GIBB'S CATEGORIES OF DEFENSIVE & SUPPORTIVE …
(honesty) Direct. subtext., "I don't trust you or our communication with no underlying. relationship enough to be direct." agenda. responses: resentment, resistance. NEUTRALITY: Indifference to EMPATHY: Verbal and nonverbal. speaker's plight. displays of support. subtext 'What is going on with you supportive language: reflective. doesn't matter ... ................
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