Polycom RealPresence Group Series

[Pages:34]RELEASE NOTES

6.2.2.7 | August 2021 | 3725-63711-065A

Polycom RealPresence Group Series

Poly announces the new release of Polycom RealPresence Group Series system software.

Note:

If you're manually upgrading the RealPresence Group Series system using the system web interface and the current software version is lower than 6.2.0.2, you must first upgrade to 6.2.0.2 and then upgrade to 6.2.2.7.

This document provides the latest information on the following Poly software: Version 6.2.2.7 of the Polycom RealPresence Group Series system software Version 2.2 of the Polycom EagleEye Director camera software Version 1.2.2 of the Polycom EagleEye Producer system software Version 6.2.2.7 of the Polycom RealPresence Touch panel software Version 2.2.2.6 of the Polycom RealPresence Touch operating system software Version 6.2.2.7 of the Polycom Touch Control panel software Version 6.2.2.7 of the Polycom Touch Control operating system software

Contents

What's New................................................................................................................................2 Polycom Labs Experimental Features.....................................................................................2 Security Updates.......................................................................................................................5 Software Installation and Upgrades.........................................................................................5 Hardware and Software Requirements....................................................................................6 Version History .......................................................................................................................11 Language Support ..................................................................................................................15 Resolved Issues ......................................................................................................................16 Known Issues..........................................................................................................................17 Limitations ...............................................................................................................................27 Interoperability ........................................................................................................................29 Get Help ...................................................................................................................................33

PLANTRONICS + POLYCOM

NOW TOGETHER AS POLY

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6.2.2.7

Privacy Policy..........................................................................................................................33 Copyright and Trademark Information ..................................................................................33

What's New

RealPresence Group Series system software 6.2.2.7 includes all the features of the previous releases, bug fixes, and provides the following functionality:

OAuth 2.0 Authentication for Calendaring Service

You can now enable or disable OAuth 2.0 authentication for the Microsoft Exchange Calendar from Admin Settings > Servers > Calendaring Service.

Polycom Labs Experimental Features

Poly implemented Polycom Labs experimental features to obtain feedback from the user community on the viability of the features for future consideration. Poly is no longer soliciting that feedback. The current set of Polycom Labs features will remain experimental, and there are no plans to introduce them as full features in a standard software release. The following experimental features are available in this release:

? VisualBoard advanced features ? Incoming NoiseBlock ? Polycom Acoustic Fence with Beam Shaping ? Auto Awake for the Polycom EagleEye Producer camera ? Content Stretch ? Dual live streaming ? Stamping log files

Enable Experimental Features

Enable experimental features and evaluate them in a nonproduction environment. To enable experimental features:

1. In the system web interface, go to Admin Settings > General Settings > System Settings > Polycom Labs.

2. Select the Enable Polycom Labs Features check box.

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VisualBoard Advanced Features

Enable the following experimental features for VisualBoard:

? Enable PowerPoint Slide Conversion: Share PowerPoint document files while working in VisualBoard.

? Allow Slide Zoom: Enlarge a slide by moving two fingers in opposite directions while in drawing mode.

? Allow Swipe Navigation: Move to the next slide by swiping, or fast dragging, while in pointer mode.

Incoming NoiseBlock

When you enable the Incoming NoiseBlock feature, the RealPresence Group Series system automatically senses ambient noise in the far-end audio and mutes the loudspeaker. Ambient noise can include keyboard typing, paper shuffling, or any sounds other than human speech. As soon as a far-end meeting participant begins speaking, the system automatically unmutes the loudspeaker.

Note:

If you enable Incoming NoiseBlock on a RealPresence Group 310 or 500 system and connect a computer to the RealPresence Group Series system HDMI input port as the content source, the audio from the HDMI input may fade in and out at the local end.

Polycom Acoustic Fence with Beam Shaping

The Polycom Acoustic Fence with Beam Shaping feature includes Beam Mode. A single tabletop microphone, a single ceiling microphone, or a single EagleEye Acoustic camera forms the beam using signal processing on the microphones contained in the unit. Acoustic Beam greatly reduces sounds outside a well-defined beam. The beam width can vary from ?10 degrees to ?60 degrees. For additional configuration information for Polycom Acoustic Fence with Beam Shaping Technology, see the Polycom Acoustic Fence and Acoustic Fence with Beam Shaping Technology Technical Bulletin.

