Practical Guide - cts-strasbourg.eu

Practical Guide

Bus, Tram, Bike, Coach, Car Share and Park&Ride

TRAVEL CAREFREE

cts-strasbourg.eu

ALLO CTS 03 88 77 70 70

Every day, more than 440,000 of you use the Strasbourg city transport system. The Strasbourg Transport Company (CTS - Compagnie des Transports Strasbourgeois) meets your daily travel needs with a diverse range of transport facilities. In this guide, you will discover not only the general operating principle of the CTS but also the rules and etiquette that we must each observe to ensure smooth running of the transport network.

1. Transport solutions adapted to the needs of each individual

2. Choosing your travel ticket 3. Where to buy your travel tickets ? 4. Preparing your trip 5. Validating your travel ticket 6. Code of conduct 7. Suggestions - Complaints

p. 4 p. 6 p. 9 p. 10 p. 11 p. 12 p. 19

1. Transport solutions adapted to the needs of each individual

The Tram ? the No. 1 network in France

6 lines constitute the backbone of the Strasbourg city transport system. Trams circulate from early morning to late night, from 4.30 a.m. to 12.30 p.m., at intervals of 6 to 7 minutes for a major part of the day and every 15 minutes before 7 a.m. and after 9 p.m. On Sundays and public holidays from 5.30 a.m to 12.30 p.m., trams run every 15 minutes in the morning and every 12 minutes in the afternoon.

THE Bus

The tramway network is supplemented by 29 bus lines serving all the districts and neighbourhoods of the Strasbourg conurbation. On most lines, the buses run from 5.30 in the morning to 11.30 at night. At the major Bus-Tram cross-correspondence stations, the connecting services are specially arranged for rapid and entirely safe transfers between the different modes of transport, including specially designed routes for people with limited mobility.

THE Park&Ride LOTS

8 Park&Ride lots at the main entrances to the city provide you with ample opportunities for intelligently combining the car with the Bus-Tramway network. If you opt for a Park&Ride lot located close to a tram station, for only 3.50 or 4.00 you can obtain a parking space for the whole day plus a return ticket by tram or bus for every passenger in your vehicle (up to a maximum of 7 people). All the Park&Ride lots (except for Rotonde) are open from Monday to Saturday from 7 a.m. to 8 p.m. and every Sunday before Christmas from 9.30 a.m. to 7 p.m. However, you can also exit with your vehicle after 8 p.m. The Rotonde P+R is open all week, including Sundays and public holidays (except May 1st), at the same operating times as the tram, i.e. from 4.30 a.m. to 12.30 a.m. Exit possible 24 hours a day.

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Night Bus and TAXIBUS Service

NEW!

From September 5th, 2013: the CTS is introducing three special night bus routes.

The N1, N2 and N3 Night Buses will operate from 11.30 p.m. to 5.30 a.m. from Thursday to Saturday (including on public holidays) and will serve Strasbourg's nightspots. All Night Buses terminate at Place du Corbeau. N1 : Robertsau Boecklin (via Cit? de l'Ill et Schilitgheim) ? Corbeau N2 : Campus d'Illkirch (via Meinau, Neudorf, Esplanade) ? Corbeau N3 : Cronenbourg Mathieu Zell (via Hautepierre, Poteries, Koenigshoffen) ? Corbeau

A night taxi service, departing from Tram stations, is also available for certain distant districts at night, at the same price as the Bus-Tram network.

Additional Integrated Services

Interurban Coaches The 64 regular interurban lines of R?seau 67 ("Network 67") provide access to the towns and communities situated outside the limits of the urban transport network. Combined tickets with special prices are available for transfers between R?seau 67 and the Bus Tram network. ctbr67.fr

Regional Train Network Combined tickets with special prices are available for transfers between the ?TER? |Regional Train Network of the French National Railway Company (SNCF) and the CTS Bus Tram network. alsace

VELHOP Bicycle RENTAL Service A bicycle rental service is available at the 11 automatic docking stations and 4 V?lhop centres ("boutiques") dotted across the Strasbourg conurbation. This service allows you to rent a bike for a day, week, month or year. velhop.strasbourg.eu

"Auto'trement" Car SharING service A combined Bus-Tram and Auto'trement subscription can be loaded on your Badg?o card to give you the added benefit of integrating the Bus-Tram service with the car sharing service available at the 33 self-service car hire stations located in different parts of the Strasbourg conurbation.

