Frequently Asked Questions



Table of Contents – FAQ for Administrators

What are the minimum system requirements? 1

I can't access the website 2

I can't access the website but I can access or 2

Still can't get to the website…. 2

I can get to the login screen but cannot successfully log in. 2

I'm looking at the administration portion, and I can't figure out how or where the option to reset lessons is located. 3

I’m having problem getting a Department deleted. I feel all the Learners have been removed, but the department still does not delete? 3

Module Questions 3

I’m having a problem getting a module to delete/remove. 3

Steps to Remove a Module from a Group: Step 1: From Manage E-learning – Group page, click the Reassign button to the right of the name of the module. Step 2: Click the checkbox to the left of “Re-assign ALL LEARNERS listed below”. Step 3: Also click the checkbox to the left of “Re-assign all lessons”. Step 4: Click the Reassign Module button. Step 5: Click the link “Click Here”. Step 6: Click the Remove button to the right of the name of the module. 3

How can a System Administrator set the passing score? 4

There are two ways to set the passing scores for both pre-tests and tests: globally or individually. 4

Client-Authored or Third-Party Training Questions 5

Classroom Training Questions 6

Service Related Questions 6

Frequently Asked Questions for Administrators

What are the minimum system requirements?

Many issues encountered by learners can be resolved by ensuring the computer in use is equipped with the minimum system requirements. If you are unsure of how to check any of these things, check with your Information Technology department or whoever provides support for your computer.

• Your Computer must have a Pentium II 450Mhz or faster processor or higher running one of the following operating systems: Windows 98, Windows ME, Windows NT 4.0 (SP6a) and higher, Windows 2000, or Windows XP.

• Your Browser must be Internet Explorer 5.0 or higher or Netscape Navigator 4.0 or higher. Other browsers (AOL, Mozilla, Firefox, Safari, etc.) may not allow you access to the site or certain features.

• Your Browser settings must be set to:

o Refresh the page each visit

o Java Script Enabled

o Cookies Enabled

o Popup Blockers Disabled

I can't access the website

Check your Internet connection. See if you can access another Internet site such as or . If you cannot access or , then you may not be connected to the Internet and you cannot access any site. Check with your Internet Provider or your Information Systems department.

I can't access the website but I can access or

If you are connected, make sure you have the correct address in the address line and not in Search. For instance, if you go to , look in your browser menu for the address line, it will start with "." When you find that line, type in your website name.

Still can't get to the website….

Have your Information Systems department check the following to ensure they are not preventing or limiting access to any sites.

• Minimum System Requirements described above (and in more detail in a document available to System Administrators)

• Check Proxy server settings

• Check Firewall settings

• IP addresses allowed or restricted

I can get to the login screen but cannot successfully log in.

• Make sure that you are using the correct learner ID and password. Lowercase/uppercase does not make a difference.

• Make sure you are at the correct website. is our company website. Your company’s training site address will be YourFacilityName or the abbreviation for your Facility. You should only be prompted for a Learner ID and password. If you don’t know the specific web address, please contact your training administrator.

I'm looking at the administration portion, and I can't figure out how or where the option to reset lessons is located.

To reassign lessons, go to Admin Home, choose e-learning, Assign Training… and choose the appropriate option from Individual/Departments/Groups/Selected Learners. When the assignment page displays, look over on the far right-hand side and you will see a "reassign" button. Click the reassign button and follow the instructions in the new window.

I’m having problem getting a Department deleted. I feel all the Learners have been removed, but the department still does not delete?

Open the ‘System Reporting Tool’ report and select ‘Transcript - All Training’ because it shows both active and inactive Learners in a Department. Identify the Learners still remaining on the report, and ‘Look up’ each of the Learners selecting ‘Inactive’ and edit each Learner’s department. Then you can remove the Learner.

Module Questions

I’m having a problem getting a module to delete/remove.

Sometimes you may want to ‘Remove” a module from an individual’s lesson plan or from a group’s membership but either you do not see a “remove” button or after you click the button, the module is still listed in the Learner’s lesson plan. This occurs because a lesson assigned by that module has been completed by a learner. The other lessons in the module will be removed but completed lessons must be archived if you want them removed from the lesson plan.

Steps to Remove a module from an individual: Step 1: From either the E-learning Detail tab or the E-learning Assign Modules tab, click the Reassign button to the right of the name of the module. Step 2: Click the checkbox to the left of “Re-assign ALL lessons Step 3:” Click the Reassign Module button. Step 4: Click the link “Click Here”. Step 5: Click the Remove button to the right of the name of the module.

