Service Guide - FedEx

[Pages:205]Service Guide

serviceguide January 6, 2020 Updated September 28, 2020

Services Rates Terms Index

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SERVICES

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Contents

This book includes an overview of FedEx? services; FedEx Express and FedEx Ground standard list rates effective January 6, 2020, for U.S., U.S. export and U.S. import services; FedEx One Rate? pricing for FedEx Express? U.S. services; FedEx Express Terms and Conditions; the FedEx Ground Tariff; and the FedEx SameDay? City Tariff. This information, along with U.S. retail rates1 and the service information at serviceguide, constitutes the FedEx Service Guide. The FedEx Express Terms and Conditions, the FedEx Ground Tariff, the FedEx SameDay City Tariff, as applicable, and rates in this book and at serviceguide make up the contract of carriage under which your shipments are transported, unless modified under a separate agreement.

Overview of Services Standard List Rate, Surcharge and Fee Changes How to Calculate Your Rate Zone Charts

International Express Package International Express Freight Canada U.S. Express Package Rates Zones 2?8 To Alaska and Hawaii From Alaska and Hawaii Within Hawaii Multiweight FedEx SameDay? and FedEx SameDay? Freight FedEx SameDay City Rates FedEx One Rate U.S. Express Freight Rates International Express Package Rates U.S. Export Multiweight, U.S. Export U.S. Import Multiweight, U.S. Import FedEx? International Next Flight, U.S. Export FedEx International Next Flight, U.S. Import International Express Freight Rates U.S. Export U.S. Import FedEx International Premium? Zones and Rates FedEx Ground and FedEx Home Delivery? Rates Zones 2?8 Alaska and Hawaii Canada Fees and Other Shipping Information Terms FedEx Express Terms and Conditions FedEx Ground Tariff FedEx SameDay City Tariff Index

2?20 23 24 25

25?27 28 29 30

30? 50 51?53 54?55

56 57?58 59?60 61? 63

64 65 66 66? 82 83 84?98 99 100?101 102?103 10 4 104 105 106 10 7 107?109 110?112 113 114?130 131 133?164 165?182 183?194 195?202

1 For FedEx? Retail Rates, go to ratefinder and select the Rate Tools tab.

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U.S. Package Shipping

Details at uspackages

SAME-DAY DELIVERY

FedEx SameDay?

FedEx SameDay? City

Door-to-door delivery in just hours

Available 365 days a year throughout all 50 states

Go to or call 1.800.399.5999 to request pickup

Government-issued photo ID required at pickup for all FedEx SameDay services

Cross-city, door-to-door delivery in just hours between select ZIP codes

Available within select U.S. metro areas

Request our contract-only FedEx SameDay City Route service for shipments that follow a regularly scheduled route with multiple stops

For more information, go to uspackages and select Same-Day Delivery, then FedEx SameDay City

Go to samedaycity or call 1.800.399.5999 to see if we serve your city and to request pickup

EXPLORE FEDEX PACKAGING.

See p. 16 for the packaging options we offer for your FedEx Express? U.S. and international package shipments. For all FedEx Express packaging, contents should be compatible with the container and packed securely. Contents that distort the shape or size of the package may impact rating.

NEXT-BUSINESS-DAY DELIVERY

FedEx First Overnight?

Delivery first thing the nextbusiness-day morning by 8, 8:30, 9 or 9:30 a.m. to most areas and by 10 a.m., 11 a.m. or 2 p.m. to extended areas

Available to most ZIP codes in the U.S.

Saturday pickup and delivery available for an additional charge. Go to and select Shipping Rates & Delivery Times from the Shipping tab to confirm whether Saturday service is available for your location

FedEx Priority Overnight?

FedEx Standard Overnight?

Next-business-day delivery by 10:30 a.m. to most businesses and by noon, 4:30 p.m. or 5 p.m. to residences and some rural areas

Delivery in 2 business days for certain shipments to and from Alaska and Hawaii

Available to all ZIP codes in the U.S.

