PATIENT FAMILY DINNER - Amazon Web Services



PATIENT FAMILY DINNERPatient dinners are an opportunity to accomplish:Thanking individuals for being great patientsConnecting great patients with other patients or family members on the fenceSharing testimonialsFinding out what patients like about the office so you can do more of what is workingDiscover what they don’t like about the office and potentially make changesGenerate attendance for the Advanced TalkCreate leads in the community Choose a restaurant with a separate room or section that is quiet. Everyone at the table needs to be able to hear. Create a separate pre-printed menu with 6 choices to eliminate wasted time on ordering and contain municate with the restaurant before to have prompt service once arrive. The patient dinner sharing and eating time should be around one hour. Be conscious of patients and restaurants time.Invite 6-8 patients (each to bring a spouse/significant guest with them). Give written invitation 2-3 weeks prior to dinner to allow for scheduling and childcare. Team members should personally invite patient when delivering the invitation; “The doctors and staff pick our favorite patients to come to a family dinner so the doctor can get a chance to spend more time with you. We want you to bring your spouse or a guest who is special to you. Here’s an invitation, please RSVP with the guest’s name this week if you can make it.” On patient dinner night, have a team member greet patients at the table. Introduce everyone as they arrive. Once orders have been placed, the doctor speaks briefly. I want to thank you for being such an amazing part of our family of patients. I hope you can see, being chiropractor is not simply my job – but it’s what God has called me to do. Our clinic is our mission to save this community. The main purpose tonight is a chance for us to spend some time and better get to know our favorite people and as a way to say thank you. We also learn a lot from this time. Many of the processes you see in the clinic were created right here at these events. So after we eat, we’re also going to ask you how you feel we can better serve you and the community. During the ordering process, the doctor should go from couple to couple and get to know them better. While they are eating, testimonies. Have everyone tell their story. To keep it on time, ask 3 questions.What was going on with your health when we met?What did you try that hadn’t worked?What has happened since you started chiropractic care in our office?Make sure to lead the conversation, pull the information you know is valuable for them to have framed properly in their own thoughts and that is best for everyone else to hear.After sharing time and eatingDoctor say, “You are our golden patients. My number 1 priority is to continue to help your health advance.” Discuss the upcoming Advanced Talk and how it is designed to accelerate their progress, max-out their health, and pull them from the disease and sickness crisis. Get them signed up and committed to coming. During the relational, focused calmness of the dinner is a great platform for overcoming objections. Far better than the speed and distraction of an office visit.Now it’s time to share your burden for the community and then ask them how they feel we can reach out to save more lives and generate more patients like them.Advanced Talks are a great start - ask patients for help getting flyers and information for Advance Talk out into the community.Discuss missing family members and friends from the practice and get their names down for the Advanced Talk or PAD. Discuss why businesses, churches, schools, civic groups, gyms, and other local organizations are a great. We can do the Advanced Talk at these locations. Doctor shares the mission again and asks patients where they can help set up leads for outside talks or screenings. Get this on paper. Team members should stay until all others have gone. Patients will tell them things they would not say in front of doctor or other guests.Create a lead sheet with names and numbers from dinner. FOLLOW UP AND INVITE THEM TO THE ADVANCED TALK AND PAD/CAD!Be sure all guests are listed on sign-up sheet for Advance Talk to receive a reminder call the day before. Mark all guests who committed to new patient time at Patient Appreciation Days into the schedule.Make a list of all suggestions, likes/dislikes and ideas that were shared. Discuss and follow up as needed with team. ................
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