Creative Services



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CREATIVE SERVICES, INC.

“Your partner in the employee selection process”

Appendix A – Statement of Work

Pre-Employment Screening Services

Creative Services, Inc. ( Phone: (800) 227-0002 ( Fax: (508) 339-2352

Pre-Employment Screening Services

Objective

To provide a consistent and comprehensive pre-employment screening program that will minimize losses and maximize profits by helping your company make informed applicant decisions and manage the risks associated with the hiring process, and promote long-term retention.

Benefits

With an investment in the Creative Services, Inc. pre-employment screening program, your company can realize savings by identifying potential problem employees before hiring, thereby reducing costs associated with turnover, absenteeism, internal theft, workplace violence and liability claims. With our resources and expertise in accessing and evaluating hard-to-obtain and sensitive information, CSI’s screening program frees your personnel from conducting time-consuming and complicated research while ensuring your company’s compliance with legal hiring requirements.

Creative Services, Inc. Profile and Mission Statement

Creative Services, Inc. is a national background screening and security-consulting firm headquartered in Mansfield, Massachusetts, with a Nuclear Screening Operations Center located in Chapin, South Carolina. CSI has established a reputation for providing quality service to government contractors, private companies and publicly held corporations since 1976, and is recognized for its excellence in servicing industries with specialized needs, such as those requiring strict compliance with guidelines set forth by the Department of Transportation (DOT), the Drug Enforcement Administration (DEA) and the Nuclear Regulatory Commission (NRC). We keep abreast of compliance requirements through legal counsel, subscription to numerous industry and legal periodicals and membership in industry organizations.

CSI’s success has been achieved through a commitment to maintaining a highly skilled management team and staff with diverse technical abilities and expertise, providing the flexibility to meet our clients changing and complex needs. Our screening professionals have the ability to interpret, and not merely report, sensitive information. We continue to emphasize the importance of interviewing and investigative skills while incorporating the best informational resources. It is this human element that characterizes the success of our performance as well as our client relationships. CSI delivers responsive, quality service at competitive prices.

CSI’s mission is to deliver superior background investigations and exceptional client service to help employers reduce risk and improve workplace safety and security.

Request Procedure

After a field of candidates has been identified through a preliminary screening and/or initial interview, requests for background investigations may be made by standard mail, fax or on-line. CSI will alert authorized representatives if a request cannot be processed due to missing or illegible information. Regardless of method of request, daily status reports will be issued, which identify the applicants’ names and reference numbers on all requests received each day, thus verifying receipt of requests and promptly highlighting any discrepancies.

Reporting and Turnaround Time

CSI’s commitment is to provide the most thorough, current and accurate information within the fastest turnaround time possible, with confidentiality and strict adherence to the law always a priority. CSI will provide results of background investigations within an average of three (3) business days.

Reports may be obtained by standard mail, secure email, fax or on-line. Our formal reporting format is uniquely designed to be concise yet informative, highlighted by an introductory “at-a-glance” executive summary which categorizes each of the components investigated. The details are then presented in clearly delineated sections, comparing applicant-supplied information to source-reported information and combining results of specific component-related questions with investigator comments.

Account Management

Each client is assigned a dedicated Account Manager who ensures the timeliness and quality of the work product. While each background investigation is processed by a strategically structured team consisting of intake coordinators, compliance analysts, informational resource experts and verification specialists, the Account Manager acts as the focal point of customer service for each client, applying their knowledge of the client’s business to enhance responsiveness.

CSI can also provide a variety of Management Reports, generated at periodic intervals, to assist our clients in monitoring employee population, vendor performance and budget. These reports, which can be tailored to your specifications, include categories such as number of investigations/percentage of criminal records, turnaround time and monetary expenditures.

On-Line Client Access

CSI utilizes a custom software program that would allow you to communicate directly with our web site to submit screening requests and access results, if so desired. This system is accessible 24 hours a day, 7 days a week. The program is equipped with multi-level security features that prohibit unauthorized access. Log-ins and passwords are programmed based on client needs.

Fair Credit Reporting Act (FCRA)

All compliance activities are under the direction of our Compliance Department with the assistance of outside legal counsel. In addition to staying current with the federal Fair Credit Reporting Act, our compliance program includes FCRA state analogues, driver privacy protection laws, and other applicable regulations.

The Federal Trade Commission wrote the “Summary of Your Rights Under the Fair Credit Reporting Act” in 1997. Its content cannot be altered, nor can significant changes be made in formatting. 