Saturday pickup and delivery available for an additional charge

Delivery the next business day in the afternoon by 4:30 p.m. (by 8 p.m. to residences)

Available to most ZIP codes in the U.S. (Hawaii outbound only)

Saturday pickup available for an additional charge

FULFILL ONLINE ORDERS FAST.

Most online orders are placed late in the day. With FedEx Extra HoursTM, you can offer customers in your local area next-day delivery for their orders to gain a competitive edge. We provide a late pickup at qualified locations combined with next-day FedEx Express? local delivery. See p. 12.

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U.S. Package Shipping

Details at uspackages

2- OR 3-BUSINESS-DAY DELIVERY

FedEx 2Day? A.M.

FedEx 2Day?

FedEx Express Saver?

Second-business-day delivery by 10:30 a.m. to businesses and by noon to residences and rural areas

Available to most ZIP codes in the U.S. (Hawaii outbound only)

Second-business-day delivery by 4:30 p.m. to most areas (by 8 p.m. to residences)

Delivery in 3 business days for certain shipments to Alaska and Hawaii

Available to most ZIP codes in the U.S. except intra-Hawaii

Third-business-day delivery by 4:30 p.m. to most areas (by 8 p.m. to residences)

Available to most ZIP codes in the contiguous U.S.; not available in Alaska and Hawaii

BUSINESS DELIVERY VIA GROUND

FedEx Ground?

CHOOSE HOW FAST YOUR SHIPMENT NEEDS TO GET THERE.

Count on us for the delivery and on-time reliability you need. Most of the FedEx Express? and FedEx Ground? services on pp. 2?10 are backed by a moneyback guarantee.2

Day-definite delivery in 1?5 business days (3?7 business days to and from Alaska and Hawaii) based on distance to destination

Delivery by end of business day

Available to every business address in all 50 states (inbound-only service for certain remote locations in Alaska and Hawaii)

FedEx Ground Multiweight? rating can help you save money on multiple-piece shipments weighing 200 lbs. or more. Ask your FedEx account executive if you qualify

RESIDENTIAL DELIVERY VIA GROUND

FedEx Home Delivery?

FedEx SmartPost?

Day-definite residential delivery in 1?5 business days (3?7 business days to and from Alaska and Hawaii) based on distance to destination

Delivery by end of day

Available to every U.S. residential address Mon.?Fri., and to most on Sat. and Sun.1

Packages up to 150 lbs.

Options for appointment and evening delivery requirements1

For more information, go to homedelivery

For shipping low-weight packages to residences; P.O. boxes; and APO, FPO and DPO destinations

Delivery typically in 2?7 business days based on distance to destination (longer time-in-transit outside the contiguous 48 states)

We route packages to a FedEx Ground or U.S. Post OfficeTM facility for final delivery

Packages up to 70 lbs.

Contract-only service; contact your FedEx account executive for more information

REACH MANY CUSTOMERS 7 DAYS A WEEK WITH FEDEX HOME DELIVERY?.

Customers shop online 24/7 and expect fast delivery. You can meet those expectations and earn customer loyalty by providing delivery to their homes throughout the week -- including most residences on Saturdays and Sundays.1 It's available within the U.S. for packages up to 150 lbs.

1 Standard Saturday and Sunday delivery and FedEx Home Delivery convenient delivery options are not available to all areas. Saturday and Sunday delivery are available for packages with a scheduled transit time of 1, 2 or 3 business days. For more information on transit times, go to and select Shipping Rates & Delivery Times from the Shipping tab, or contact your FedEx account executive. 2 S ee the FedEx Express Terms and Conditions and FedEx Ground Tariff for details. The FedEx Money-Back Guarantee does not apply to FedEx SmartPost shipments.

Post Office is a trademark of the U.S. Postal Service (USPS).

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Alaska and Hawaii Shipping

Details at en-us/service-guide/us-packages.html#AK-HI-shipping-information

ALASKA

To obtain offshore rate quotes, email InternationalRateQuotes@ or call 1.800.351.5187, option 4.

