Sample Resume for a Food Services Manager
| | Al Amir Khokon |
| |JW Marriott Hotel, Hamarain centre Deira, Dubai-U.A.E ( +971 50 504 7217( khokonts@ |
| |POSITION DESIRED: Bellman/Bell Captain/Concierge Desk |
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| |( Fine Five-Star Resorts |
| |CAREER OBJECTIVE: |
| |Obtain excellent administrative work & comprehensive knowledge of the business, contribute skills & abilities for the |
| |continuous growth of the business, and provide an extensive support for the satisfactory of the company & Provides courteous |
| |and efficient Bell & Valet Service and maximum guest satisfaction to the standard required by the hotel. |
|Personal Information | |
| |WORK EXPERIENCES |
|Nationality: Bangladesh | |
| |JW Marriott Hotel, Dubai- U.A.E. |
|Sex: Male |Bellman Dec 2008, Till to Date. |
| | |
|Date of birth: Dec,10,1976 |I’m presently working at JW Marriott hotel Dubai Concierge department as a Bellman, and good knowledgeable that guest’s |
| |encounter. It's up to the bellman to deliver exemplary service to provide a great impression of service to the guests. hotel |
|Marital Status: Married |owners and managers rely on the good nature and customer service skills of service staff to maintain a stellar reputation and |
| |keep visitors coming back to the property the security and safety of our guest their property is a key concern at our hotel. |
|Religion: Islam | |
| |JW Marriott Hotel, Dubai, UAE |
| |Concierge desk agent |
| | |
| |I’m presently working at JW Marriott hotel in Concierge desk agent more than one year and full nine hours duties weekly two |
|Education |days when they’re weekly off, extension of concierge desk agent duties. Assists the guest regardless of whether inquiries |
|H.S.C. Obtain from satkhira |concern in hotel or off premises attractions, facilities, services, or activities. Knows how to provide concise and accurate |
|Government |directions. Makes reservations and obtains tickets for flights, the theatre, or special events. |
|College under jessore board in |Responsible for greeting and welcoming guests |
|1992. |Act as the point of reference for guests who need assistance or information and attend to their wishes and requirements |
|S.S.C. Obtain from Satkhira |Understand customer’s needs and provide them with personalized solutions by suggesting activities and facilities provided by |
|Government high school |the hotel |
|Under jessore, securing first |Acquire extensive knowledge of the premises and the nearby venues and businesses to make the most suitable recommendations |
|Division in 1990. |Arrange events, excursions, transportation etc. upon request from hotel residents |
| |Answer the phone and make reservations, take and distribute messages or mail and redirect calls |
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| |JW Marriott Hotel, Dubai, UAE |
| |Guest Room Attendant March 2005 – 2008 |
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|Foreign Language |I have served with the JW Marriott in all housekeeping areas. I worked in public areas, executive floors, standard rooms, and |
|English |outdoor areas, also gained a lot of experience in the Laundry department. Trained and checked on Brand Standards, also trained |
|(Fluent read/write/speak) Hindi |on Ecolab chemicals, empowerment, Passport to Success level 1 and 2 and more. |
|(Fluent read/write/speak) Arabic | |
|(Fluent read/speak) |Responsibility |
|Bangla | |
|(Mother Tongue) |Entry |
| |The often accompanies the guest to the room, pulling the luggage on a rack. The bellman enters the room and turns on the |
| |lights. If it's daytime, the bellman may open the drapes. Next, the bellman should inquire about where the guest would like the|
| |luggage and point out the closets and safe and any other features of the room. If there is an Internet connection, the bellman |
| |may briefly explain how it's accessed. The bellman should then indicate the phone number at which he can be reached for any |
|Computer Skills |further needs. |
|MS Office, Fidelio, Opera and |Lobby Duties Bellmen typically remain in the lobby to assist with guest arrivals. They may open doors of arriving guests and |
|Micros software oriented. |call taxis when necessary. Guests may require assistance carrying luggage into the hotel. |
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| |Special Skills |
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| |Extensive skills in Customer Service and Guest Relations |
|Declaration |Pro-active, reliable and good working attitude. |
|I hereby declare that the above |Quality-Customer Service oriented. |
|mentioned particulars are true and |Excellent verbal and written communication skills. |
|correct of my knowledge with |Active Listening -- Giving full attention to what other people are saying, taking time to understand the points being made, |
|behalf. |asking questions as appropriate, and not interrupting at inappropriate times. |
| |Speaking -- Talking to others to convey information effectively. |
| |Social Perceptiveness -- Being aware of others' reactions and understanding why they react as they do. |
| |Service Orientation -- Actively looking for ways to help people. |
| |Instructing -- Teaching others how to do something. |
|BSA |Reading Comprehension -- Understanding written sentences and paragraphs in work related documents. |
|Performance Classification | |
|Operation: Service- Bellman |Qualification |
|Departure 100% | |
|I have Done on 24 Oct,2018 |Interpersonal: Ability to communicate well with guest and colleagues at ease ability to build and maintain a good |
| |report with customer positive attitude/ team player |
| |Characteristic: Enjoy working with people of different cultures committed to working in the hospitality|
| |industry ability to organize self and other. |
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| |TRAININGS AND SEMINARS |
|Passport Details | |
|Passport No: W0845174 |JW Marriott Hotel |
|Place of Issue: Khulna | |
|Date of Issue: 04Dec. 2004 |14 may 2005 Spirit to serve Program |
|Date of Expiry: 03Dec. 2014 |10 April 2005 grooming standard / Telephone Techniques |
| |Empowerment Training |
| |Fire safety training 12th June 2005 |
|Visa Statues |Certificate of Guest Experience – Bellman Apr,25,2018 |
|Residence visa |Certificate of Loyalty – All Associates May,16,2018 |
| |Certificate of Guest Experience – Concierge May 16,2018 |
| |Certificate of Guest Experience – Front Desk June,23,2018 |
| |Certificate of Loyalty – Leadership July,23,2018 |
| |Certificate of completion – Dubai Way Level 2 on 24Apr,2018 |
|References | |
|Available on request | |
| |Qualifications |
| |Previous guest service experience required |
| |Possess a professional presentation |
| |Possess outstanding guest services skills and sophisticated verbal communication skills |
| |Strong interpersonal and problem solving abilities |
| |Highly responsible & reliable |
| |Ability to work well under pressure in a fast paced environment |
| |Ability to work cohesively as part of a team. |
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| |Signature: |
| |Al Amir Khokon |
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| |I hope my resume will merit your attention and I would be benefited by your esteemed organization |
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