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2. Choosing your travel FARE

TICKETS OR SUBSCRIPTIONS

A full range of tickets (single ride, booklet, 24h travel ticket) and subscriptions allow you to choose the best option for your travel needs. Monthly and annual subscriptions give you the cheapest fare for an unlimited number of trips. To buy a subscription, you first need to obtain a "Badgeo" card. Single one-way (1.60) and return tickets (3.10) are available directly in the bus from the driver. Your ticket is valid for one hour and allows you to change between connecting services during the hour: the last validation must be before the end of the hour.

DON'T FORGET! Your ticket or card must be validated each time you enter a bus or tram, including after changing to a connecting service.

The Badgeo Card ? reloadable and contactless

The Badgeo smartcard is your entrance key to the CTS network. You can load all your public transport tickets on it, whether single rides or subscriptions, so that you have them with you at all times.

Whatever your habits and the frequency of your use of public transport are, you should start by obtaining your Badgeo card at the CTS shop. You will need: ? proof of identity (passport, ID card etc.) ? one recent identity photo, ? 4 (cost of creating the card)

DON'T FORGET! at the same time as you apply for your Badgeo card, ask for a card reader, so that you will be able to reload your tickets and subscriptions directly from the Internet.

The U'GO application for NFC mobile phones Skip the waiting lines! With the U'GO application, buy your fares (tickets and subscriptions) wherever you are, directly from your smartphone!

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SOLIDARITY FARE

With the special solidarity fare granted by Strasbourg city council ("CUS" - City and Urban Community of Strasbourg), you can obtain a preferential price for your monthly subscription ticket calculated on the basis of your age and "family quotient" (QF ? ratio of family income to family size). To obtain your solidarity fare, you will need: ? a certificate of payment by your Benefit Office (Caisse

d'Allocation Familiale - CAF) if you receive any form of welfare benefit or allowance, ? a certificate of your "family quotient" issued by the mayor's office of your CUS district, on presentation of the relevant documentary evidence. For more information, please go to strasbourg.eu, and select the public transport section (Transport and Environment -> Getting around in Strasbourg).

The following solidarity fares are available:

QF Family quotient up to 350 -90%

QF Family quotient from 351 to 550 -75%

QF Family quotient from 551 to 750 -50%

Fares:

QF over 750

QF dfreom

551 to750

QF from

351 to550

QF up to 350

MONTHLY SUBSCRIPTION

age

age

age

age

4

19 26 65

18

25

64

and over

23 23 46 23

,20

,20

,40

,20

11 11 23 11

,60

,60

,20

,60

5 ,80

5 11

,80

,60

5 ,80

2 ,30

2 ,30

4 ,60

2 ,30

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Multimodal Pricing

For convenient "intermodal" travel in the entire Strasbourg conurbation, CTS also offers combined tickets and subscriptions: ? single ride combined ticket for Bus/Tram/Network 67

coaches: 2.70; ? monthly combined subscription for Bus/Tram/Network 67

coaches: prices per age group (information on basrhin.fr); ? monthly combined subscription for Bus/Tram/Network 67 coaches: prices per age group (information on basrhin.fr); ? Europass ticket and subscription (Bus/Tram/TER train within the CUS municipality and the TGO buses of the Ortenau cross-border Eurodistrict): for detailed prices see cts-strasbourg.eu

Free of charge for small children

Children under 4 years old accompanied by an adult travel free on the CTS Bus-Tram network.

3. Where to buy your travel FARE

At the ticket machines at tram stations The ticket machines at the tram stations provide access to almost all fares: tickets and subscriptions. Payment accepted by credit card (with no minimum) or in cash (maximum 26.50 ).

Online Using your card reader, you can reload your Badgeo card directly online with the transport fare of your choice.

On your NFC-enabled mobile phone Using the U'GO application, your smartphone can become your travel ticket. You can buy single ride tickets or subscriptions directly from the application using a secured payment interface and validate your tickets with your phone before you board any bus or tram.

DON'T FORGET! To download U'GO, please go to our website or the Cityzi store.

At the CTS Shop Boutique Homme de Fer 56 rue du Jeu-des-Enfants, Strasbourg (Homme de Fer tram station) Open Mondays to Fridays from 8.30 a.m. to 6.30 p.m. and on Saturdays from 9 a.m. to 5 p.m.

