Executive Summary - California

, reflecting 20% of the department’s consumer population. Of the 20,400 surveys sent in April 2019, 18, 66. 6. were. deliverable surveys and 1,734 were undeliverable surveys. DOR received . 3, 483 (18.7%) responses. The 18.7% response rate reflects a 4.7% decrease from the 2018 response rate of 23.4%, which had the same sample size of 20,400. ................
................