Zone pricing

Exceptions

Refer to the following pages: U.S. Express Package Rates ? To Alaska: pp. 51?53 ? From Alaska: pp. 54?55 FedEx Ground and FedEx Home Delivery? Rates ? Alaska: pp. 110?112

Delivery times are extended by 2?5 days (based on location), packages are delivered by a third-party carrier, tracking information might be delayed, shipments of alcohol are prohibited and pickup/ outbound service is not available to the Alaska ZIP codes found at content/dam/fedex/ us-united-states/services/DAS_Contiguous_ Extended_Alaska_Hawaii_2020.pdf

Surcharges

Dangerous goods/hazardous materials

For delivery area surcharge information, go to p. 120

Get more information on Alaska-specific surcharges at content/dam/fedex/us-united-states/ services/DAS_Contiguous_Extended_Alaska_ Hawaii_2020.pdf

Get information on Alaska dangerous goods and hazardous materials shipping at en-us/ service-guide/us-packages.html#AK-HI-shippinginformation

REACH ALASKA AND HAWAII WITH EASE.

Check the Terms section of the Service Guide for specific terms and conditions for shipping to and from Alaska and Hawaii. And get more information and resources at en-us/ service-guide/us-packages. html#AK-HI-shippinginformation.

HAWAII

To obtain offshore rate quotes, email InternationalRateQuotes@ or call 1.800.351.5187, option 4.

Zone pricing

Exceptions

Refer to the following pages: U.S. Express Package Rates ? To Hawaii: pp. 51?53 ? From Hawaii: pp. 54?55 ? Within Hawaii: p. 56 FedEx Ground and FedEx Home Delivery Rates ? Hawaii: pp. 110?112

ZIP code 96742: Delivery times are extended by 2?3 days, with delivery by a cartage agent; there is an additional delivery area surcharge; and dangerous goods shipments are not available

Hana Highway and L?nai Island: FedEx Ground delivers one day a week; FedEx Express delivers Monday?Friday; delivery area surcharge does not apply

L?nai Island and Moloka'i Island: There is no FedEx Ground? outbound service; outbound shipments must be through FedEx Express

Surcharges

Dangerous goods/hazardous materials

For delivery area surcharge information, go to p. 119

Get more information on Hawaii-specific surcharges at content/dam/fedex/us-united-states/ services/DAS_Contiguous_Extended_Alaska_ Hawaii_2020.pdf

Get information on Hawaii dangerous goods and hazardous materials shipping at en-us/ service-guide/us-packages.html#AK-HI-shippinginformation

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International Package Shipping

Details at internationalpackages

FASTEST-POSSIBLE FEDEX DELIVERY

FedEx? International Next Flight

FedEx International First?

Delivery in just hours, depending on flight availability

To major cities in more than 220 countries and territories

Available 24 hours a day, 365 days a year

For packages up to 2,200 lbs. (more with prior approval)

Call 1.800.974.7333 to request pickup

Government-issued photo ID required at pickup. The courier will provide a specialized air waybill

Delivery in 1, 2 or 3 business days to select postal codes in more than 20 key global markets

Delivery by 10 a.m. in 1 business day to Canada and by 11 a.m. in 1 business day to Mexico (2 business days for nondocument shipments to Mexico)

Inbound delivery to select U.S. ZIP codes by 8, 8:30, 9 or 9:30 a.m. to most areas

Go to internationalpackages and select FedEx International First for more information

DELIVERY IN 1, 2 OR 3 BUSINESS DAYS

FedEx International Priority?

Delivery typically in 1, 2 or 3 business days to more than 220 countries and territories Reach major cities in Canada and Mexico typically in 1 business day Reach major cities in Europe and Asia by noon typically in 2 business days U.S.-inbound delivery by 10:30 a.m. to businesses in most areas and by noon, 4:30 p.m. or 5 p.m. to residences and businesses in some rural areas Ship until close of business from Western Europe to major East Coast markets in the U.S. for delivery by 4:30 p.m. the next business day See pp. 25?27 for countries and territories served by FedEx International Priority and other FedEx Express international package services

FLAT-RATE INTERNATIONAL SHIPPING

FedEx? 10kg Box and FedEx? 25kg Box

An easy, economical way to ship internationally. Pay a flat rate (based on destination) when you ship up to 22 lbs. in the FedEx 10kg Box and up to 56 lbs. in the FedEx 25kg Box Delivery via FedEx International Priority typically in 1, 2 or 3 business days to more than 220 countries and territories Order these boxes at or call 1.800.GoFedEx 1.800.463.3339 (say "order shipping supplies")

SHIP UP TO 150 LBS.

