Job Description Job Title: Enterprise/Channel Sales ...

[Pages:2]October 2019

Job Description

Job Title: Enterprise/Channel Sales Support Specialist Department: Sales Reports To: EVP Sales

Summary: OneStream Networks is a leading global managed services provider, delivering hosted and SIPbased communications solutions from a seamless, worldwide cloud network. Mid-sized and large enterprise businesses rely on OneStream for global SIP trunking, global cloud PBX, unified communications, collaboration and managed network infrastructure.

Opportunity: Currently, OneStream Networks has an opportunity for an Enterprise/Channel Sales Support Specialist. This position is responsible for developing, retaining and growing existing customer relationships and revenue/profits, and for supporting Channel Managers and Sales in new business development pricing, agreements and proposal development.

Essential Duties and Responsibilities:

Enterprise/Channel Sales Support responsibilities include but are not limited to:

? Existing customer base and reseller partner account management including overall customer satisfaction, management of pricing requests and fulfillment of orders for adds/moves/changes/deletes. ? Working with VP of Sales and CMO to develop customer and reseller communications strategies and execute on tactics that support customer and reseller education and OneStream differentiation. ? Developing and executing account plans for key customers to identify opportunities to expand relationships and increase OneStream's revenue per customer. ? Proactively manage customer contract renewals and retention/protection of OneStream revenue. ? Organize, execute and report on quarterly account reviews with key customers and all stakeholders. ? Support Channel Managers and Sales with incoming pricing and proposal requests. ? Manage "Price Desk" requests for incoming deal flow from Channel Managers, Agents, Sub-Agents and Resellers. ? Provide comprehensive pricing options via OneStream vendor portals and manual vendor communications to design/price the most cost-effective, high-performance options to fulfill customer requirements. ? Develop pricing proposals and applicable customer documentation and agreements in support of Channel Managers and Sales. ? Document manage and report on all Price Desk activities and adherence to quoting response time standards and minimal margin requirements. ? Adhere to OneStream standards for pricing response times and margin targets. ? Manage custom pricing requests (ICB) via VP of Sales and CMO. ? Evaluate and recommend process modifications based on OneStream vendor changes and pricing/market trends.

Confidential and Proprietary to OneStream Networks ? version 1.0 ? Oct 2019

Some after hours and work may be required. Some travel may be required.

Candidate must demonstrate exemplary communications skills. Communication both internally and with respect to customer service is critical to the success of the organization.

Ideal candidate is motivated to succeed, eager to develop, and works well as part of a team. Customer Experience is Paramount.

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Background in voice, data and cloud communications is strongly preferred.

? Proven ability to manage multiple projects and requests. ? Prefer 7+ years of previous experience managing and developing customer relationships and managing

pricing/proposal deal flow and inter-departmental communications. ? Strong working knowledge of Channel Development and Sales Enablement. ? Prefer technical knowledge of managed networks (MPLS, IPVPN, Internet) and managed solutions

(cloud PBX, Unified Communications, SIP Trunking, WebEx, cloud IVR/Contact Centers). ? Experience in managing customer accounts and driving customer satisfaction. ? Strong interpersonal, communication and presentation skills. ? Strong financial acumen and ability to adhere to profitability and margin goals/policies. ? Strong Microsoft skills including Excel, Word, Access and PowerPoint. ? Education: Bachelor's degree or equivalent experience.

Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; and talk or hear. The employee is occasionally required to stand, walk, and reach with hands and arms. The employee must frequently lift and/or move up to 25 pounds.

Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

OneStream Networks is an equal opportunity employer. We maintain a drug-free workplace and perform preemployment drug testing and background screening.

Confidential and Proprietary to OneStream Networks ? version 1.0 ? Oct 2019

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