CSI provides both "Release and Authorization" and “Disclosure & Acknowledgement” Forms for use by our clients.  Applicants must sign this document to authorize CSI to conduct a background investigation. This document is made as broad as possible for the widest possible applicability in hiring.  It is updated as appropriate based upon changes in federal and/or state law. 

FCRA Adverse Action Process

Based on established adjudication, CSI can manage the FCRA process in accordance with the FCRA and state laws. CSI will direct a Preliminary Adverse Action letter to those applicants who do not meet hiring, retention or promotional criteria. As mandated by the FCRA, CSI can also send a final Adverse Action letter within the appropriate time frame. In addition and as required under the federal FCRA, between the preliminary and final notice, CSI will conduct all re-investigation required in the case of applicant dispute.

Criminal Reporting Guidelines

Consistency in reporting criminal records is essential to complying with all federal and state laws. CSI’s criminal reporting guidelines generally are as follows:

Unlimited Felony Convictions*

Five-Year Misdemeanor Convictions*

Pending Criminal Cases

Deferred Adjudication Cases^

Active Warrants

* Exceptions to CSI’s reporting guidelines exist in some states that further restrict the reporting of criminal information.

^ Deferred adjudication cases are reported when the adjudication on the case is pending a future court date.

Summary

Our screening programs, screening support and security consulting services are designed to assist our clients before, during and after the hiring decision. We look forward to becoming your partner in the employee selection process.

Additional charges may be incurred for, but are not limited to, the following: court fees, verification fees, documents, records and additional research. Proprietary & Confidential ~ Prices are subject to change. Rev:12/09

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| |CREATIVE SERVICES, INC. |

| |“Your partner in the employee selection process” |

Pre-Employment Screening Profiles:

Profile I (Existing Employees) $85.00^*

• 7-Year Criminal History Search – County*

o Employment and Residential Jurisdictions

• 7-Year Criminal History Search – Statewide^*

o Employment and Residential Jurisdictions

• 7-Year Criminal History Search – Federal

o Employment and Residential Jurisdictions

• 7-Year Sex Offender Registry Search

o Employment and Residential Jurisdictions

• Social Security Trace

• Consent Based Social Security Number Verification (CBSV)

Profile II (New Hires) $107.00^*

• 7-Year Criminal History Search – County*

o Employment and Residential Jurisdictions

• 7-Year Criminal History Search – Statewide^*

o Employment and Residential Jurisdictions

• 7-Year Criminal History Search – Federal

o Employment and Residential Jurisdictions

• 7-Year Sex Offender Registry Search

o Employment and Residential Jurisdictions

• Social Security Trace

• Consent Based Social Security Number Verification (CBSV)

• 3-Year Employment Verification (Maximum 3 Employers)*

• 5-Year Residential Verification

Optional Service

• Motor Vehicle Driving Record $6.50*

^ If available.

Additional Fees:

*Some States, Counties and entities have additional charge for criminal searches, employment verifications and motor vehicle driving records. Fees are subject to change.

*Refer to Criminal Statewide Fee Schedule and Motor Vehicle Driving Record State Fee Schedule. (Appendix D)

Profiles above include a maximum of six (6) jurisdictions. Additional searches required to fulfill the criminal history scope will be billed at $20.00 per jurisdiction searched.

Background Screening Components

Civil History - County

Involvement as either a plaintiff or defendant in a civil suit will be researched through county and/or federal courthouses in the applicant’s county jurisdiction. Civil suits at the county level encompass such matters as small claims disputes, breach of contract and real estate foreclosures, and at the federal level, constitutional issues and bankruptcy records.

Civil History - Federal

Involvement as either a plaintiff or defendant in a civil suit will be researched through county and/or federal courthouses in the applicant’s federal jurisdiction. Civil suits at the county level encompass such matters as small claims disputes, breach of contract and real estate foreclosures, and at the federal level, constitutional issues and bankruptcy records.

Commercial Driver License Search

Mandated by the Commercial Motor Vehicle Safety Act (CMVSA) of 1986, Commercial Driver's License Information System (CDLIS) supports the issuance of commercial driver licenses (CDLs) by the jurisdictions, and assists jurisdictions in meeting the goals of the basic tenet "that each driver, nationwide, have only one driver license and one record" through the cooperative exchange of commercial driver information between jurisdictions.

