Research and Enterprise Support Manager



Job TitleLibrarianFaculty/ School/DepartmentLibrary and Learning ResourcesResponsible to:Head of Service AreaResponsible for:Will vary according to specific role, but potentially Library SupervisorsJob PurposeReporting to a member of L&LR’s senior management team (SMT – Head of Service Area), each Librarian will have responsibilities within one specific area of Library and Learning Resources, i.e.:Collection ManagementResponsible for the development and management of the University’s resource collections Responsible for the development and implementation of academic engagement strategies is a key aspect of this area.Learning, Teaching and ResearchResponsible for the development and delivery of learning, teaching and research support services, including the provision of information literacy skills trainingResponsible for the development and implementation of academic engagement strategies is a key aspect of this area.Customer ServicesResponsible for the implementation of customer services across all library service points. Customers include all University staff and students, and external users. Responsible for the development and delivery of first and second line enquiry services, providing an advisory service to library users Library Systems and Resource AdministrationResponsible for the acquisition, receipt and delivery of appropriate resources, whether print, digital or digitised to meet the learning and teaching needs of the University. This will include responsibility for acquiring materials not held internally through the management of an effective inter library loan service.Responsible for the discoverability of those resources (digital or print) to meet the learning, teaching and research needs of the University, ensuring legal compliance with licenses related to resource discoverability and use.Responsible for the development, implementation and maintenance of library systems Records Management and ArchivesResponsible for the development and implementation of policies related to the storage and discovery of University recordsResponsible for the management of University archive collectionsThis is a generic job description for a librarian and it covers a number of different roles. Therefore, some of the main activities, responsibilities and aspects of the personal specification will apply to all; others will be relevant to specific roles.Main activities and responsibilitiesMain activities and responsibilities will be varied and will be dependent on the specific area. They will include:Contributing to the strategic development and implementation of policies, procedures and services in the specific areas with a view to delivering the highest quality services and maximising their effectivenessDeputising as appropriate in the absence of the Head of Service AreaPromotional and outreach activities, both individually and as part of teams, so that academic staff and students are aware of the full range of services provided and how to access themRepresentation at appropriate Faculty Committees and Course Validation programmes, communicating closely with the Head of Service Area on developments, including the identification of resource requirementsThe collection, both formally and informally, of information about the needs of students and staffDevelopment of training materials, procedures and other documentation and the delivery and evaluation of training programmesManagement of teams of Library Supervisors, including recruitment, and conducting Individual Performance Reviews (IPRs)Contribution to fixed term projects in liaison with the Head of Service Area / Deputy Directors, and in some cases taking a lead role in appropriate projectsContribution to the quality assurance and assessment of L & LR, related to designated areas. This could include the provision of timely and appropriate management information to inform decision making, including the measurement of KPIs and standards.Contribution to other L & LR / University-wide initiatives (for example, Customer Service Excellence, BCU Graduate+, FE liaison activities and international partnerships)Additional Key Requirements:Managing people and resources See main responsibilities above. Some posts will require the management of Library Supervisors. Understanding of L&LR budgets as they relate to operational decision making for the service areaCommunicationEstablish and maintain good communication with all stakeholdersTeamwork and collaborative workingTo demonstrate effective collaborative working with a range of colleagues and stakeholders at BCUTo represent Birmingham City University at appropriate internal and external meetings and eventsInitiative, problem solving and decision makingProblem solving is an integral part of the postTo keep up to date with developments in the profession, including the specific service area, legislation and higher educationWork environmentBe aware of the risks in the work environment and their potential impact on their own work and that of othersEnsure that appropriate risk management processes are operational within own area of responsibilityPerson SpecificationThe post holder should have a degree or a postgraduate qualification in librarianship (or equivalent)Experience of managing teamsExperience in contributing to decision makingKnowledge of developments in the higher education sectorThe ability to cope with an environment of changeThe ability to innovateExcellent communication and interpersonal skillsA high degree of organisational abilityExcellent negotiating skillsCollection ManagementExperience of resource management, preferably within the higher education library sectorDemonstrable understanding of the resource management landscape, and commitment to meeting the needs of stakeholders effectivelyCustomer ServicesExperience of working in a customer focussed environment, preferably within the library sectorDemonstrable understanding of, and commitment to effective customer service provision, including the delivery of enquiry servicesLearning, Teaching and ResearchExperience of supporting the development and delivery of learning, teaching and research support services, preferably within the higher education library sectorDemonstrable experience in the development of training materials and the delivery of information skills training sessionsLibrary Systems and Resource AdministrationExperience of developing, implementing and maintaining library IT systems and related services, preferably in the higher education sectorKnowledge of, and experience in, administering licenses relating to resource discovery and useExperience of dealing with resource publishers and suppliersExperience in cataloguing and metadata provisionRecords Management and ArchivesExperience of working with records management and archives, preferably within the higher education library sectorDemonstrable understanding of the records management and archives landscape and commitment to meeting the needs of stakeholders effectivelySpecial requirementsAble to undertake duties at different premises including any University campus as required.Travel may be necessary from time to time in order to attend conferences and events, undertake University business and effectively represent the University in key professional networks.Library and Learning Resources provides services across extended hours. A variety of shift patterns may be applicable.L&LR staff are expected to take an active approach to continuing professional development.They are also expected to maintain the highest levels of security and confidentiality, and ensure the integrity of all data, systems and networks with which the post holder is involved.Expectations of all staffProfessional standardsAll staff employed by Birmingham City University are expected to exhibit high professional standards which promote and demonstrate the University’s core values of Excellence, People Focused, Partnership Working, Fairness and Integrity.Equal OpportunitiesAll staff are expected to understand and enact the University’s commitment to ensuring equality and diversity in all activities. This commitment is enshrined in the Equality Statement and core values.Dignity at workEvery member of staff has a responsibility to ensure colleagues are treated with dignity and respect.The University is committed to creating a work environment for all staff that is free from harassment, intimidation and any other forms of bullying at work, where everyone is treated with dignity, respect and professional courtesy.Health and safetyThe arrangements for meeting the University’s health and safety objectives are contained in the Birmingham City University Health and Safety Policy. This includes the responsibilities of key staff and procedures covering the main activities of the University.All staff are expected to take reasonable care of themselves and those that may be affected by their actions.Dress codeThe University does not operate a formal dress code for its employees, other than for those who are provided with uniform and/or protective clothing. However, employees must ensure that their dress is professional, reasonably smart and appropriate for the situation in which they are working. All staff should ensure that they present a professional image and one that reflects sensitivity to customer perceptions. This may reflect their ethnicity and lifestyle, but should not be provocative or cause offence to those with whom they have contact.CitizenshipAll staff are expected to adhere to good citizenship, being generous with help and support to others, collaborating with colleagues and working for the benefit of the University as a whole. In particular working to provide a positive student experience and achieving excellence in all the University’s activities.This job description indicates the expectations of staff at this level. Job descriptions are not exhaustive and you may be required to undertake other duties of a similar level and responsibility. ................
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