Sample Syllabus - Business English
Sample
Syllabus:
Business
English
(Intermediate
Level)
Course:
Business
English
Level:
Intermediate
Who
is
this
for:
anyone
wanting
to
communicate
successfully
in
general
business
situations,
including
managers,
sales
people,
account
managers,
and
business
leaders
On
this
course,
participants
will
learn:
? to
communicate
with
others
in
practical,
business--oriented
situations
? to
express
themselves
in
English
with
greater
fluency,
accuracy
and
confidence
? to
handle
themselves
in
English
in
a
variety
of
business
contexts,
from
negotiating,
to
using
the
telephone,
to
making
presentations,
to
socialising
The
content
will
be
supported
by
systematic
work
on
core
grammatical
structures,
vocabulary
patterns
and
pronunciation.
Actual
content
depends
on
pre--course
Needs
Analysis,
and
is
subject
to
on--going
change
as
the
course
evolves.
These
are
sample
modules
only.
Introductions
? Course
outline
and
approach
? Describing
your
role
and
responsibilities
? Typical
&
critical
scenarios
you
use
the
target
language
in,
key
issues
Meetings
? Chairing,
setting
the
agenda,
controlling
the
conversation
? Participating,
turn--taking,
listening
and
taking
notes
? Being
diplomatic,
agreeing
and
disagreeing
Business
Correspondence
? Emails
?
register,
style,
standard
phrasing
? Notes
and
memos
? Business--specific
language
phrases
Telephoning
? Checking
&
clarifying
information
? Finance--specific
scenarios
? Listening
to
different
accents,
intonation
Making
Presentations
? Introducing
a
topic
effectively
? Linking
and
sequencing
ideas
? Concluding
? Responding
to
questions
Process
Management
? Describing
processes,
cause
and
effect
? Criticising,
recommending
? Quality
assurance,
continuous
improvement
Negotiating
? Key
negotiating
language,
framing
your
argument
? Negotiating
with
suppliers
? Negotiating
with
customers
Reports
? Skim
reading
reports
and
news
feeds
? How
to
report
information
and
ideas
? Writing
reports
?
style,
register,
conventions
Social
English
? The
first
five
minutes
? Speed
networking
?
the
elevator
pitch
? Small
talk,
turn--taking
? Business
conventions
Some
examples
of
other
areas
of
language
that
could
be
covered
? Case
studies
? Writing
effective
proposals
? Managing
teams
? Cross--cultural
awareness
? Discussing
the
wider
economic
picture
COURSE
FEATURES
? Flexible
content
to
meet
emerging
needs
? Flexible
logistics,
including
training
location,
scheduling,
and
duration
? Customised
materials,
including
company
documents
where
appropriate
? A
choice
of
training
methods,
including
in--house
training,
in--country
immersion,
online
tuition
and
self--study
? Experienced,
native--speaker
trainers
using
participative,
practical
methodology
? On--going
review
and
assessment
? Customised
online
reporting
platform,
to
include
attendance,
trainer
notes,
and
progress
assessment
? Customised
online
learning
resource,
to
include
lesson
materials,
extra
resources,
and
learner
forums
................
................
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