Steps to Remove a Module from a Group: Step 1: From Manage E-learning – Group page, click the Reassign button to the right of the name of the module. Step 2: Click the checkbox to the left of “Re-assign ALL LEARNERS listed below”. Step 3: Also click the checkbox to the left of “Re-assign all lessons”. Step 4: Click the Reassign Module button. Step 5: Click the link “Click Here”. Step 6: Click the Remove button to the right of the name of the module.

How can a System Administrator set the passing score?

The System Administrator sets the System Option default scores for Tests and PreTests. Administrators that can create or edit modules can set different passing scores if their training goals are different from the system-wide settings. For step-by-step instructions see the Help document, “Assignment Manager.”

There are two ways to set the passing scores for both pre-tests and tests: globally or individually.

• To set globally for a test, click System – System Configuration. Scroll down to ‘Minimum Test Score.” Then change to the minimum you would like to have for all lessons.

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• To set globally for a pretest, click System – System Configuration. Scroll down to ‘Minimum Test Score.” Then change to the minimum you would like to have for all lessons. The default for a pretest (on the right) is 100.

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• To set individually for a test and/or, open the Module you want to add a minimum test score to, click the Test Properties tab, the enter the minimum test score and the minimum pretest scores as needed. For step-by-step instructions see the Help document, “Assignment Manager.”

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How can I limit a learner from taking a test repeatedly until they are able to determine correct answers by process of elimination?

When you are editing your modules, you will see a tab labeled Test Properties. This page displays an option called Retake Frequency. If you leave this field blank, a learner can take the test multiple times, with no time restriction between testing attempts. To set a number of days the learner must wait between test attempts you will put a number in this field. Please note this option works on 24-hour increments. If the retake frequency is set for 1 and a learner takes a test at 2:00 PM, that learner may not access the test again until 2:01 the following day.

I see references to email addresses throughout the system. Will the staff have to supply an email address?

The system allows an administrator to email a learner from various points within it. If an email address is not available, the email options will not function for those specific learners. You can take advantage of this feature if you have email addresses for some, but not all, learners. See the Help document “

Client-Authored or Third-Party Training Questions

How do I learn more about 3rd party training and managing it through WebInservice(?

Most hospitals have training already purchased on CD or training done through presentations. The 3rd-party training feature allows you to manage that training through this system as well. This is referred to as Linked Content within MC Strategies. If you use an authoring tool such as Macromedia, Flash, Front Page, etc. to create training, that training can now be pulled into MC Strategies through this feature. Our goal is to simplify your training management duties by giving you one place to manage it all.

We linked to a MS Word document and I was able to change the data from the learner’s screen. I don’t want my learners to be able to change the data.

Depending on the software you use to create the training, there are several ways to “lock” the file. If it is a word document, you can make it read-only, an Excel spreadsheet can be locked, Power Point presentations should be published, etc. Check the help features in the software you are using to determine exact instructions. FYI -- This can be good and bad. This can be a great way for multiple people to view something and make central changes in real time.

Classroom Training Questions

How can we manage classroom training using MC Strategies?

You can now manage your classroom training as well as your online training. You can schedule instructors, create classrooms, and setup classes to be assigned to the learner. These classes show up for the learner when they choose the My Classes & Events menu. This is great for orientation classes, CPR, or any situation where online training is not an option.

Is classroom training only for E-learning lessons?

No, classroom training is used to schedule/manage your facility classrooms. You may enroll a participant or allow open enrollment. The system allows you to publish available classes such as CPR for open enrollment as well as limit the number of participants per class.

Service Related Questions

What Internet provider does MC Strategies use?

MC Strategies, Inc. has a contract with Verisign that ensures us a secure website and also allows us to offer security certificates to ensure each client has an individual secure website.

What plans have you taken to provide uninterrupted service to the training website?

Service can be interrupted from basically four different places - a problem at your facility, a problem here with our system, a problem with our Internet service provider, or on the network lines somewhere in between. We have taken measures to ensure that our system has minimal down time by doing two things -- signing with a reputable service provider and having a backup system in place.

MC Strategies, Inc. has a contract with a major service provider that has a local point of presence. What does that mean? That means we receive fast, reliable Internet connections and are provided with service technicians to solve any problems within a timely manner. Fewer miles between the "point of presence" and the physical location of our office means less chances for problems to occur. We also have in place a redundant system that we can initiate if there are difficulties on our end. Occasionally, we will have scheduled down time for maintenance or updates. You will be notified prior to the scheduled down time so that the inconvenience will be lessened.

How is a client's website set up?

Each client has its own database and their own website. What does this mean for the client? A Personal Client Database means that the clients will only have data in their database that is for their employees. One of the advantages is they have the ability to run reports for their facility, customized to their departments. It also means that only authorized users from their facility can access the site. And it means they won't be competing with the world to access their site.

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