Business Capabilities Reference Model - New Brunswick

Business Capabilities Reference Model

27 July 2015

Government of New Brunswick Enterprise Architecture Program Business Capabilities Reference Model (ver 2.0)

Published by: Province of New Brunswick P.O. Box 6000 Fredericton, NB E3B 5H1 CANADA

ISBN 978-1-4605-0954-8

Table of Contents

Message from the CIO ................................................................................................1 Preface........................................................................................................................2 Introduction to Business Capabilities ...........................................................................3 Services to Clients.......................................................................................................6 Service Vehicles........................................................................................................23 Direction-Setting Services .........................................................................................30 Supporting Services ..................................................................................................35 References ................................................................................................................ 43

Message from the Chief Information Officer for the Government of New Brunswick

The document you are about to read is not only the culmination of much effort from a superb team of professionals; it represents a major shift in how government looks at itself and operates. As we noted in Canadian Government Executive (Oct. 2013, p 13), circumstances "are challenging us to think beyond the borders of `our' organizations, creating opportunities for enterprise-wide solutions." We needed to look at ourselves differently. This publication represents the second release (version 2) of the Business Capabilities Reference Model which now includes expanded descriptions for all level 2 capabilities.

Business Capabilities Modelling (BCM) is the antithesis of the siloed model of governments past, because it offers a clearer view of each individual capability (composed of people, process, and technology) that allows the organization to better execute on its strategy. Not how we do things, nor why: an assembly of all the "whats" that we do. BCM is a revolutionary and powerful approach for aggregating strengths and spotting gaps in the capabilities we need to fulfill our mandate to serve the people of New Brunswick, particularly in a rapidly changing environment. BCM makes us agile and responsive to any new needs of our clients and stakeholders, because we have an inventory of the tools we can use to serve them. We know what's in the toolbox ? and can quickly identify what's missing as a new challenge arises.

After developing the Government of New Brunswick Enterprise Architecture Roadmap 1 and the Enterprise Architecture Manual 2, BCM was the obvious next process to undertake. And it is already more than a reference model. We have put our model to practical use to approach solutions for multiple different classes of problems ? and we are not even making all the use we can of it!

A lot of people worked hard for a long time on this project. I especially want to thank Diane Nadeau for being there since the beginning and for persevering. I must thank members of Diane's team ? Peter Gee and Benoit Tessier, among others - and I offer my gratitude to all those who believed in our ability to get this far.

If you are reading this, you are likely a stakeholder in the project or a colleague in another organization hoping to learn from our experience. Thank you for your interest! Let us know if you want to learn more.

christian.couturier@gnb.ca

Christian Couturier, Ph.D. Chief Information Officer Government of New Brunswick

1. www2.gnb.ca/content/dam/gnb/Departments/eco-bce/OCIO/PDF/en/GNBITPlan_EAR.pdf 2. www2.gnb.ca/content/dam/gnb/Departments/eco-bce/OCIO/PDF/en/EnterpriseArchitectureManual.pdf

GNB Business Capabilities Reference Model

27 July 2015

1 / 43

 ................
................

In order to avoid copyright disputes, this page is only a partial summary.

Google Online Preview   Download