At Credit Mutuel ATMs Some Credit Mutuel ATMs allow you to buy the main transport fares: tickets and subscriptions. Minimum payment: 4.

Approved SELLERS Some stores, newsagents and post offices in your district can sell you the most commonly used public transport fares. Newsagents marked with a special sticker can also sell you a wider range of public transport options.

By direct debit For extra convenience, you can have your monthly subscription reloaded automatically on your Badgeo card by filling in the pre-authorized debit form.

From the bus driver On boarding the bus, you can buy a one-way ticket (1.60) or return ticket (3.10) from the driver.

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4. Preparing your trip

Easily accessible map and timetables

Check the network map and the timetables of each tram and bus line before travelling. These documents can be downloaded from our website cts-strasbourg.eu and are also available at our CTS Shop.

Your interactive tools on the Internet

The trip planner tool on the CTS website will help you plan your trip and calculate your travel time. The interactive mapping software also allows you to navigate within the network by tram station, bus stop, line or district. Finally, you can download the full timetables for a particular bus stop or tram station of your choice.

Tous les horaires en temps r?el ? votre arr?t.

StrasPlus, all timetables

in real time

*

You can obtain exact to-the-minute timings of

tag NFC

your next two buses or trams with the StrasPlus

mobile service and the SMS service code.

Type, touch or flash* from to find out the arrival times

your mobTeiolneutseplmehspohsonr?reaeilres of the nex?tvtowtreoarr?t.

Tous les horaires en temps r?el ? votre arr?t.

buses or trams at the stop where you are.

* for telephones equipped with the NFC contactless technology.

* *

tag NFC

tag NFC

"All? CTS" Helpline

Do you need a personalized route, document, leaflet or timetable? Call "All? CTS" at +33.88.77.70.70. Helpline advisers will be glad to help you from Monday to Friday from 7.30 a.m. to 7 p.m. non-stop, and on Saturdays from 08.30 a.m. to 12.15 p.m. and from 1 p.m. to 5.15 p.m.

5. Validating your travel fare

To travel lawfully with CTS, you must have a valid and validated fare (ticket/subscription). Otherwise, you are liable to a fine.

To validate your Badgeo card hold it in front of the target of one of the validator machines, situated either on the platforms of the tram stops or at the front of the bus.

To validate your ticket insert it in the slot at the base of the validator.

Wait for the confirmation "beep":

Beep + green light = ticket validated

Beep + red light = ticket not validated

Warning: Do not forget to validate your ticket again when transferring to a connecting service.

DON'T FORGET! The Rotonde P&R tickets are contactless and have to be validated like a Badgeo card.

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6. RULES OF GOOD CONDUCT

The CTS aims to provide its customers with a high-quality service at good value. Since fraud and vandalism harm every user of the public transport system, the CTS has established a code of conduct for customers in conformity with the general regulations of the transport police. The aim of these rules is to contribute to the safety, comfort and tranquillity of all travellers, ensuring full respect to people and property.

Rules of good conduct

Validation of tickets Every passenger over 4 years old must have a validated ticket or subscription. The ticket must be validated every time the holder boards a CTS vehicle, including for connecting services.

Fines for non-payment of fares If you do not have a valid transport ticket you are liable to an on-the-spot fine, payable immediately. If you defer payment, a report will be drawn up, and the fine will be increased to cover administrative costs.

Reserved seats Every user of public transport is expected to give up their seat to all passengers officially registered as "less able to stand" and to senior citizens, pregnant women or women accompanied by children under 4 years old.

Pushchairs, strollers etc. Pushchairs and buggies/strollers should be parked in the space reserved in priority for wheelchair users, if this space is available. The driver may refuse access to pushchairs if they would inconvenience other passengers or cause a risk of accident.

Animals Animals are prohibited in buses and trams, with the exception of small pets carried in a basket and guide dogs for the blind or for people with impaired mobility.

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Video surveillance For safety reasons, a video surveillance system is able to record the images relating to offences committed on the network (French Law dated 21/10/95, Decree dated 17/10/96). Each user is entitled to inspect any information held by the CTS concerning him/her and, where applicable, to exercise the right to have this information rectified.

No smoking As in all public places, smoking is prohibited on the bus or tram, subject to a fixed fine of 68 or legal action. The use of electronic cigarettes is not permitted in buses and trams. If you would like to stop smoking, you can obtain help by calling +33 (0) 25 30 93 10 (0.15 /minute, Tabac Info Service).

