Lean Office Certificate Program - University of Michigan



Lean Office Certificate Program

Apply the Principles of Lean Throughout your Organization

Lean is not just for manufacturing anymore! Lean concepts can be applied in every industry and process. This five-day certificate program is intended as the crucial first step in creating the knowledge base to successfully apply lean concepts, tools and methods throughout your organization.

Program Dates

January 29-February 2, 2007 Ann Arbor, Michigan

May 7-11, 2007 Oak Brook, Illinois

July 16-20, 2007 Ann Arbor, Michigan

September 10-14, 2007 Ann Arbor, Michigan

November 12-16, 2007 Ann Arbor, Michigan

Who Should Attend

This program is intended for any manager or professional interested in improving the effectiveness and efficiency of their office or service operations. Past programs have included participation from the following functions: banking, sales and marketing, purchasing, engineering, finance, quality assurance, accounting, human resources, information technology and planning.

Learning Objectives

After participating in the program, you will be equipped to:

• Eliminate waste

• Gain a clear picture of the current state of your operations

• Create an action plan for your lean initiative

• Translate your lean transformation into financial terms

Unique Feature

Participants will apply lean tools in a safe environment as they operate a kaizen event in a simulated office environment. The simulation is run three times: once to set a baseline, a second time with a kaizen value stream mapping event and a final time to validate analysis and solidify learning. The simulation provides valuable experience for and confidence in tackling issues within the organization.

Certificate Requirements

Participants will receive a noncredit professional certificate of completion by successfully completing the five-day program and passing an exam.

Program Focus

Overview of the Lean Office

• The history of lean

• Benefits of lean

• Lean tools

• Six sigma and lean

Value Stream Mapping

• Lean project scoping case study

• Current state case study

• Class exercise

• Group breakout exercise

Waste Exercise

• System waste

• Process waste

Value Stream Mapping

• Future state case study

• Class exercise

• Group breakout exercise

Action Planning

• Class exercise

• Group breakout exercise

Lean Office Tools Workshop and Simulation

• Standardized work

• Quality at the source

• Flow

• Pull

• Pitch

Lean Six Sigma

• Six sigma overview

• Stabilization and optimization

• DMAIC methodology and tools

• Lean sigma bridge

• Operationalizing six sigma

Operation Metrics Aligning with Financial Reporting

• What should be measured

• How to use the data you already have

• Understanding and eliminating sources of variability and waste in your office

• Aligning incentives for lean

Program Instructors

Izak Duenyas is John Psarouthakis Professor of Manufacturing Management and Professor of Operations Management at the Ross School of Business at the University of Michigan and also held an appointment as Professor of Industrial and Operations Engineering. Professor Duenyas is an expert on lean practices in manufacturing and services. He has worked with many companies including Merck, Pfizer, Teva, Boeing, Xerox, Ford, GM, Cummins, DaimlerChrysler and Steelcase. Dr. Duenyas served as president of the Manufacturing and Services Operations Management Society, 2004-2005 and currently serves as an area editor for Operations Research in manufacturing, service and supply operations.

Drew Locher, the Managing Director of Change Management Associates, has been working to implement innovative business management strategies across a wide spectrum of business environments since 1986. Drew is also on the faculty of the Lean Enterprise Institute. Drew received a Bachelor of Science degree in Mechanical Engineering from the University of Delaware, as well as a Master of Science degree in Electrical and Computer Engineering from Drexel University. He received his Master of Business Administration from Cornell University. Drew co-authored “The Complete Lean Enterprise”, a Shingo Prize-winning book on the application of lean thinking to the office.

Don Lynch is a Lean Six Sigma Corporate Master Black Belt for SKF, Inc. He holds a Ph.D. in Mechanical Engineering as well as an MBA. He has held positions in engineering, quality, product design and management at Ford Motor Company, Diamond Electric Manufacturing and Visteon Corporation. Dr. Lynch holds six ASQ certifications and is the author of many papers on Lean, Six Sigma and Continuous Improvement.

Register today!

Dates and Location

January 29-February 2, 2007 Ann Arbor, Michigan

May 7-11, 2007 Oak Brook, Illinois

July 16-20, 2007 Ann Arbor, Michigan

September 10-14, 2007 Ann Arbor, Michigan

November 12-16, 2007 Ann Arbor, Michigan

This program begins at 8:00 a.m. on the first day and concludes at 2:00 p.m. on the final day.

Fee

$2,950

The program fee includes tuition, instructional materials, continental breakfast, lunch and a coffee break each day. Fee is payable in advance and subject to change. Upon registration, you will receive email confirmation including directions to the program site and recommended lodging.

Want to send a team from your organization? Contact us for discounted prices for teams of five or more.

How to Register

Call our Registration Department: 734.647.7200

Visit our website at cpd.engin.umich.edu

Email us at MEonline@umich.edu

Contact Information

Michigan Engineering

Graduate and Professional Education

2401 Plymouth Road, Suite A

Ann Arbor, MI 48105-2193

cpd.engin.umich.edu

Any of our programs can be customized and delivered at your site.

For more information, contact us at 734.647.7200 or MEonline@umich.edu.

Visit our website for more information on this and other Michigan Engineering programs: cpd.engin.umich.edu

Lean Manufacturing Certificate Program

Lean Product-Process Development Certificate Program

Lean Logistics & Supply Chain Certificate Program

Six Sigma Certificate Programs

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