SCHOOL CALL CENTERS
Where Schools Should Call
For a complete list of contact points, go to the Schools Portal Website: fsa4schools. and click on Help Center
|Function |Phone or Email |Web address |
|APPLICATION PROCESSING | | |
|Order bulk paper FAFSAs, Student Guides, etc. |Bulk Publications & Ordering System |Go to the Schools Portal web site and under the |
| |1-877-433-7827 |Resources & Training heading click on “Publications &|
| | |How to Order.” |
| | | |
|Check status of FAFSA and SAR/ISIR processing |Federal Student Aid Info Center |Go to Schools Portal website and under the FAA Access|
| |1-800-4FED-AID |to Student Date heading click on “CPS (FAFSA/ISIR |
| | |Processing)” |
|SCHOOL SERVICES – Eligibility | | |
|Become an eligible school |See website for specific FSA CASE team |Go to Schools Portal web site and under the |
|Add a location |phone numbers. |Participation & Funding heading, click on the |
|Report a change to your Program Participation | |“Application/Recertification (EAPP)” link |
| | |or go to eligcert. |
|Add or Correct a Federal or Direct Loan school code | | |
| |Call COD Customer Service @ |Go to Schools Portal web site and under the |
| |Pell 1-800-474-7268 |Participation & Funding heading, click on the |
| |Direct Loan 1-800-848-0978 |“Application/Recertification (EAPP)” link |
|eZ-Audit |Email: codsupport@acs- |or go to eligcert. |
| | | |
| |Contact the EZ Audit Help Desk |Go to Schools Portal web site and under the |
| |1-877-263-0780 |Participation & Funding heading, click on |
| |Email: fsaezaudit@ |the “e-Z audit” link |
| | |or go to ezaudit. |
|School Services – General | | |
|FSA Conferences |Conference Registration & Information call|Go to Schools Portal web site and under the Resources|
| |Jackie Miller @ 1-319-665-7797 or send |& Training heading click on the “Conferences” link |
| |email to confsuggest@ |Or go to edeworkshop. |
|Download EDExpress software & technical manuals | | |
|Application Processing |CPS/SAIG Technical Help |Go to Schools Portal website and under the Resources |
|Packaging |Phone: 1-800-330-5947 |& Training heading click on the “Software and |
|FISAP |E-mail: CPSSAIG@ |Manuals: SAIG” link or go to fsadownload. |
|SSCR | | |
|ISIR Analysis | | |
|R2T4 | | |
|FAA Access to CPS Online | | |
|EDconnect | | |
|Network Password Changes | | |
|Data Transmission Services | | |
| | | |
|FSA Training | | |
| | | |
| | | |
| | | |
|Campus Based | |Go to Schools Portal web site and under the Resources|
| | |& Training heading click on the “Training (TFAP)” |
| |Call 1-202-377-3941 |link or go to offices/OSFAP/training |
|Pell Grant & Direct Loan |Email | |
|Common Origination & Disbusements |FSA_Internet_Registration@ |Go to Schools Portal web site and under the |
|(COD) | |Participation & Funding heading, click on the |
| | |“eCampus-Based/FISAP” link or go to |
|Grant Application & Payment System |Call 1-877-801-7168 |cbfisap. |
|(GAPS) |Email: CBFOB@ | |
| | |Go to the Schools Portal web site and under the FAA |
| | |Access to Student Data heading, click on the “COD (DL|
|National Student Loan Data System (NSLDS) |Call COD Customer Service @ |& Pell Processing) link or go tocod. |
| |Pell 1-800-474-7268 | |
| |Direct Loan 1-800-848-0978 |Go to Schools Portal web site and under the |
| |Email: codsupport@acs- |Participation & Funding heading, click on the |
| | |“GAPS & E-payments” link |
| | | |
| |Call 1-888-336-8930 | |
| |Email: edcaps.user@ | |
| | |Go to Schools Portal web site and under the FAA |
| | |Access to Student Date heading click on “NSLDS for |
| | |FAA’s” link or go to |
| |Call: 1-800-999-8219 |nsldsfap. |
| |Email: nslds@ | |
Where Students Should Call
In general, the first place a student should look for information is the Student Aid Website at: studentaid.
| | | |
|FAFSA and SAR/ISIR Correction status checks |Federal Student Aid Information Center |Web Site: fafsa. |
| |1-800-4FED-AID |PIN Registration Web Site: (For students and parents |
|Obtain information about the federal student aid |Overseas Callers: 1-319-337-5665 |access) pin. |
|programs |TTY: 1-800-730-8913 |Student Aid on the Web site: studentaid. |
| | | |
|Check on status of loans and grants previously paid to|Federal Student Aid Information Center |NSLDS website nslds. |
|students |1-800-4FED-AID |Note – students will need to obtain a PIN to access |
| |Overseas Callers: 1-319-337-5665 |specific data. See pin. |
| |TDD/TTY: 1-800-730-8913 | |
| | | |
|Check on Direct Loan accounts and repayments |Direct Loan Servicing Center |Website: dl..com |
| |Borrower Services: | |
| |Call: 1-888-848-0979 | |
| | | |
| | | |
|Check on defaulted loans or grant overpayments |Payment Center Collections: |Website: |
| |Call: 1-800-621-3115 | |
| |Email: dschelp@ | |
| | | |
|Loan disputes and problems |Ombudsman’s Office |Website: fsahelp. |
| |Call: 1-877-557-2575 | |
| |FAX: 1-202-275-0549 | |
| | |Student Aid on the Web site: studentaid. |
|Closed Schools |Federal Student Aid Information Center |Search on the word: “closed schools” |
| |1-800-4FED-AID | |
| |Overseas Callers: 1-319-337-5665 | |
| |TTY: 1-800-730-8913 | |
| | | |
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