Handbook for Federal, State, and Crimson Scholar Workstudy ...
Key Principles Involved in Providing Excellent Customer Service Page 15. Maintain and Enhance Self-Esteem Page 16 Active Listening and Responding with Empathy Page 16. Non-Verbal Cues: True Feelings Shine Through Page 17. Involve the Customer Page 18. Service Steps Page 18 ................
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