(French government decree No. 2006-1386 dated 15 November 2006, specifying the conditions for applying the ban on smoking in places intended for public use).

Audio equipment Make sure that you do not disturb other passengers when using an MP3 player, mobile phone or other audio device.

Bulky objects and dangerous substances The transport of bulky objects and dangerous substances is prohibited.

Clean condition of vehicles To keep the vehicle's interior equipment clean, the consumption of food and/or beverages is not permitted. Passengers are also prohibited from putting their feet on the seats.

Bicycles, Rollerblades, Kick Scooters Bicycles are prohibited in buses. They are allowed on trams from Mondays to Saturdays outside the peak periods from 7 a.m. to 9 a.m. and from 5 p.m. and 7 p.m. On Sundays and public holidays they are permitted all day. Access is only permitted using the last door of the tram and is at the bicycle's owner's sole risk and liability. The use of skateboards, kick scooters or rollerblades or of any vehicle powered by engine or electric motor is prohibited inside buses and trams.

Wheelchairs Wheelchairs are permitted in the spaces reserved for them and have priority. Walking frames and rollators are also permitted in the bus and tram. However, mobility scooters are not accepted.

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Getting along smoothly - together

Are you taking the bus? To save time, have your ticket ready to show it as soon as you enter the vehicle. Get in at the front and out in the back.

Let people get out of the bus first! In all buses and trams, first wait for passengers to get out before entering the vehicle.

Give up your seat - without being asked - to people of reduced mobility, pregnant woman, young children or senior citizens.

For your safety, at stations and tram stops, stand clear of the edge of the platform. Inside buses and trams, hold the bars and handles to help keep your balance at all times.

An accessible transport network

Since public transport should be accessible to everyone, the CTS has focused its efforts on ensuring easy access to people with reduced mobility. On the tram network, the audio announcements, tactile flooring strips, reserved spaces, low-floor vehicles and sliding doors make travelling easier for everyone. On the bus network, the new vehicles have two spaces for wheelchair users and a tram-type door for easier access. The new bus stops have a specially designed platform edge to enable the buses to stop flush with the pavement.

DON'T FORGET! Help maintain easy access to the special reserved spaces for people in wheelchairs.

Ticket inspections and offences

The ticket inspectors ("Agents de Contr?le Voyageurs" ? ACVs) can check the validity of passengers' tickets at any stage of the ride ? at stations and stops, inside the buses and trams and while leaving the vehicles. You are asked to present them your validated transport fare.

If you have broken the rules, you will be able to forestall any legal action by paying an immediate fixed fine. No dispute or complaint is possible after paying this fine. The amount of this fine depends on the seriousness of the offence:

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? 48 for the total absence of a ticket ? 32 for a non-validated, invalid or outdated ticket ? 2 for failure to validate a ticket on transferring to a

connecting service ? 2 for failure to validate a subscription for a single ride or

a connecting service.

* fares as of March 1st 2013.

In the case of deferred payment, our agents are entitled to take the name and address of any passenger riding illegally (and to have recourse if necessary to public law enforcement officers) in order to draw up an infraction report. This report will specify the total amount to pay, on the basis of a fixed fine, plus the administrative costs*: ? 20 for payment within 15 days ? 38 for payment after the 16th day

* The administrative costs do not apply to infractions of passengers under 18 years old if payment is made within the five days following the report.

Fines can be paid by check addressed to the CTS: Bureau de Recouvrement des Indemnit?s Forfaitaires (B.R.I.F) 14, rue de la Gare aux Marchandises CS 15002 67035 STRASBOURG CEDEX 2 or directly in person at the Bureau de Recouvrement des Indemnit?s Forfaitaires (B.R.I.F) located in the CTS Shop, from Monday to Friday between 1 p.m. and 4 p.m.

Refunds

Did you make a mistake when buying a ticket? Was there an operating error with an automatic dispenser? In specific cases, the CTS is able to replace or refund your purchases, usually by means of a discount voucher.

Monthly sUBSCRIPTION Necessary conditions: whatever the reason for the request, the application for a refund must be submitted before the start of the period of validity of the subscription. No refund is possible for a monthly subscription after the month has started, even if the ticket has not been validated.

Procedure: Go to the CTS shop. Your request for a refund will be considered directly.

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