Exceptional Customer Service
[Pages:36]Exceptional Customer Service
Customer Service
Photo credit: Beta M, Wikimedia Commons
How would you rate the level of customer service that your office currently delivers?
Who are your customers?
? External customers
(Students/parents)
? Internal customers
(Your co-workers and those in other offices, executive management)
Photo credit: Victor1558, flickr
Prepare for your customers
? Arrive to work on time (or early) ? Organize desk, emails, files, etc.
(A messy desk can present a poor impression) ? Keep notes and review prior to appointment ? Know your job (and others' responsibilities) ? Know office policies and procedures and how to explain
Photo credit: juhansonin, flickr
Greet every customer!
? Make eye contact ? Use the customer's name ? Invite the customer to be
seated ? Ask how you can provide
help and give your name
Photo credit: bpsusf, flickr
Face-to-face communication
38%
7% 55%
Words
Body Language Tone of Voice
Non-verbal communication
? Make immediate eye contact
? Watch body language that can send the wrong message
? Nod to indicate you are listening
Photo credit: Gregg L Cooper, flickr
Vocal qualities
Photo credit: thereseeirene, flickr
? Tone of voice ? Inflection in the voice ? Rate of speech ? Intensity
................
................
In order to avoid copyright disputes, this page is only a partial summary.
To fulfill the demand for quickly locating and searching documents.
It is intelligent file search solution for home and business.
Related download
- 6 secrets of exceptional customer service
- exceptional customer service enhancing the customer
- 2017 aspect consumer experience index
- exceptional customer service putting people first in the
- excellent customer service a dozen best practices
- how to deliver exceptional
- customer service workshop
- exceptional customer service
- the 10 commandments of exceptional customer service 150
Related searches
- frontline aesop customer service number
- list of customer service responsibilities
- frontline education customer service num
- frontline education customer service number
- desert financial customer service number
- payday loans customer service number
- nylaarp customer service make payment
- examples of exceptional customer service
- exceptional customer service
- definition of exceptional customer service
- what is exceptional customer service
- companies with exceptional customer service