Self exploration - Cengage
Chapter 5 Support and Empathy
Chapter Outline
Chapter 5 Support and Empathy: A Sustaining Presence
I. A Supportive Presence
A. Warmth and Caring
1. Relational processes
2. Conveying warmth appropriately
Exercise 5.1 Conveying Warmth and Caring
B. Acceptance
1. Unconditional positive regard
2. Societal norms
a. standards of conduct
b. may be codified into law
c. change over time
d. different cultures, different norms
3. Personal values
a. developed in context of family and sociocultural influences
b. nonjudgmental—unconditionally accepting people, not all behaviors
Exercise 5.2 Personal Values
4. Stylistic differences
a. personal style—habits and preferences
b. acceptance—an ethical responsibility
Exercise 5.3 Clients I Might Find Hard to Accept
CLIP 5.1 WARMTH AND CARING
C. Clinical Repose
1. Holding environment
2. Deliberate yet warm
3. Calm and confident manner
Exercise 5.4 Clinical Repose
D. Genuineness
1. Congruence
2. Honesty
3. Free from pretense, hypocrisy
4. Meaning what we say, but not saying everything we think
5. Owning mistakes and lack of knowledge
6. Inauthenticity undermines client confidence
E. Availability
1. Easy accessibility and flexibility
2. Additional contact in crisis
3. Safety net
4. Services in client’s language of choice
5. Connecting via technology
F. Validation
1. Endorsing and appreciating client’s story
2. Universalizing
G. Identifying and Affirming Strengths
1. Strengths perspective
2. Transferability of skills
CLIP 5.2 AFFIRMING CLIENT STRENGTHS
H. Provision of Concrete Supports
1. Help client access needed services
2. Builds trust and alliance
3. Avoid rescue fantasies and excessive “doing for”
4. Aware of our own strengths and weaknesses
I. Advocacy
1. On behalf of specific clients
2. In larger systems, for all people/living things
II. Empathy
Exercise 5.5 Experiencing Empathy
A. Empathy and Human Development
1. Mutually engaging exchanges
2. Fine-tuned over time with responsive others
3. Compassion fatigue
B. Developing Clinical Empathy
1. Getting into role
Exercise 5.6 Becoming the Other
2. Getting necessary and relevant information
a. information builds empathy
Exercise 5.7 Information Builds Empathy
b. learning about differences
Exercise 5.8 Expanding Your Capacity for Empathy
3. Befriending and working with a wide variety of people and communities
Exercise 5.9 Empathy Role-Plays
C. Communicating Empathy in the Relationship
1. Supportive sounds
2. Mirroring
a. physical form of reflection
b. rapport leads to synchrony
Exercise 5.10 Mirroring
3. Empathic echo
a. verbal reflection of client’s story
b. clinician shares client perspective
c. empathic reflection of content
Exercise 5.11 Empathic Reflection of Content
d. empathic reflection of affect
e. advanced empathy
Exercise 5.12 Empathic Reflection of Affect
CLIP 5.3 EMPATHY
D. Empathic Failures
1. Learning from empathic failures
2. Two-way feedback heightens mutuality
3. Cultural differences and assumptions may contribute to more mistakes
CLIP 5.4 EMPATHIC FAILURES
III. Conclusion
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