Environmental management system manual template
ISO 14001:2015
Environmental Management Systems Manual
[Preview]
[Company Name] ADDRESS
Phone: Phone: Fax: Fax:
The holder of this manual is cautioned that the information contained herein must not be loaned or circulated outside of [Company Name] except where authorized in accordance with the Company's policies and administration procedures. This manual is the property of [Company Name] and shall be returned when requested .
Environmental Systems Manual
Contents
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Environmental Systems Manual
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Environmental Systems Manual
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Environmental Systems Manual
...
4.2 Understanding Requirements and Expectations of Interested Parties
Interaction of [Company Name] with the interested parties (fig. 4.2-01) includes:
defining interested parties relevant to the EMS; monitoring and analysis of interested parties' needs and expectations. Defining interested parties relevant to the EMS is carried out in the management review (sec.9.3).
Monitoring and analysis of interested parties' needs and expectations is conducted on a regular basis in accordance with the diagram shown in Fig. 4.2-01.
Interested party
Owners Stakeholders
State via Legislative and regulatory bodies
(local, regional, state / provincial,
national or international
Society
Employees
Customers
Basic Needs and Expectations of the
Interested Party
Minimization of risks and losses, including penalties. Increase of market capitalization
Clean environment, as the State sustainable development component. Compliance with national laws and international standards
Absence of negative impact on human health and the environment
Minimizing negative impact on health
Absence of negative impact of products or services on the customers' health.
Form of Information about Interested Parties Needs
and Expectations Shareholders (owners) Meetings minutes ? reviewed by the Leadership
Compliance obligations are reviewed by the Department of Environmental Management
External communication (sec.7.4.3)
Internal communication (sec.7.4.2) Customer relations information - analyzed and used in advertising by marketing and sales services
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