Environmental management system manual template

ISO 14001:2015

Environmental Management Systems Manual

[Preview]

[Company Name] ADDRESS

Phone: Phone: Fax: Fax:

The holder of this manual is cautioned that the information contained herein must not be loaned or circulated outside of [Company Name] except where authorized in accordance with the Company's policies and administration procedures. This manual is the property of [Company Name] and shall be returned when requested .

Environmental Systems Manual

Contents

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Environmental Systems Manual

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Environmental Systems Manual

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Environmental Systems Manual

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4.2 Understanding Requirements and Expectations of Interested Parties

Interaction of [Company Name] with the interested parties (fig. 4.2-01) includes:

defining interested parties relevant to the EMS; monitoring and analysis of interested parties' needs and expectations. Defining interested parties relevant to the EMS is carried out in the management review (sec.9.3).

Monitoring and analysis of interested parties' needs and expectations is conducted on a regular basis in accordance with the diagram shown in Fig. 4.2-01.

Interested party

Owners Stakeholders

State via Legislative and regulatory bodies

(local, regional, state / provincial,

national or international

Society

Employees

Customers

Basic Needs and Expectations of the

Interested Party

Minimization of risks and losses, including penalties. Increase of market capitalization

Clean environment, as the State sustainable development component. Compliance with national laws and international standards

Absence of negative impact on human health and the environment

Minimizing negative impact on health

Absence of negative impact of products or services on the customers' health.

Form of Information about Interested Parties Needs

and Expectations Shareholders (owners) Meetings minutes ? reviewed by the Leadership

Compliance obligations are reviewed by the Department of Environmental Management

External communication (sec.7.4.3)

Internal communication (sec.7.4.2) Customer relations information - analyzed and used in advertising by marketing and sales services

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