Enable and Configure Polycom Acoustic Fence with Beam Shaping

When you enable Polycom Acoustic Fence with Beam Shaping, configure the Beam Mode settings. The default setting is automatic steering beam, which automatically steers the beam to the meeting participant who is talking. You can set Beam Mode to a fixed beam, which only picks up audio within a set beam.

Note:

You can't enable Acoustic Fence with Beam Shaping and Acoustic Fence Technology features at the same time. To disable Acoustic Fence, go to Admin Settings > Audio/Video > Audio > General Audio Settings in the system web interface and clear Enable Acoustic Fence.

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To enable and configure Polycom Acoustic Fence with Beam Shaping: 1 In the system web interface, go to Admin Settings > General Settings > System Settings > Polycom Labs. 2 Under Acoustic Fence with Beam Shaping, select Enable Acoustic Fence with Beam Shaping. 3 Select a Beam Mode and save your settings.

Auto Awake for the Polycom EagleEye Producer Camera

This feature enables a Polycom EagleEye Producer camera to automatically wake up when it detects the presence of people or faces.

Content Stretch

This feature enables RealPresence Group Series systems to stretch the content to fit the monitor. When you enable this feature, the content displays full screen without black bars, even if the receiving content aspect ratio isn't 16:9.

Dual Live Streaming

This feature is supported only on RealPresence Group 700 systems. Dual live streaming enables the system to combine video from two cameras as a single camera source. The encoded stream sent to the far site consists of a single stream of encoded video that includes two camera views. The far end sees two camera views from the far site and doesn't notice a difference in call connection, negotiation, or quality. This feature supports the following layouts:

? Equal size ? Main camera only ? Room camera only ? Main camera in PIP ? Room camera in PIP ? Side-by-side 3D ? Top-and-bottom 3D

Stamping Log Files

This feature helps you troubleshoot issues by adding a log stamp whenever a system issue occurs. A log stamp is a numerical value that starts with 1 and increments each time you activate the feature. The log stamp value automatically restarts at number 1 when the system restarts. When you encounter a system issue, you can add a log stamp from the following locations:

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RealPresence Group Series local interface RealPresence Group Series system web interface RealPresence Touch paired with a RealPresence Group Series system

Add a Log Stamp from the Local Interface

Add a log stamp from the RealPresence Group Series local interface. To add a log stamp from the RealPresence Group Series local interface:

1 Go to Settings > System Information > Diagnostics > Log Stamp. 2 Select Log Stamp.

Add a Log Stamp from the System Web Interface

Add a log stamp from the RealPresence Group Series system web interface. To add a log stamp from the RealPresence Group Series system web interface:

1 Go to Diagnostics > System > Logs > Log Stamp. 2 Select Log Stamp.

Add a Log Stamp from the RealPresence Touch Interface

Add a log stamp from the RealPresence Touch interface. To add a log stamp from the RealPresence Touch interface:

1 Go to Settings > System Information > Log Stamp. 2 Select Log Stamp.

Security Updates

For information about known and resolved security vulnerabilities, go to the Poly Security Center.

Software Installation and Upgrades

Procedures for installing and updating RealPresence Group Series system software vary. With your license key, update from software version 4.0.2 or later to 6.2.2.7. If your current software is lower than 6.2.0.2, you must first upgrade to 6.2.0.2 and then upgrade to 6.2.2.7. When updating the system software to version 4.1.x or later, make sure you're currently running version 4.0.2 or later.

If you're running version 4.0.0, 4.0.0.1, or 4.0.1, download and install version 4.0.2 from the Poly Online Support Center before you download and install a 4.1.x version.

If you're already running version 4.0.2 or later, you can follow the procedures described in the Polycom RealPresence Group Series Administrator Guide at the Poly Online Support Center.

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Hardware and Software Requirements

The following sections list the supported hardware and software versions when integrating accessories and peripherals with RealPresence Group Series systems.

Integrating a Polycom SoundStation IP 7000 Conference Phone

To integrate a Polycom SoundStation IP 7000 conference phone with a RealPresence Group Series system, use the following software versions:

SoundStation IP 7000 Supported Software Versions

SoundStation IP 7000 Phone Software Version 4.0.11 and Updater 5.0.11

4.0.7 and Updater 5.0.5 4.0.6 and Updater 5.0.x 4.0.4 and Updater 5.0.x 4.0.4 and BootRom 5.0.1 4.0.3F and BootRom 5.0.1 4.0.2 Revision B and BootRom 5.0.1

