Business Capability Modeling: Theory & Practice
[Pages:22]Business Capability Modeling: Theory &
Practice
Leonard Greski
Topics
Theory
Business capabilities defined Why business capabilities are useful Characteristics of business capabilities Role of business capabilities in strategy to results process
Practice
Modeling capabilities in four easy steps Using the model to make decisions Common questions
Q&A
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Business Capability Modeling: Theory & Practice
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What is a "business capability?"
An ability or capacity a business has to deliver value to customers and / or shareholders.
Business Capability
Processes
People
Physical Assets
A set of related business processes, people, and physical assets that deliver value directly to customers, or are needed to run the business.
December 8, 2009
Business Capability Modeling: Theory & Practice
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Two Types of Capabilities
Customer-Facing
Capabilities that deliver value directly to external customers
Operational
Capabilities that deliver value to shareholders, or are needed to operate the business
December 8, 2009
Business Capability Modeling: Theory & Practice
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Characteristics of Business Capabilities
More detailed than strategy elements; less detailed than business processes
Hierarchical: capabilities can be represented at multiple levels of abstraction
Illustrate relationships between people, processes, and physical assets
Managed as assets
Bottom Line: Capabilities allow companies to create
sustainable competitive advantage through unique combinations of people, processes, and physical assets
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Business Capability Modeling: Theory & Practice
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Uses for Business Capabilities
Visualize consequences of strategy Impact to existing capabilities Missing capabilities Capabilities no longer needed
Manage ongoing operation of a capability Evaluate impact of changes in planning assumptions on costs & benefits Forecast investments in increased capacity
Support merger & acquisition activity Evaluate capabilities of acquisition target(s) Identify integration synergies Identify capabilities to be lost through divestiture
Manage investments across the portfolio of capabilities
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Business Capability Modeling: Theory & Practice
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Capabilities in Context: Strategy to Results
Influences
Environment
Affects
Strategy
Creates needs for
Measured by
Business Capabilities
Results
Generate
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Business Capability Modeling: Theory & Practice
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Strategy to Future Business Model
Business Strategy
Operating Model
Planning Scenarios (3 ? 5 year horizon)
Required Business Capabilities
Future Business Model Results
People
Processes
Physical Assets
December 8, 2009
Business Capability Modeling: Theory & Practice
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