1 .ps



الجامعة الإسلامية – غزة بسم الله الرحمن الرحيم الاسم:

الرقم الجامعي:

كلية التجارة- قسم الإدارة

Business Administration (2)

Final exam 2006\2007

========================================================

First Question: True/False

1. Planning that proves inaccurate is a waste of management's time.

2. The greater the environmental certainty, the more plans need to be directional and emphasis placed on the short term.

3. Benchmarking is a form of environmental scanning.

4. Budgets can be used for improving time, space, and the use of material resources.

5. According to the text, communication is the transfer and understanding of meaning.

6. Organizational communication includes all patterns, networks, and systems of communication within an organization.

7. Robert House assumed that leadership style changes depending on the situation.

8. Research testing the original leader participation model was very encouraging.

9. Managers should be involved in the control function even if things are going as planned.

10. The three different approaches to designing control systems are cultural, domestic, and international.

11. Market control uses external market mechanisms to establish standards used in the control system.

12. Bureaucratic control emphasizes governmental regulation.

13. In reality, management is an ongoing process, and controlling activities provide the critical link back to planning.

14. The first step in the control process is comparing actual performance against a standard.

15. Doing nothing is not an acceptable managerial action in the control process.

16. The most desirable type of control is concurrent control.

17. Body language refers to gestures, facial expressions, and other body movements that convey meaning.

18. Formal communication refers to communication that follows the official chain of command or is part of the communication required to do one’s job.

19. According to the text, the increased use of e-mail facilitates diagonal communication.

20. The horizontal network represents communication flowing between a clearly identifiable and strong leader and others in a work group or team.

21. Managers and leaders are the same.

22. Leadership is based on authority granted from organizational position.

23. Supervisors and foremen may both be considered first-line managers.

24. Effectiveness refers to the relationship between inputs and outputs.

25. Whereas effectiveness is concerned with the means of getting things done, efficiency is concerned with the ends, or attainment of organizational goals.

26. Directing and motivating are part of the controlling function.

27. Fayol's management functions and Mintzberg's management roles are basically the same.

28. Resource allocation and disturbance handling are both considered decisional roles.

29. A distinct purpose is important in defining an organization.

30. Gilbreth is best known for "the one best way."

31. Geert Hofstede was among the first researchers to use motion pictures to study hand-and-body motions.

32. General administrative theory focuses only on managers and administrators.

33. Decision-making is synonymous with managing.

34. One assumption of rationality is that we cannot know all of the alternatives.

35. Managers tend to operate under assumptions of bounded rationality.

36. Programmed decisions tend to be repetitive and routine.

37. Behavioral-style decision makers work well with others.

38. Organizational planning establishes coordinated effort.

39. Fiedler's contingency model of leadership style effectiveness depends on the ability and willingness of the subordinates.

40. Fiedler identified three contingency dimensions: leader-member relations, task structure, and reward power.

1 |2 |3 |4 |5 |6 |7 |8 |9 |10 | |11 |12 |13 |14 |15 |16 |17 |18 |19 |20 | |21 |22 |23 |24 |25 |26 |27 |28 |29 |30 | |31 |32 |33 |34 |35 |36 |37 |38 |39 |40 | |

Second Question: choose the best answer:

1- What are three tools that managers can use to analyze their organization's environment?

a. strategic planning, environmental scanning, and TQM

b. forecasting, budgeting, and time management

c. environmental scanning, forecasting, and benchmarking

d. benchmarking, planning, and evaluating

e. budgeting, scanning, and environmental planning

2- According to the text, ______________ is the screening of large amounts of information to anticipate and interpret changes in the environment.

a. situational scanning

b. environmental scanning

c. forecasting

d. benchmarking

3- Forecasting techniques fall into what two categories?

a. fixed asset and human capital

b. predictive and confirmatory

c. quantitative and qualitative

d. short- and long-term

e. empirical and conceptual

4- Revenue forecasts typically begin by looking at ______________.

a. expense forecasts.

b. production goals.

c. employment levels.

d. inventories.

e. historical revenue data.

