SCHOOL CALL CENTERS



Where Schools Should Call

For a complete list of contact points, go to the Schools Portal Website: fsa4schools. and click on Help Center

|Function |Phone or Email |Web address |

|APPLICATION PROCESSING | | |

|Order bulk paper FAFSAs, Student Guides, etc. |Bulk Publications & Ordering System |Go to the Schools Portal web site and under the |

| |1-877-433-7827 |Resources & Training heading click on “Publications &|

| | |How to Order.” |

| | | |

|Check status of FAFSA and SAR/ISIR processing |Federal Student Aid Info Center |Go to Schools Portal website and under the FAA Access|

| |1-800-4FED-AID |to Student Date heading click on “CPS (FAFSA/ISIR |

| | |Processing)” |

|SCHOOL SERVICES – Eligibility | | |

|Become an eligible school |See website for specific FSA CASE team |Go to Schools Portal web site and under the |

|Add a location |phone numbers. |Participation & Funding heading, click on the |

|Report a change to your Program Participation | |“Application/Recertification (EAPP)” link |

| | |or go to eligcert. |

|Add or Correct a Federal or Direct Loan school code | | |

| |Call COD Customer Service @ |Go to Schools Portal web site and under the |

| |Pell 1-800-474-7268 |Participation & Funding heading, click on the |

| |Direct Loan 1-800-848-0978 |“Application/Recertification (EAPP)” link |

|eZ-Audit |Email: codsupport@acs- |or go to eligcert. |

| | | |

| |Contact the EZ Audit Help Desk |Go to Schools Portal web site and under the |

| |1-877-263-0780 |Participation & Funding heading, click on |

| |Email: fsaezaudit@ |the “e-Z audit” link |

| | |or go to ezaudit. |

|School Services – General | | |

|FSA Conferences |Conference Registration & Information call|Go to Schools Portal web site and under the Resources|

| |Jackie Miller @ 1-319-665-7797 or send |& Training heading click on the “Conferences” link |

| |email to confsuggest@ |Or go to edeworkshop. |

|Download EDExpress software & technical manuals | | |

|Application Processing |CPS/SAIG Technical Help |Go to Schools Portal website and under the Resources |

|Packaging |Phone: 1-800-330-5947 |& Training heading click on the “Software and |

|FISAP |E-mail: CPSSAIG@ |Manuals: SAIG” link or go to fsadownload. |

|SSCR | | |

|ISIR Analysis | | |

|R2T4 | | |

|FAA Access to CPS Online | | |

|EDconnect | | |

|Network Password Changes | | |

|Data Transmission Services | | |

| | | |

|FSA Training | | |

| | | |

| | | |

| | | |

|Campus Based | |Go to Schools Portal web site and under the Resources|

| | |& Training heading click on the “Training (TFAP)” |

| |Call 1-202-377-3941 |link or go to offices/OSFAP/training |

|Pell Grant & Direct Loan |Email | |

|Common Origination & Disbusements |FSA_Internet_Registration@ |Go to Schools Portal web site and under the |

|(COD) | |Participation & Funding heading, click on the |

| | |“eCampus-Based/FISAP” link or go to |

|Grant Application & Payment System |Call 1-877-801-7168 |cbfisap. |

|(GAPS) |Email: CBFOB@ | |

| | |Go to the Schools Portal web site and under the FAA |

| | |Access to Student Data heading, click on the “COD (DL|

|National Student Loan Data System (NSLDS) |Call COD Customer Service @ |& Pell Processing) link or go tocod. |

| |Pell 1-800-474-7268 | |

| |Direct Loan 1-800-848-0978 |Go to Schools Portal web site and under the |

| |Email: codsupport@acs- |Participation & Funding heading, click on the |

| | |“GAPS & E-payments” link |

| | | |

| |Call 1-888-336-8930 | |

| |Email: edcaps.user@ | |

| | |Go to Schools Portal web site and under the FAA |

| | |Access to Student Date heading click on “NSLDS for |

| | |FAA’s” link or go to |

| |Call: 1-800-999-8219 |nsldsfap. |

| |Email: nslds@ | |

Where Students Should Call

In general, the first place a student should look for information is the Student Aid Website at: studentaid.

| | | |

|FAFSA and SAR/ISIR Correction status checks |Federal Student Aid Information Center |Web Site: fafsa. |

| |1-800-4FED-AID |PIN Registration Web Site: (For students and parents |

|Obtain information about the federal student aid |Overseas Callers: 1-319-337-5665 |access) pin. |

|programs |TTY: 1-800-730-8913 |Student Aid on the Web site: studentaid. |

| | | |

|Check on status of loans and grants previously paid to|Federal Student Aid Information Center |NSLDS website nslds. |

|students |1-800-4FED-AID |Note – students will need to obtain a PIN to access |

| |Overseas Callers: 1-319-337-5665 |specific data. See pin. |

| |TDD/TTY: 1-800-730-8913 | |

| | | |

|Check on Direct Loan accounts and repayments |Direct Loan Servicing Center |Website: dl..com |

| |Borrower Services: | |

| |Call: 1-888-848-0979 | |

| | | |

| | | |

|Check on defaulted loans or grant overpayments |Payment Center Collections: |Website: |

| |Call: 1-800-621-3115 | |

| |Email: dschelp@ | |

| | | |

|Loan disputes and problems |Ombudsman’s Office |Website: fsahelp. |

| |Call: 1-877-557-2575 | |

| |FAX: 1-202-275-0549 | |

| | |Student Aid on the Web site: studentaid. |

|Closed Schools |Federal Student Aid Information Center |Search on the word: “closed schools” |

| |1-800-4FED-AID | |

| |Overseas Callers: 1-319-337-5665 | |

| |TTY: 1-800-730-8913 | |

| | | |

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