You can ship envelopes and packages up to 150 lbs. using most FedEx Express? and FedEx Ground? U.S. and international package services. Some exceptions apply, so go to packageshipments and select a service to confirm weight limitations and package size requirements.

GO ONLINE TO GET QUOTES.

For rate and transit time quotes, go to and select Shipping Rates & Delivery Times from the Shipping tab. You can also get a quote using the FedEx? Mobile app on your phone. See p. 19 for more information on FedEx Mobile.

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International Package Shipping

Details at internationalpackages

DELIVERY WITHIN 5 BUSINESS DAYS

FedEx International Economy?

Cost-effective delivery typically in 2?5 business days to more than 215 countries and territories Delivery in 2 or 3 business days to key markets such as Canada, Mexico and Puerto Rico U.S.-inbound delivery from more than 90 countries and territories

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GROUND DELIVERY TO CANADA

FedEx International Ground?

Economical day-definite ground delivery to Canada typically in 2?7 business days based on distance to destination Delivery by end of business day FedEx Ground Multiweight rating can help you save money on multiple-piece shipments weighing 150 lbs. or more. Ask your FedEx account executive if you qualify Customs clearance is included through our brokerage-inclusive service (a fee applies). Ask your FedEx account executive how this service can simplify payment of duties and taxes assessed in Canada

INTERNATIONAL MAIL DELIVERY

FedEx International MailService?

Fully customizable solution for mailing low-value, low-weight items such as apparel, books, brochures, catalogs and CDs FedEx or our designee sorts and stamps each piece, then tenders the shipment to the postal service in the destination country for delivery Delivery in 4?7 (Premium) or 7?11 (Standard) business days from pickup to hand-off to the destination country postal service Go to us/fims for details Contract-only service; contact your FedEx account executive for more information

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SIMPLIFY YOUR SUPPLY CHAIN.

Streamline your global shipping with our direct-distribution solutions for international package and freight shipments. See p. 10 for details.

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U.S. Freight Shipping

Details at usfreight

URGENT DELIVERY

FedEx SameDay? Freight

For your most urgent freight shipments Delivery in just hours for shipments of 151 lbs. or more composed of multiple packages or palletized freight Available 365 days a year throughout all 50 states Go to or call 1.800.399.5999 to request pickup

CREATE YOUR SHIPMENT.

Go to and select Ship or call 1.800.332.0807 to ship via FedEx First Overnight Freight, FedEx 1Day Freight, FedEx 2Day Freight and FedEx 3Day Freight.

DELIVERY IN 1, 2 OR 3 BUSINESS DAYS

FedEx First Overnight? Freight

Next-business-day morning delivery for critical palletized freight

Delivery by 9 or 10:30 a.m. to most primary service area ZIP codes

Available throughout all 50 states

Saturday pickup and delivery available in many major markets for an additional charge

Advance confirmation required

FedEx 1Day? Freight

Next-business-day delivery by 10:30 a.m. or noon to most locations

Available throughout all 50 states (Hawaii service is to and from the island of Oahu only)

Saturday pickup and delivery available in many major markets for an additional charge

Advance confirmation required

FedEx 2Day? Freight

Second-business-day delivery by noon to most locations

Available throughout all 50 states (Hawaii service is to and from the island of Oahu only)

Saturday pickup and delivery available in many major markets for an additional charge

FedEx 3Day? Freight

Third-business-day delivery by 3 p.m. to most locations

Available throughout all states except Alaska and Hawaii

Saturday pickup available in many major markets for an additional charge

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