Obsolescence SSO FAQ template 2.hpe.com
457200114300000ADME 3.4 Discontinuance announcementFrequently Asked QuestionsIn September 2019 Hewlett Packard Enterprise (HPE) announced the discontinuance of ADME 3.4This document provides answers to frequently asked questions regarding this announcement.PRODUCT RELATED QUESTIONSQuestionWhen is HPE discontinuing ADME 3.4?AnswerEffective November 2019, HPE is discontinuing ADME 3.4. It will not be available for purchase after this date.. ADME is now end of life. There is no replacement product identified. Question What versions of ADME are currently available?Answer ADME is now end of life. After November 2019, there are no active versions of ADME for sale or support. QuestionWhy is HPE discontinuing ADME ?AnswerHPE has decided to declare end of life of ADME due to current business priorities. QuestionWhat product numbers are affected by this discontinuance?AnswerADME 3.4 Media - Q0A48AAE (and all associated licenses)QuestionWho can I contact if I have more questions with regards to this product discontinuance?AnswerPlease contact your Local CMS Sales representative.QuestionI received this communication but I have already migrated my ADME solution. Do I need to do anything?AnswerNo, nothing more.support contract RELATED QUESTIONSQuestionWhat is the end of support date of ADME 3.4 ?AnswerThe End of Support date for ADME 3.4 is 30th November 2019. After this date all customer support activities for this version will cease, this includes: Telephone support Security Rule updatesProduct updatesQuestionAre there any other key dates I need to be aware of?AnswerPlease see customer letter for key dates.QuestionWhat are my discontinuance options?AnswerCustomers have the option to continue using ADME 3.4. HPE will stop providing support for ADME 3.4 on the end of support date. Customers are encouraged to begin reviewing their business requirements for ADME 3.4 and contact HPE in case they need continued support. You are encouraged to contact your local HPE sales representative or HPE business partner for help in determining options that meet your business needs.QuestionI want to renew my support after the end of support date, what to do?AnswerHPE will propose you a standard support contract till the end of support date, and an extended support contract after – please, contact your HPE sales representative to define these contracts.For more information please contact you HPE CMS Sales representative.If you do not have a current HPE CMS Sales representative, please contact the CMS (ADME) Product Management, (Olivier.poulain@ or divya.mittal@).Respectfully,CMS (ADME) Product Management,HPE Communications and Media SolutionsLearn more at csp/device management ................
................
In order to avoid copyright disputes, this page is only a partial summary.
To fulfill the demand for quickly locating and searching documents.
It is intelligent file search solution for home and business.