RealPresence Group Series System Software Version

5.1.2, 6.0.0, 6.0.1, 6.1.0, 6.1.1, 6.1.2, 6.1.2.1, 6.1.3, 6.1.4, 6.1.5, 6.1.6.1, 6.1.7, 6.1.7.1, 6.1.7.2, 6.2.0, 6.2.0.1, 6.2.0.2, 6.2.1, 6.2.1.1, 6.2.1.2, 6.2.2, 6.2.2.1, 6.2.2.2, 6.2.2.3, 6.2.2.4, 6.2.2.5, 6.2.2.6

4.3.0, 4.3.1, 4.3.2, 5.0.0, 5.0.1, 5.0.2, 5.1.0, 5.1.1

4.2.0

4.1.3, 4.1.3.2

4.1.1, 4.1.1.1

4.0.1, 4.0.2

4.0.0, 4.0.0.1

Integrating a Poly Trio System

To integrate a Poly Trio system with a RealPresence Group Series system, use the following software versions:

Poly Trio Supported Software Versions

RealPresence Group Series Software Version 6.2.2.7 6.2.2.6

Poly Trio Software Version 7.1.1 or later 7.0.0 or later

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6.2.2.5 6.2.2.4 6.2.2.3 6.2.2.2 6.2.2.1 6.2.2 6.2.1.2 6.2.1.1 6.2.1 6.2.0.2 6.2.0.1 6.2.0 6.1.10 6.1.9 6.1.8

5.9.5AA or later 5.9.4AA or later 5.9.3AA or later 5.9.2AB or later 5.9.2AA or later 5.9.1AA or later 5.9.0AA or later 5.9.0AA or later 5.9.0AA or later 5.8.2AC or later 5.8.0AA or later 5.7.2AB or later 5.7.2AB or later 5.7.1AB or later 5.7.1AB or later

Integrating Polycom Touch Devices

To integrate a RealPresence Touch or Polycom Touch Control with the RealPresence Group Series system, you must use a compatible software version.

Polycom RealPresence Touch

RealPresence Touch, after pairing with a RealPresence Group Series system, verifies the compatibility of the RealPresence Touch panel software and requests a software update. Polycom recommends that you update the software on RealPresence Touch to match the RealPresence Group Series software. The RealPresence Touch operating system software version doesn't have to match the RealPresence Touch panel software version; however, Polycom recommends that you use the latest operating system software. Update the RealPresence Touch operating system software through the administration pages on the RealPresence Touch or through the RealPresence Touch system web interface.

When you downgrade the RealPresence Group Series system software, the Polycom RealPresence Touch software automatically downloads a compatible version after being paired. However, the RealPresence Touch platform version 2.0 might not automatically downgrade to version 1.0. In this case,

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to manually downgrade from version 2.0 to 1.0, you must use a USB flash drive or initiate a downgrade from a server repository that includes version 1.0.

Polycom Touch Control

The first three numbers of the Polycom Touch Control software version must match the first three numbers of the RealPresence Group Series software version. For example, Polycom Touch Control software version 6.2.2 is compatible with RealPresence Group Series software versions 6.2.2 and 6.2.2.7.

Hardware and Software Compatibility

The following table lists RealPresence Group Series system software versions that are compatible with RealPresence Group Series system hardware.

Note:

Poly recommends that you upgrade your Polycom devices with the latest software versions, as compatibility issues may already have been addressed by software updates. See the Current Polycom Interoperability Matrix to match product and software versions.

Hardware and Software Compatibility

Hardware Model RealPresence Group 700 RealPresence Group 700 RealPresence Group 700 RealPresence Group 500 RealPresence Group 500 RealPresence Group 500

RealPresence Group 310 RealPresence Group 310

Part Number

Designation in User

(or Serial Number) Interfaces

2201-84248-xxx

Hardware version 20

2201-08090-xxx

Hardware version 7 Hardware version 8

2201-09770-xxx

Hardware version 6 Hardware version 7

2201-61078-xxx 2201-68113-xxx

Hardware version 20

Hardware version 16 Hardware version 18

2201-09790-xxx

Hardware version 9 Hardware version 10 Hardware version 12 Hardware version 15 Hardware version 17

2201-61079-xxx 2201-68990-xxx

Hardware version 20

Hardware version 16 Hardware version 18

Compatible Software Versions

6.0.1 and later

4.1.3 and later 4.1.3 and later

4.0.2 and later 4.1.3 and later

4.2.0 and later

4.2.0 and later 4.2.0 and later

4.0.0 and later 4.1.3 and later 4.1.3 and later 4.1.3 and later 4.2.0 and later

4.3.0 and later

4.3.0 and later 4.3.0 and later

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