Job Description Soft Services Manager - Incentive FM

Job Description Soft Services Manager

Reports to: Operations Manager Responsible for: All IFM site staff Location / Client: St Anns Shopping Centre, Harrow, Middlesex Salary: ?30,000 Employment Status: Full Time, Permamanent Hours of work: 45 hours per week to suit the nature of a busy shopping centre

PURPOSE OF THE ROLE: The main purpose of the job is to provide a professional, comprehensive Facilities Management service to the client.

KEY ACCOUNTABILITIES:

The following key accountability areas are a given requirement. The list is not exhaustive and should not act to constrain the job holder from working within a wider brief if necessary in order to achieve the requirements of the job role.

Responsibility for the soft facilities management for St Anns, Harrow Leading, coaching. developing and mentoring the onsite IFM team Delivery of all client and contractor KPI and SLA targets Management of budgets Monitor facilities related spending against budget and forecast Review facilities supplier contract agreements and commercial terms and conditions Ensure compliance with Health & Safety legislation Regular facilities update meetings Facilities contract reviews Liaison with client and development of a positive relationship Monitoring of Concept Evolution helpdesk system Responsible for own administration

DIMENSIONS: The job holder will have joint control of a direct budget and be the lead for all on site IFM staff.

ESSENTIAL COMPETENCIES: Good experience of working within a customer facing environment is a requirement for this position along with exceptional people management and administration skills. Specific competencies within this general requirement include the following:

Excellent communication and interpersonal skills Excellent organisational and influencing skills Minimum 2 years' experience at Management level Minimum 2 years' experience of facilities management within a retail environment Relevant H&S Qualification (IOSH, NEBOSH etc.) Excellent IT literacy skills in MS Outlook, Word, Excel and PowerPoint Must be able to work on own initiative with a proactive and flexible attitude Ability to multi task and prioritise Must have a smart appearance

Facilities Manager

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