5- A(n) ______________ is a numerical plan for allocating resources to specific activities.

a. economic benchmark

b. economic forecast

c. budget

d. personnel headcount

e. financial simulation

6- Gantt Charts were developed to help managers perform ______________.

a. budgeting.

b. benchmarking.

c. regression analysis.

d. forecasting.

e. scheduling.

7- In the PERT process, ______________ is (are) the amount of time an individual activity can be delayed without delaying the whole project.

a. slack time

b. activities

c. the critical path

d. events

e. the network

8- Communication between two or more people is called ______________.

a. organizational communication.

b. interpersonal communication.

c. extrapersonal communication.

d. intrapersonal communication.

e. segment communication

9- During the communication process, the message is converted to symbolic form called ______________.

a. decoding.

b. encoding.

c. deciphering.

d. expanding.

e. extending

10- All of the following are mentioned in the text as elements in the communication process EXCEPT:

a. the communication source.

b. the message.

c. feedforward

d. feedback

e. the channel

11- Which of the following is NOT true concerning the difference between managers and leaders?

a. Managers are appointed.

b. Managers influence through informal means.

c. Leaders may be appointed.

d. Leaders can influence beyond formal authority.

e. Leaders may emerge from a group.

12- Which of the following describes the leadership style in which a leader tended to centralize authority, dictate work methods, make unilateral decisions, and limit employee participation?

a. cultural style

b. autocratic style

c. democratic style

d. laissez-faire style

13- The _______________ style of leadership describes a leader who tends to involve employees in decision making, delegate authority, encourage participation in deciding work methods and goals, and use feedback as an opportunity for coaching employees.

a. cultural style

b. autocratic style

c. democratic style

d. laissez-faire style

14- According to the Ohio State studies, the dimension of leader behavior that is defined as the extent to which a leader had job relationships characterized by mutual trust and respect for group members’ ideas and feelings is called _______________.

a. initiation.

b. consideration.

c. cultural.

d. physical.

15- Fielder's model of leadership was the first ______________ model.

a. visionary

b. path-goal

c. team

d. empowerment

e. contingency

16- The ultimate criterion to determine the control system effectiveness is how well it facilitates ______________.

a. management desires.

b. organizational goals.

c. employee satisfaction.

d. increased market share.

e. lowering production defects.

17- According to the text, which of the following is NOT mentioned as one of the three different approaches to designing control systems?

a. market

b. domestic

c. bureaucratic

d. clan

18- What type of organizational control system relies on regulations, procedures, and policies?

a. strategic

b. bureaucratic

c. traditional

d. market

e. clan

19- Standardization of activities, well-defined job descriptions, and budgets would be sources depended on by what type of organizational control system?

a. bureaucratic

b. strategic

c. clan

d. traditional

e. market

20- What type of organizational control system is regulated by norms?

a. clan (moderate)

b. traditional

c. market

d. strategic

e. bureaucratic

1 |2 |3 |4 |5 |6 |7 |8 |9 |10 | |11 |12 |13 |14 |15 |16 |17 |18 |19 |20 | |

Third Question: يجاب عليه من قبل الطلبة الذين لم يتقدموا للنصفي

1- “Entrepreneurship is only for small, start-up businesses.” Do you agree or disagree with this statement? Explain.

2- Describe decision making from the rationality and bounded rationality viewpoints.

Forth Question: Answer the following:

1- It’s a waste of time and other resources to develop a set of sophisticated scenarios for situations that may never occur. Do you agree or disagree? Support your position.

2- Do intuition and creativity have any relevance in quantitative planning tools and techniques? Explain.

3- Why isn’t effective communication synonymous with agreement?

4-Explain how someone can be a manager but not a leader, a leader but not a manager, and both a manager and a leader.

5-Explain the meaning of path and goal to the path-goal theory.

6-Contrast market, bureaucratic, and clan control.

7- Who is the transformational leader?

-----------------------

د擓擔擕擖擗擘擙據擛擜擝擞擟擠擡敋敍敎敏敐救敒敓敔敕敖敗敘ú切ú切ú切ú切ú切ú切úðëëëëëëЀ摧吋óЀ摧䡔lЀ摧焾. ماجد الفرا

................
................

In order to avoid copyright disputes, this page is only a partial summary.

Google Online Preview   Download