Word Add-In is present but buttons not working

?RevisionDateResponsibleDescriptionDraft#12017-02-27HaJaFirst Draft, under reviewSTEPS TO FOLLOWfor fixing FLIR WORD REPORTING ISSUESin FLIR TOOLS+ / FLIR REPORTER TOC \o "1-2" \h \z \u 1.Recommend FLIR Tools 6.0 with FLIR Report Studio PAGEREF _Toc476215414 \h 32.Check Microsoft Office version and its variants PAGEREF _Toc476215415 \h 33.Check if Word Add-In is present PAGEREF _Toc476215416 \h 44.Word Add-In is present but buttons not working PAGEREF _Toc476215417 \h 55.For FLIR Reporter, If Template previews are not loading PAGEREF _Toc476215418 \h 66.Word Add-In is present, but Report generation is not working PAGEREF _Toc476215419 \h 67.Word Add-In is working, but nothing happens when word report is created PAGEREF _Toc476215420 \h 68.FINAL RESOLUTION: PAGEREF _Toc476215421 \h 7Recommend FLIR Tools 6.0 with FLIR Report Studio and inform about the benefits. Recommendation text below.FLIR Tools 6.0 with FLIR Report Studio is a NEW!! Word Reporting plugin which replaces the earlier FLIR Word Reporting plugin present in FLIR Tools 5.x and below. This new plugin has the following advantages:Works on both 32 bit and 64 bit Microsoft Office versions.Generates reports faster (up to 8 times)Allows creating longer reports ( consisting of 200+ images )Full screen Image Editor from WordAnd many other smaller features. Note: The templates need to be recreated using the new add-in; it is very easy to create them and it?is one-time-task to do it If the user does not agree or does not want to upgrade and needs to get the earlier version of FLIR Word reporting to be fixed, then please follow the below procedure. Check Microsoft Office version and its variantsCheck if Office is 32-bit or 64-bit by going to Microsoft Word->File->Help->About or Microsoft Word->File->Account->About. Inform that 64 bit version is not supported by FWR and that the user needs to download the 32-bit version of Office ( the same license key of Office should work on 32-bit version as well)There are two different kinds of Office distribution installation from Microsoft, one is Click-to-Run and another is the regular installation, see the image below to know the difference. Microsoft Office 2013 and 2016 are usually installed with these kinds of installations by default. If it is “Click to run”, provide them the links below and explain that this is a Microsoft Office limitation and they will have to contact Microsoft Office to get a full installation of the Office version. Even if it used to work earlier, it is not guaranteed to work later. One of the ways to identify if you are running Click-to-Run Office is by going to Control Panel > Programs and Features, selecting Microsoft Office and clicking on "Change". In the opened window you will see different options depending on whether it is a full or Click-to-run version. See the image below.Refer to get full installation: Provide these links to customers: These links are from Microsoft and they have told that add-ins may not work in Click to run installations. Many add-ins might not function as expected when used with Click-to-Run. You might see error messages stating that an add-in failed to load or couldn’t be found.(Read the first sentence in the General section in the below link)Source: (Read the paragraph after the important section in the below link) Other Links: Only Office 2007 and newer are supported by FWR Check if Word Add-In is present. If present, jump to step 5If Word Addin is not present, Check if it is present in the Com Add-Ins by going to Microsoft Word->File->Options->Addins.If it is not present, reinstall with FLIR Word Reporting checked in Options of FLIR Tools installation.If it is disabled or appears in inactive Add-ins, enable it by selecting “Disabled Items” or “COM Addins” and click on Go. If enabling is not working, then check if any PDF addins are present, then disable those addins and try again. If disabling doesn’t work, then uninstall those PDF addins after confirmation from user.If it gets enabled but is not working at next Word start, then go to step 7 to repair officeWord Add-In is present but buttons not workingThere is no “IR Viewer” button in the Addin, Check if IRViewer.dll is present in the “C:\Program Files (x86)\FLIR Systems\FLIR Word Reporting\bin” directory. Do a repair or a reinstall if it is not present. If present, then run the msxml.msi from the pre-requistes folder present in the flir reporter.iso or flir reporter.zip file. Then go to step “repair office”If buttons in Word Addin shows “not defined”, activate the license. If activating doesn’t help, then check if Thermacam.dot file is present in this location “C:\Program Files (x86)\FLIR Systems\FLIR Word Reporting\bin”. For Reporter 9.2:If it is not present, do repair or re-install. If it is present, then launch Professional Wizard and check if the license information is entered and the license is still valid. For FLIR Tools+:Launch FLIR Tools+ and check if the license is still valid.For FLIR Reporter, If Template previews are not loading in the right pane of Wizards then perform the steps below and check if they show after each step. Re-registration of dlls needs to be done. See the Re-registration of dlls section in step 6.Delete appdata folders “%appdata%\FLIR Systems\FLIR Reporter” ( copy paste the path present within the quotes to the windows explorer address bar including the percentage signs )Uninstall “Neevia Doc Creator” and then re-install FLIR Reporter.Word Add-In is present, but Report generation is not working then Re-registration of dlls needs to be done. See the Re-registration of dlls section.Re-registration of dlls. Copy this text file to the user’s system .Rename the .txt file to .bat fileRight click on .bat file and select “Run as administrator”For 64 bit operating systemsFor 32 bit operating systemWord Add-In is working, but nothing happens when word report is created thenCheck if rapid.dat is present, delete and try again. Then try the below stepsUninstall Reporter/Tools, Repair officeRestart PCInstall Reporter/ToolsIf this also does not work, then try this. Uninstall Reporter/Tools, Uninstall officeRestart PCInstall officeRestart PCInstall Reporter/ToolsRestart PCFINAL RESOLUTION: If none of the above resolves the issues, inform user that there is some issue with COM registration caused by Microsoft Office and therefore our FWR Add-In is not working. Unfortunately, a re-install of Windows is needed or again recommend FLIR Tools 6.0 ................
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