Consent Based Social Security Number Verification (CBSV)

This search will verify whether a name and social security number (SSN) combination match the data in the Social Security Administration’s (SSA) records. The SSN and name is matched against the SSA’s master SSN file. If applicable, we will report a death indicator when the search reflects that the SSN holder is deceased.

Credit History

Credit reports will be obtained from one or more of the major credit bureaus. These reports identify trade accounts, credit limits, balances, payment history, collection accounts, bankruptcies and tax liens. They also may provide additional verification and/or identify discrepancies with regard to the applicant’s name, address, social security number and employment history.

Criminal History – Statewide or County

Criminal records will be researched in the applicant’s jurisdiction. Records may be researched through statewide repositories, county/superior courts and/or lower/district/municipal courts. We will conduct the most comprehensive, timely and cost-effective criminal history search based on the information provided and our thorough knowledge of jurisdictional variables.

Generally, a statewide criminal record search will be made in states where a central repository is accessible and results are available within three (3) days. Alternately, a county criminal record search will be conducted and may be supplemented by an additional search of lower, district or municipal court records. (Certain jurisdictions incur additional fees.) These searches generally reveal warrants, pending cases, and felony and misdemeanor convictions.

If our investigation and/or information provided by the applicant indicate use of an AKA/alias, additional searches by that name will be conducted for an additional fee.

Criminal History - Federal

Federal criminal records will be researched through the U.S. District Court in the applicant’s federal jurisdiction for the past seven (7) years. This search generally reveals warrants, pending cases and convictions based on federal law, which are distinct from state and county violations. The search will include any AKAs/aliases provided or developed through our investigation.

Drug and Alcohol Screening

Nationally Accredited for Administration of Drug and Alcohol Testing, our professional third party drug and alcohol screening administrator provides the most accurate and defensible screening program available in compliance with state and federal laws, reducing the client’s liability through objective administration and review. Supplied with a chain of custody form, an applicant/donor is directed to a local collection site for specimen collection. The specimen is remitted to the laboratory, which tests the specimen and reports the results to a Medical Review Officer (MRO) who reviews and verifies the results.

Education Verification

The highest degree (including high school diploma or GED) earned by an applicant and dates of attendance will be verified through the issuing educational institution or appropriate academic verification clearing house.

Electronic Form I-9/Employment Verification Program

Through our proprietary software integration with the federal government's Employment Verification Program (E-Verify), we conduct automated Form I-9 legal "right to work" verifications for employers. Using the specific information contained on the Form I-9, we electronically verify the accuracy of Social Security Numbers, Immigration "A" numbers, and I-94 arrival/departure numbers and provide a DHS-issued unique verification number, which should be attached to the employee's original Form I-9.

Employment Verification

Employment listed on the applicant’s employment application and/or resume will be verified through the respective employers. While most personnel departments will verify dates and position, we will attempt to obtain more detailed information, including eligibility for rehire, reason for leaving, job performance and salary, and when possible, speak to former supervisors and/or co-workers.

Employment Verification (Regulated)

There are specific requirements for employee screening in select industries regulated by such federal government agencies as the Department of Defense (DOD), the Department of Transportation (DOT), the Drug Enforcement Administration (DEA), the Federal Aviation Administration (FAA), the Nuclear Regulatory Commission (NRC), and the Securities Exchange Commission (SEC), encompassing positions in transportation, healthcare, education, financial services and the nuclear industry. Such screening typically includes a combination of specified Background Screening Components alone or in conjunction with Specialized Background Screening Components, which require explicit access authorization.

FCRA Administration

CSI will manage the administrative functions of the FCRA process in accordance with the FCRA and state laws. CSI will direct a Preliminary Adverse Action letter to those applicants who do not meet hiring, retention or promotional criteria. As mandated by the FCRA, CSI will also send a final Adverse Action letter upon the five-day expiration from the Preliminary Action letter. In addition and as required under the FCRA, between the preliminary and final notice, CSI will conduct all re-investigations required in the case of applicant dispute.

Fingerprinting

CSI maintains a network of print collectors comprised of current and former law enforcement personnel, forensic specialists, and printing experts with years of experience specializing in fingerprinting and forensics, insuring accuracy and legal compliance. Fingerprint capture can be accomplished through ink capture, optical and electronic scanning, or a combination. Prints are submitted to the Federal Bureau of Investigations (FBI) through designated channels.

Military History

Verification of period and character of military service will be provided through request and receipt of a DD214 Form from the National Personnel Records Center (NPRC) and/or through contact with the veteran’s last duty station.

