedule a private meeting ? Explain what you've noticed and why you're concerned ? Stick to facts and share examples ? Give the employee an opportunity to explain ? Listen carefully to identify root cause ? Be compassionate, but stay professional ? Determine a plan of action

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