Motor Vehicle Driving Record

This report will be obtained through the motor vehicle division of the state in which the applicant is licensed, and provides information relating to license class, restrictions, status and expiration date, violations, revocations, suspensions, accidents and insurance cancellations.

National Criminal Record Locator

A search is conducted utilizing the applicant's name and date of birth. This search accesses a repository of millions of criminal records obtained from county and state courts in a majority of the states, as well as the Department of Corrections and State repositories. It is not a comprehensive nationwide search, should not be the sole basis for an employment decision, and should always be used in conjunction with other criminal history search components.

National Sex Offender Registry Search

This service is a nationwide search of highest risk registered sex offenders in all 50 United States, the District of Columbia, Puerto Rico, and Guam. Individuals convicted of such crimes as sexual assault, aggravated criminal sexual conduct, luring or enticing, and kidnapping, or who have been found to be repetitive and compulsive by experts and the courts are required to register with their state authorities.  Specific registration requirements are dictated by state laws and are based on dates of offense, sentence and/or release from custody.

Professional Licensing

Confirmation of all professional licenses and/or certifications, as well as disciplinary history, will be obtained through the appropriate state licensing authorities.

Professional References

Each provided reference will be interviewed to supply character information and act as additional source of verification of certain information.

Restricted Parties List

A search is made of multiple National and International restriction lists, including the Office of Foreign Asset Control (OFAC) Specially Designated Nationals (SDN), Palestinian Legislative Council (PLC), Defense Trade Controls (DTC) Debarred Parties, U.S. Bureau of Industry and Security Denied Persons List, U.S. Bureau of Industry and Security Denied Entities List, U.S. Bureau of Industry and Security Unverified Entities List, FBI Most Wanted Terrorists List, FBI Top Ten Most Wanted Lists, FBI Seeking Information, FBI Seeking Information on Terrorism, FBI Parental Kidnappings, FBI Crime Alerts, FBI Kidnappings and Missing Persons, FBI Televised Sexual Predators, FBI Fugitives – Crimes Against Children, FBI Fugitives – Cyber Crimes, FBI Fugitives – Violent Crimes: Murders, FBI Fugitives – Additional Violent Crimes, FBI Fugitives – Criminal Enterprise Investigations, FBI Fugitives – Domestic Terrorism, FBI Fugitives – White Collar Crimes, DEA Most Wanted Fugitives, DEA Major International Fugitives, U.S. Marshals Service 15 Most Wanted, U.S. Secret Service Most Wanted Fugitives, U.S. Air Force Office of Special Investigations Most Wanted Fugitives, U.S. Naval Criminal Investigative Services (NCIS) Most Wanted Fugitives, U.S. Immigration and Customs Enforcement (ICE) Most Wanted Fugitives, U.S. Immigration & Customs Enforcement Wanted Fugitive Criminal Aliens, U.S. Immigration & Customs Enforcement Most Wanted Human Smugglers, U.S. Postal Inspection Service Most Wanted, Bureau of Alcohol, Tobacco, and Firearms (ATF) Most Wanted, Politically Exposed Persons List, Foreign Agent Registrations List, United Nations Consolidation Sanctions List, Bank of England Financial Sanctions List, World Bank List of Ineligible Firms, Interpol Most Wanted List, European Union Terrorist List, OSFI Canada List of Financial Sanctions, Royal Canadian Mounted Police Most Wanted, Australia Department of Foreign Affairs and Trade List, Russian Federal Fugitives, Scotland Yard’s Most Wanted, and the World’s Most Wanted Fugitives.

Sex Offender Registry Search

Most states maintain a sex offender database that is available as a source of public record. Individuals convicted of such crimes as sexual assault, aggravated criminal sexual conduct, luring or enticing, and kidnapping, or who have been found to be repetitive and compulsive by experts and the courts are required to register with their state authorities. Specific registration requirements are dictated by state laws and are based on dates of offense, sentence and/or release from custody. Consistent with the scope of the Criminal History Search, a search will be conducted in the applicant’s name, in the state(s) of the applicant’s residence, if a statewide repository is maintained and accessible as public record.

Social Security Trace

This search reveals all names and addresses historically associated with the applicant’s provided number, along with the date and state of issue, and verifies if the number is currently valid and logical or associated with a deceased entity. This search may also reveal the use of multiple social security numbers, AKAs/aliases, and additional employment information that can then be used to determine the parameters of other aspects of the background investigation.

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